Most Popular White Papers and WebcastsHelp Desks Research http://www.bitpipe.com/tlist/Help-Desks.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 06 Nov 2009 09:05:25 EST Fri, 06 Nov 2009 09:05:25 EST <![CDATA[Top 10 Most Overlooked Causes of Trouble in a Cisco Network]]> Thu, 05 Nov 2009 24:00:00 EST <![CDATA[Gartner's Magic Quadrant for IT Event Correlation and Analysis]]> Tue, 03 Nov 2009 24:00:00 EST <![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment]]> Thu, 29 Oct 2009 24:00:00 EDT <![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]> Thu, 29 Oct 2009 24:00:00 EDT <![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]> Thu, 29 Oct 2009 24:00:00 EDT <![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]> Fri, 18 Sep 2009 24:00:00 EDT <![CDATA[Why You Should Take a Holistic Approach to ITIL and Service Support]]> Mon, 15 Jun 2009 24:00:00 EDT <![CDATA[Numara Software Webinar - Track It!]]> Mon, 08 Jun 2009 24:00:00 EDT <![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]> Thu, 05 Mar 2009 24:00:00 EST <![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]> Fri, 10 Apr 2009 24:00:00 EDT