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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts IT Agents Research</title> 
	<link>http://www.bitpipe.com/tlist/IT-Agents.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 02 Apr 2013 13:21:06 EDT</lastBuildDate>
	<pubDate>Tue, 02 Apr 2013 13:21:06 EDT</pubDate>  <item> <title><![CDATA[Transcript: The Changing Role of the CIO]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364483160_485.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Tue, 02 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Changing Role of the CIO]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1352806618_687.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Wed, 28 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Solution Spotlight: Creating a Strong Customer Experience Management Strategy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354643395_345.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Published by: IBM and Crossview]]></description>
		<pubDate>Wed, 05 Dec 2012 24:00:00 EST</pubDate> </item>  </channel> </rss>

