<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Customer Support Software Research</title> 
	<link>http://www.bitpipe.com/rlist/term/Customer-Support-Software.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 19 May 2008 12:15:34 EDT</lastBuildDate>
	<pubDate>Mon, 19 May 2008 12:15:34 EDT</pubDate>  <item> <title><![CDATA[Six Steps for Successfully Buying Customer and Service Management Software]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210870190_691.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
   Published by: High 5 Software]]></description>
		<pubDate>Mon, 26 Nov 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Safe Sight]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210185972_561.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Case Study: After implementing High 5's SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months.
   Published by: High 5 Software]]></description>
		<pubDate>Fri, 15 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[To Get Promoted in Customer Support, Do These Five Things]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1205163995_131.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
   Published by: Parature, Inc.]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Meeting Tomorrow&#39;s Internet Performance Requirements]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1204040361_675.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience.
   Published by: Keynote Systems]]></description>
		<pubDate>Thu, 01 Mar 2007 24:00:00 EST</pubDate> </item>  </channel> </rss>

