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	<rss version="2.0"> <channel> <title>Bitpipe: Help Desk Software Research</title> 
	<link>http://www.bitpipe.com/rlist/term/Help-Desk-Software.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 02 Jul 2008 21:15:19 EDT</lastBuildDate>
	<pubDate>Wed, 02 Jul 2008 21:15:19 EDT</pubDate>  <item> <title><![CDATA[How to Calculate the ROI of Remote Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215015259_666.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Remote support platforms offer a compelling ROI story&#44; with impacts to multiple core metrics such as first contact resolution&#44; incident handling time and customer satisfaction.
   Published by: Citrix Online - GotoAssist]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Forrester Wave: Service Desk Management Tools&#44; Q2 2008 - Axios, BMC, CA, HP, IBM, And Infra Lead For Large Enterprises]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1209147333_362.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 07 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Numara&#174; FootPrints 8: Service Management that Serves the Business]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206742478_399.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
   Published by: Numara Software]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Numara&#174; FootPrints Change Management: Solutions for Automating and Managing Change]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206740841_528.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
   Published by: Numara Software]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Numara&#174; Track-It! 8 Overview Webinar]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206741998_238.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
   Published by: Numara Software]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

