Bitpipe: Customer Service Research

Complex Event Processing in Transportation & Logistics

Fri, 19 Jun 2009 24:00:00 EDT

With Apama, you can use the power of complex event processing to deliver true operational effectiveness by correlating business-relevant events from warehouse, transportation and vehicle management systems as well as environmental data from sensors, GIS/GPS devices and RFID systems. Published by: Progress Software, Inc.

CRM: A Business Imperative for Companies during the Global Economic Downturn

Mon, 01 Jun 2009 24:00:00 EDT

The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities - despite the most challenging market conditions. Published by: Sage SalesLogix

Considering CRM solutions? First understand CRM best practices

Thu, 01 Nov 2007 24:00:00 EDT

The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle. Published by: Sage SalesLogix

Creating Enduring Customer Relationships

Wed, 10 Jun 2009 24:00:00 EDT

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. Published by: Oracle Corporation

The Collaboration Advantage: Customer-Focused Partnerships In A Global Market

Tue, 02 Jun 2009 24:00:00 EDT

In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. Published by: SAP America Inc

Business Intelligence for the Small to Medium Sized Business (SMB)

Tue, 02 Jun 2009 24:00:00 EDT

Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI. Published by: SAP America Inc

Building a Business Case for Self-Service

Mon, 01 Jun 2009 24:00:00 EDT

This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively. Published by: TimeTrade Systems

An Introduction to Complex Event Processing and its Role in Modern IT Architectures

Fri, 29 May 2009 24:00:00 EDT

Complex Event Processing enables you to respond to fast-changing conditions, take advantage of opportunities, and pre-empt threats. Published by: Progress Software, Inc.

eGuide: The Midmarket CIO's Guide to the Evolving CRM Landscape

Mon, 09 Feb 2009 24:00:00 EST

Read this SearchCIO-Midmarket e-guide to better understand the evolving CRM market, and learn what key questions to ask when determining what CRM solution is the best fit for your company. Published by: Aplicor

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy

Thu, 09 Apr 2009 24:00:00 EDT

Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. Published by: Aplicor

2008 Nemertes Report Executive Summary-- Unified Communications and Collaboration: Top VoIP Vendors Report

Tue, 19 May 2009 24:00:00 EDT

Check out this analyst report that examines real-life business situations and provides recommendations about IP telephony solutions providers and best practices. Published by: ShoreTel

Why Are Organizations Turning to Self-Scheduling

Mon, 18 May 2009 24:00:00 EDT

Find out how government organizations and private businesses all over the US are replacing their out-of-date legacy systems and administrative practices with TimeTrade System's 'Self-Scheduling' solution to dramatically cut administration costs, increase productivity, efficiency and customer satisfaction. Published by: TimeTrade Systems

Customer Experience Management & Metrics

Tue, 12 May 2009 24:00:00 EDT

This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future. Published by: Wipro Technologies

Customer Success Story: Cox Communications - Automating business processes enhances competitive edge

Mon, 11 May 2009 24:00:00 EDT

View this success story to learn how Cox Communication increased their productivity, saved money and maintained their reputation for superior customer service by implementing an automated laptop management and updating process with Afaria, the frontline management and security solution from Sybase. Published by: Sybase, Inc.

US Food Service - Streamline project includes Afaria

Mon, 11 May 2009 24:00:00 EDT

Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office. Published by: Sybase, Inc.

Unified Information Intelligence: Gain Active Intelligence from Content and Data

Fri, 08 May 2009 24:00:00 EDT

This paper explores Unified Information Access technology and solutions and benefits for businesses and users. It offers solution examples: case studies meant to illustrate how UIA can be successfully applied. And it provides a Getting Started roadmap for organizations that wish to identify and implement a UIA solution. Published by: Attivio, Inc.

Engage Me! Web Experience Management as the New Business Imperative

Tue, 01 Jul 2008 24:00:00 EDT

In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM. Published by: FatWire Corp.

The Business Case for WEO (Web Experience Optimization)

Sun, 01 Mar 2009 24:00:00 EST

This independent report from Yphise research highlights the business case for WEO (Web Experience Optimization), examining key benefits and comparing leading WEO solutions. Published by: FatWire Corp.

Proactive Sales Intelligence: The New Requirement for Getting Into the Game

Thu, 07 May 2009 24:00:00 EDT

This white paper examines an area that holds real promise for optimizing the performance of almost any sales force-providing salespeople with "proactive" access to sales intelligence. Read on to learn how proactive sales intelligence can benefit your sales force and sales effectiveness almost immediately. Published by: ZoomInfo

Learn how to Enhance your Online Customer Relationships

Tue, 05 May 2009 24:00:00 EDT

To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention. Published by: Actuate

Keeping Up with the Buyers: The Impact of a Great First Impression

Thu, 07 May 2009 24:00:00 EDT

Past economic slowdowns have shown us that customers rein in their spending and write smaller checks if they are concerned about the business climate. This is why "sales effectiveness" is more important than ever. Read this whitepaper to understand the need for increasing sales effectiveness at the beginning of the sell cycle. Published by: ZoomInfo

Let Customer Feedback Do the Driving

Thu, 31 May 2007 24:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Published by: SPSS Inc. Worldwide Headquarters

CRM: Metrics that Effect the Bottom Line

Tue, 05 May 2009 24:00:00 EDT

Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented by most large corporations over the last decade that has failed to live up to its expectations. Any effort that costs this much and takes up this much of your time needs to be measured and evaluated. Published by: Actuate

10 Ways Predictive Analytics Can Help You

Thu, 05 Feb 2009 02:00:00 EST

Predictive analytics is a powerful tool that helps organizations solve key challenges by using business knowledge to drive efficiencies and strengthen their competitive advantage. Learn how to become a Predictive Enterprise - watch the webcast today! Published by: SPSS Inc. Worldwide Headquarters

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models

Thu, 05 Mar 2009 11:00:00 EST

Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Published by: SPSS Inc. Worldwide Headquarters

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses

Thu, 12 Feb 2009 11:00:00 EST

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Coinstar Selects the Most Profitable Machine Locations

Mon, 04 May 2009 24:00:00 EDT

Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details. Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

CA Wily Customer Experience Manager

Tue, 30 Dec 2008 24:00:00 EST

Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. Published by: CA

Enabling Business-Driven Automation for Business Advantage

Mon, 02 Mar 2009 24:00:00 EST

IT can employ automation as a means to elevate its operational effectiveness and better align itself to support business needs. Automation already occurs in varying degrees throughout the enterprise. However, automating the management and delivery of IT services can help further contain costs, assure service, increase agility and reduce risk. Published by: CA

Dell's SMART Approach to Workload Automation

Fri, 17 Apr 2009 24:00:00 EDT

This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. Published by: BMC Software, Inc

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times

Fri, 17 Apr 2009 24:00:00 EDT

This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. Published by: SAP America Inc

CRM Suite Software Product Directory 2009 Edition

Mon, 13 Apr 2009 24:00:00 EDT

Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use. Published by: SearchCRM

Siebel Self Service CRM

Wed, 01 Apr 2009 24:00:00 EDT

Check out this demo to learn how Siebel Self Service 8.1.1 can help improve customer loyalty and profitability. Published by: Oracle Corporation

Social CRM Comes of Age

Wed, 01 Apr 2009 24:00:00 EDT

Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Published by: Oracle Corporation

Advanced Customer Services for Oracle CRM On Demand

Thu, 26 Mar 2009 24:00:00 EDT

Oracle Advanced Customer Services provides collaborative, highly personalized services for ongoing operational improvement and helps you maximize the return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your solution. Published by: Oracle Corporation

The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times

Tue, 24 Mar 2009 24:00:00 EDT

This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth. Published by: Exact Software

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience

Thu, 01 Jan 2009 24:00:00 EST

Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. Published by: SAP America Inc

Effective Negotiating: 5 Rules for Smooth Transactions

Fri, 13 Mar 2009 24:00:00 EDT

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Published by: Global Knowledge

Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives

Wed, 24 Sep 2008 24:00:00 EDT

Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies. Published by: Symantec Corporation

Blackberry Solution Increases Customer Service for Corporate Real Estate Company

Thu, 26 Feb 2009 24:00:00 EST

J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. Published by: BlackBerry

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service

Thu, 26 Feb 2009 24:00:00 EST

In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. Published by: BlackBerry

School Bus Operator Drives Competitive Advantage with Blackberry Solution

Wed, 25 Feb 2009 24:00:00 EST

Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone. Published by: BlackBerry

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones

Wed, 25 Feb 2009 24:00:00 EST

When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage. Published by: BlackBerry

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones

Wed, 25 Feb 2009 24:00:00 EST

Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. Published by: BlackBerry

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones

Wed, 25 Feb 2009 24:00:00 EST

Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. Published by: BlackBerry

Who Are My Best Customers?

Fri, 20 Feb 2009 24:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. Published by: SPSS Inc. Worldwide Headquarters

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics

Fri, 20 Feb 2009 24:00:00 EST

This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. Published by: SPSS Inc. Worldwide Headquarters

ROI Case Study SPSS American Airlines

Fri, 20 Feb 2009 24:00:00 EST

To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs. Published by: SPSS Inc. Worldwide Headquarters

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics

Fri, 20 Feb 2009 24:00:00 EST

This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom. Published by: SPSS Inc. Worldwide Headquarters

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market

Fri, 20 Feb 2009 24:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. Published by: Pivotal CRM, a CDC Software solution

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs

Fri, 20 Feb 2009 24:00:00 EST

This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Published by: Pivotal CRM, a CDC Software solution

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Fri, 20 Feb 2009 24:00:00 EST

This paper explores core principles companies can use to help them select a CRM system. Published by: Pivotal CRM, a CDC Software solution

Business Process-Centric Information Technology: Aligning Business and Technology for High Performance

Wed, 18 Feb 2009 24:00:00 EST

Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance. Published by: Accenture

Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)

Tue, 10 Feb 2009 24:00:00 EST

The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users. Published by: Global Knowledge

Winning the War for Talent in the High-tech Industry

Fri, 23 Jan 2009 24:00:00 EST

Human capital management (HCM) is becoming a priority for high-tech senior executives. The workforce is not only a source of competitive differentiation, but also the key to accomplishing a number of strategic goals such as product and service innovation and process improvements. This SAP Executive Insight addresses key questions. Published by: SAP America Inc

Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions

Fri, 23 Jan 2009 24:00:00 EST

To avoid a 7.96% increase in logistics costs, companies should follow the roadmap of Best in Class companies, which have been able to reduce costs or keep them flat via supply chain transformation. Published by: SAP America Inc

Best Practices in Complex Equipment Manufacturing, Sales, and Service

Fri, 23 Jan 2009 24:00:00 EST

This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. Published by: SAP America Inc

Best Practices in the Call Center: A Customer Touch-Point Methodology

Mon, 26 Jan 2009 24:00:00 EST

This document explains about improving operational efficiencies and also customer satisfaction by establishing own customer touch-point methodology. Published by: Oracle Corporation

7 Tips for Improving Your Sales Strategy in a Recession

Mon, 26 Jan 2009 24:00:00 EST

This paper discusses seven tips for leveraging customer relationship management (CRM) processes to turbocharge sales operation during lean economic times. Published by: Oracle Corporation

What Is Your Recession Sales Strategy?

Mon, 26 Jan 2009 24:00:00 EST

This study measures the effects of the recession on sales organizations and found that the mainstream response to the challenge of selling through a recession be generally off target. Published by: Oracle Corporation

Foundations of a Seamless Customer Experience in Retail

Tue, 13 Jan 2009 24:00:00 EST

This paper focuses on the key retail elements involved in interactions between the customer and the retailer and also focuses on customer needs and the technical foundations that are required to achieve a seamless customer experience. Published by: Wipro Technologies

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen

Wed, 24 Dec 2008 24:00:00 EST

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. Published by: IQMS

Lower IT Risks and Costs with Oracle Customer Services

Thu, 18 Dec 2008 24:00:00 EST

As companies look for ways to drive down costs and gain a competitive edge, many choose the expert Hyperion service provided by Oracle Advanced Customer Services. Published by: Oracle Corporation

Faster ROI with Application Solution Adoption

Thu, 18 Dec 2008 24:00:00 EST

The Advanced Customer Services End User Survey Diagnostic (EUSD) is a tool that helps you identify the source of adoption challenges by using direct feedback from your end users. Published by: Oracle Corporation

EMC Elevates IT Efficiency to New Heights with Advanced Customer Services

Thu, 11 Dec 2008 24:00:00 EST

Read how Oracle's Advanced Customer Services has helped EMC integrate their numerous acquisitions and ensure that the technology decisions are based on strategic goals. Published by: Oracle Corporation

Information Drives Operational Excellence

Thu, 11 Dec 2008 24:00:00 EST

Oracle Advanced Customer Services provides several different service offerings to help companies strike the right balance between performance, value, and cost. Published by: Oracle Corporation

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You

Thu, 11 Dec 2008 24:00:00 EST

Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. Published by: Oracle Corporation

Operational Excellence Is Key to Maximizing IT Investments

Wed, 10 Dec 2008 24:00:00 EST

Investigating the critical need of operational excellence in challenging economic times, this CIO2CIO research brief provides an analysis of how IT leaders can play a critical role in delivering value to an organization by committing to excellence. Published by: Oracle Corporation

Oracle Data Guard 11g: The Next Era in Data Protection and Availability

Tue, 09 Dec 2008 24:00:00 EST

Read this paper to learn how Oracle Data Guard 11g redefines what users should expect from a disaster recovery solution. Published by: Oracle Corporation

Profiting from Absence Management: How to Cut the Costs of Employee Absences

Fri, 05 Dec 2008 24:00:00 EST

This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management. Published by: Infor

REI: Workforce Optimization and Management

Fri, 05 Dec 2008 24:00:00 EST

REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization. Published by: Infor

Workforce Management: "scheduling to the opportunity"

Fri, 05 Dec 2008 24:00:00 EST

The purpose of this paper is to examine "scheduling to the opportunity" in more depth and demonstrate how leading retailers make this concept work. Published by: Infor

Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution

Tue, 02 Dec 2008 24:00:00 EST

This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Published by: Nuance

Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs

Mon, 01 Dec 2008 24:00:00 EST

Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Published by: Nuance

Preparing for Cloud Computing: The Managed Services Revolution

Mon, 17 Nov 2008 24:00:00 EST

This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. Published by: CA

Achieving Profitable Growth through Exceptional Customer Experience

Fri, 07 Nov 2008 24:00:00 EST

In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. Published by: CA

Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments

Mon, 27 Oct 2008 24:00:00 EDT

What is Lean Technology? In these economic times, people look at the belt-tightening exercises they've performed to reduce expenses across their enterprises and declare, "We're already lean! How can we get any leaner?" In truth, Lean Manufacturing goes far beyond cost reduction and is actually grounded upon the elimination of waste. Published by: Exact Software

How Can I Deliver Exceptional Support to My Multi-Services Customers?

Sat, 04 Oct 2008 24:00:00 EDT

CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business. Published by: CA

Products and Services: ERP for Importers, Manufacturers and Distributors

Thu, 19 Jun 2008 24:00:00 EDT

Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results. Published by: Xperia

Surviving and Thriving in the Customer-Driven Age

Fri, 19 Sep 2008 24:00:00 EDT

The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Published by: Oracle Corporation

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

Wed, 17 Sep 2008 24:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Published by: SAP America Inc

Bowen & Groves Honored in Fifth Annual International Business Awards(SM)

Tue, 22 Jul 2008 24:00:00 EDT

Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. Published by: Bowen & Groves

Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award

Tue, 22 Jul 2008 24:00:00 EDT

Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers. Published by: Bowen & Groves

Best Practices in Reconciliation: A Practical Guide for Asset Managers

Tue, 01 Jul 2008 24:00:00 EDT

This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. Published by: Advent Software, Inc