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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts ITIL Research</title> 
	<link>http://www.bitpipe.com/tlist/ITIL.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 06 May 2013 13:25:13 EDT</lastBuildDate>
	<pubDate>Mon, 06 May 2013 13:25:13 EDT</pubDate>  <item> <title><![CDATA[Dimensional Research: Selecting the Correct SaaS-based IT Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367198228_151.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Many IT teams have turned to Software-as-a-Service (SaaS) providers for IT service management (ITSM) because of the well-known benefits, but businesses do not always see the desired results. This report highlights the key factors of determining if and to what extent a SaaS-based ITSM strategy can deliver the desired benefits for your organization. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Be a multi-sourced IT services broker]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367198228_969.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The short-term gains of ad hoc cloud adoption can quickly lead to long-term service integration and management pains without a well-developed cloud deployment plan. Review this essential resource to help guide you when designing your cloud service strategy. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 01 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Network Managers Guide to Total Network Visibility]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365536232_821.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Keep your network running at peak performance with insights from a Forrester report on real-time application awareness; the EMA report How Riverbed Cascade helps you discover, monitor, troubleshoot and report on performance challenges; and the International Herald Tribune case study on keeping automated newspaper production up at all times. Published by: Riverbed Technology, Inc.]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Securing Your IT Infrastructure with SOC/NOC Collaboration]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366204131_760.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Get help seamlessly integrating log management into IT operations to effectively integrate SOC and NOC, empowering your organization to effectively manage your IT infrastructure while simultaneously ensuring its security. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Fri, 28 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Gartner IT Infrastructure &amp; Operations Management Summit 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366202703_667.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brochure introduces the Gartner IT Infrastructure &amp; Operations Management Summit 2013, an event for IT and business leaders. Inside, find details on this summit and learn how it can help you reduce IT costs amidst a changing business landscape. Published by: Gartner]]></description>
		<pubDate>Mon, 22 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[IBM z/OS Mainframe Security and Audit Management Using the IBM Security zSecure Suite]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361996306_135.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Discover how the IBM Security zSecure suite contains the components you need to manage your mainframe, monitor for threats, audit usage and configurations, and enforce policies to ensure compliance. Published by: IBM]]></description>
		<pubDate>Wed, 31 Aug 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[ITSM classroom: How to run IT as a business]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362586809_665.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this classroom, ITSM experts delve into topics that are top of mind for CIOs including how to run IT services as a business, apply lean principles to ITSM and shape the ITSM strategy around a product-centric view. Published by: SearchCIO.com]]></description>
		<pubDate>Mon, 11 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Pragmatic ITIL]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361960786_249.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The right IT service management platform is key to realizing the maximum potential of your enterprise's IT Infrastructure Library (ITIL). Read this white paper to discover how you can get the most out of your ITIL in your organization with an easy-to-use platform, CA Nimsoft Service Desk. Published by: CA Nimsoft]]></description>
		<pubDate>Sun, 30 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Succeed in the cloud with service lifecycle management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361558508_630.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Fri, 01 Mar 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Maximising automation and the industrialisation of IT]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361186810_429.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management. Published by: ComputerWeekly.com]]></description>
		<pubDate>Wed, 05 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Value of ITIL® Certification]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358541041_602.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment. Published by: Global Knowledge]]></description>
		<pubDate>Tue, 05 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358541041_264.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[If you purchase goods and services from third parties to support your business processes, developing a solid supplier management strategy is crucial to your success. Access this paper to learn 7 features that make up an effective policy, how to use the ITIL to help during your program's creation, and much more. Published by: Global Knowledge]]></description>
		<pubDate>Tue, 29 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Gartner: Best practices for I&amp;O for cloud-readiness]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358161458_234.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Gartner analysts explain how Infrastructure and Operations (I&amp;O) teams can best prepare for the cloud. Published by: ComputerWeekly.com]]></description>
		<pubDate>Mon, 14 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Expert Briefing: Preventing Change Management Process Bottlenecks]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1353449409_431.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This expert briefing presents sage advice from Derek Lonsdale, service management leader and Lean IT expert from PA Consulting Group. Inside, discover how you can optimize and speed up the change management process to ensure that IT stays in sync with business demands. Published by: ServiceNow]]></description>
		<pubDate>Mon, 26 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Guide to Social IT Basics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1353357917_705.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combine people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized. Published by: ServiceNow]]></description>
		<pubDate>Tue, 20 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[eGuide: The changing landscape in IT systems management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1348133473_43.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this expert e-guide to learn how BSM is forcing systems management to improve IT operations productivity by emphasizing integration, automation and more. Also, find out how building the right IT services and why a services foundation could make or break an enterprise ITSM strategy. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Tue, 18 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Four steps to better application Management and deployment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343752263_625.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper discusses the four steps to software management and deployment through the use of automation. The paper also reviews the pitfalls and challenges of manual application management, the complexity of managing these systems, and things to avoid when implementing an automation script. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Fri, 03 Aug 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Top ten reasons to automate your IT processes]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343752263_173.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Fri, 03 Aug 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Network Purchasing Intentions 2012]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343660478_287.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This in-depth research from Computer Weekly and Tech-Target, reveals the IT networking trends and spending priorities for European IT professionals in 2012. Published by: ComputerWeekly.com]]></description>
		<pubDate>Mon, 30 Jul 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The future of software development: The LateRooms Group]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1341498185_129.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[David Heath, head of software engineering at the LateRooms Group, gives his views on the future of software development, in this presentation for Computer Weekly's 500 Club. Published by: ComputerWeekly.com]]></description>
		<pubDate>Thu, 05 Jul 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[SysAid IT Success Story: LG Electronics, Canada]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1345728450_317.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform. Published by: SysAid Technologies Ltd]]></description>
		<pubDate>Thu, 06 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Perfect Combo: ITIL, I.T. Service Management, and Social Media]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1344886741_884.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction. Published by: BMC Software, Inc.]]></description>
		<pubDate>Mon, 20 Aug 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Best Practices for Migrating to a New Service Desk Platform]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1341324015_800.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more. Published by: Nimsoft, Inc.]]></description>
		<pubDate>Thu, 05 Jul 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Hosted ITSM Toolset Provides Key Monitoring and Management Benefits]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1340296726_674.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[To keep up in an increasingly global business climate, companies must have effective incident and change management processes in place. This case study recommends a hosted ITSM toolset that can help you maintain better control over your IT infrastructure, no matter where it is physically located. Published by: CA Technologies.]]></description>
		<pubDate>Thu, 28 Jun 2012 24:00:00 EDT</pubDate> </item>  </channel> </rss>

