Bitpipe: Help Desk Management Research http://www.bitpipe.com/rlist/term/Help-Desk-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Wed, 02 Jul 2008 21:15:19 EDT Wed, 02 Jul 2008 21:15:19 EDT <![CDATA[How to Calculate the ROI of Remote Support]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[CosmoCom Consolidates VisitBritain's Highly Distributed Global Contact Center]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Service Level Agreements and Management: Putting Real-World Management in SLM and Next Steps in SLA]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[IT Problem Management: Improving Processes to Resolve Performance Problems Quickly]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[CompuCom Service Desk Overview]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Automating and Optimizing Service Desk Performance]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[Best Practices in Lifecycle Management: Comparing KACE, Altiris, LANDesk, and Microsoft SMS]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[End-User Monitoring: Gaining Visibility into Hidden Business Risks]]> Wed, 01 Aug 2007 24:00:00 EDT