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	<language>en-us</language> <lastBuildDate>Mon, 19 May 2008 21:15:25 EDT</lastBuildDate>
	<pubDate>Mon, 19 May 2008 21:15:25 EDT</pubDate>  <item> <title><![CDATA[Success Story: Communications &#45; AT&#38;T]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211222192_207.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The company wanted to meet a goal of answering 92% of all customer calls before abandonment&#44; without adding staff.
   Published by: Genesys]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  </channel> </rss>

