Most Popular White Papers and WebcastsCustomer Support Software Research http://www.bitpipe.com/tlist/Customer-Support-Software.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Thu, 29 Oct 2009 12:55:24 EDT Thu, 29 Oct 2009 12:55:24 EDT <![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]> Thu, 29 Oct 2009 24:00:00 EDT <![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment]]> Thu, 29 Oct 2009 24:00:00 EDT <![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]> Wed, 16 Sep 2009 24:00:00 EDT <![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]> Wed, 16 Sep 2009 24:00:00 EDT <![CDATA[Communications Skills for Remote Support]]> Wed, 16 Sep 2009 24:00:00 EDT <![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]> Mon, 14 Sep 2009 24:00:00 EDT <![CDATA[Rational Agile Development Solutions eKit]]> Fri, 11 Sep 2009 24:00:00 EDT <![CDATA[Microsoft Dynamics CRM Online Case Study: High Five Sportswear]]> Wed, 09 Sep 2009 24:00:00 EDT <![CDATA[Introduction to Microsoft Dynamics CRM Online]]> Wed, 09 Sep 2009 24:00:00 EDT <![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2]]> Wed, 09 Sep 2009 24:00:00 EDT <![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]> Fri, 25 Jul 2008 24:00:00 EDT <![CDATA[How to Market and Sell Services with Webinars]]> Mon, 01 Jun 2009 24:00:00 EDT <![CDATA[Pivotal CRM: Built For Sales]]> Thu, 23 Jul 2009 24:00:00 EDT <![CDATA[ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology]]> Mon, 01 Jun 2009 24:00:00 EDT <![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]> Mon, 15 Jun 2009 24:00:00 EDT <![CDATA[Self-Service That Really Serves]]> Wed, 10 Jun 2009 24:00:00 EDT <![CDATA[Help Desk vs. Service Desk: Which One is Right for You]]> Thu, 05 Mar 2009 24:00:00 EST <![CDATA[Achieving Service Excellence Across The Enterprise - Leveraging Cross-Enterprise Workflow to Organize Around the Customer]]> Sun, 01 Feb 2009 24:00:00 EST