Most Popular White Papers and Webcasts Help Desk Management Research http://www.bitpipe.com/tlist/Help-Desk-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 22 Mar 2013 15:00:59 EDT Fri, 22 Mar 2013 15:00:59 EDT <![CDATA[Tip #10 Be Ready with Answers Before Users Call]]> Fri, 22 Mar 2013 24:00:00 EDT <![CDATA[Why Your Current Service Desk is Failing Your Business, and What to Do About It]]> Sun, 30 Sep 2012 24:00:00 EDT <![CDATA[Three IT Imperatives CIOs Use To Drive Change Throughout the Enterprise]]> Tue, 19 Mar 2013 24:00:00 EDT <![CDATA[Maximising automation and the industrialisation of IT]]> Wed, 05 Dec 2012 24:00:00 EST <![CDATA[Five Services to Grow Your Business in 2013]]> Fri, 21 Dec 2012 24:00:00 EST <![CDATA[ROI Case Study: Quest Foglight at Imperial College London]]> Wed, 27 Jun 2012 24:00:00 EDT <![CDATA[Linux Related Technical Support Study]]> Sun, 01 Aug 2010 24:00:00 EDT <![CDATA[The Perfect Combo: ITIL, I.T. Service Management, and Social Media]]> Mon, 20 Aug 2012 24:00:00 EDT <![CDATA[The Growing Importance of IT Support Services]]> Tue, 01 Nov 2011 24:00:00 EDT <![CDATA[What is Intel Core vPro Technology]]> Fri, 15 Jun 2012 24:00:00 EDT