Most Popular White Papers and WebcastsHelp Desk Management Research http://www.bitpipe.com/tlist/Help-Desk-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 06 Nov 2009 09:05:25 EST Fri, 06 Nov 2009 09:05:25 EST <![CDATA[Top 10 Most Overlooked Causes of Trouble in a Cisco Network]]> Thu, 05 Nov 2009 24:00:00 EST <![CDATA[Gartner's Magic Quadrant for IT Event Correlation and Analysis]]> Tue, 03 Nov 2009 24:00:00 EST <![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]> Thu, 29 Oct 2009 24:00:00 EDT <![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]> Thu, 29 Oct 2009 24:00:00 EDT <![CDATA[Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative]]> Thu, 08 Oct 2009 24:00:00 EDT <![CDATA[Delivering Identity Management Results in 30 Days]]> Tue, 29 Sep 2009 24:00:00 EDT <![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]> Fri, 18 Sep 2009 24:00:00 EDT <![CDATA[Virtual Desktop Management: Reducing Infrastructure Costs]]> Thu, 17 Sep 2009 24:00:00 EDT <![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]> Wed, 16 Sep 2009 24:00:00 EDT <![CDATA[Legacy Tools: Not Built for Today's Helpdesk]]> Wed, 16 Sep 2009 24:00:00 EDT <![CDATA[Remote Support Center Solution - <b><i>30 Day Free Trial!</i></b>]]> Tue, 08 Sep 2009 24:00:00 EDT <![CDATA[Help Desk Authority Professional Edition - <i/>30 Day Free Trial!]]> Tue, 08 Sep 2009 24:00:00 EDT <![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]> Mon, 15 Jun 2009 24:00:00 EDT <![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]> Mon, 15 Jun 2009 24:00:00 EDT <![CDATA[Crossing the Chasm Between the Service Desk and Operations]]> Mon, 15 Jun 2009 24:00:00 EDT <![CDATA[Numara Track It! - Change Management Webinar]]> Mon, 08 Jun 2009 24:00:00 EDT <![CDATA[Numara Software Webinar - Track It!]]> Mon, 08 Jun 2009 24:00:00 EDT