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	<rss version="2.0"> <channel> <title>Most Popular White Papers and WebcastsCustomer Service Research</title> 
	<link>http://www.bitpipe.com/tlist/Customer-Service.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Thu, 19 Nov 2009 10:10:48 EST</lastBuildDate>
	<pubDate>Thu, 19 Nov 2009 10:10:48 EST</pubDate>  <item> <title><![CDATA[Podcast: The End User Experience: Flexible Computing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258640266_192.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
   Published by: Intel Technology Provider]]></description>
		<pubDate>Thu, 19 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Podcast: The End User Experience: The Working End User]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258639565_835.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
   Published by: Intel Technology Provider]]></description>
		<pubDate>Thu, 19 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The End User Experience: The Working End User]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258557469_533.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
   Published by: Intel Technology Provider]]></description>
		<pubDate>Wed, 18 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Enable Your Workforce with True Anytime, Anywhere Connectivity]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258065633_12.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.
   Published by: Dell, Inc.]]></description>
		<pubDate>Mon, 01 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Service Catalog Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258058170_282.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
   Published by: Axios Systems]]></description>
		<pubDate>Thu, 05 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257980703_193.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
   Published by: Microsoft]]></description>
		<pubDate>Mon, 01 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[A Guide to the Value of Reliable Data in Manufacturing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257188187_52.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
   Published by: DataFlux Corporation]]></description>
		<pubDate>Mon, 02 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[A Better Bottom Line - Implementing Efficient Business Solutions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256925628_170.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Efficient operations help you better control costs and enable you to offer
more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.
   Published by: SAP AG]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How Technology Can Help You Expand Your Business]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256924726_589.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.
   Published by: SAP AG]]></description>
		<pubDate>Sat, 01 Dec 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How to Maximize Revenue by Sending Targeted Promotions to Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256312702_439.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Focusing on High-Tech Manufacturers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256311952_71.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256310077_209.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256257911_143.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
   Published by: Infor CRM]]></description>
		<pubDate>Thu, 22 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Cashing in on Customer Intelligence in the Financial Services Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256256716_967.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
   Published by: Infor CRM]]></description>
		<pubDate>Thu, 22 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256173366_547.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
   Published by: Wipro Technologies]]></description>
		<pubDate>Wed, 21 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Dell Virtualization: Simplifying the Path to Profit]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254944114_538.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webinar will explain Dell's virtualization approach and discuss Dell's virtualization optimized technologies; explaining the methodologies and approaches taken to help you work with customers to bundle more solutions and services when selling virtualization solutions.
   Published by: Dell, Inc. and Intel]]></description>
		<pubDate>Tue, 23 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254511972_615.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 02 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[ERP in SMB:  Exploring Growth Strategies]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254140428_217.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
   Published by: SAP]]></description>
		<pubDate>Thu, 15 Nov 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253736667_289.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
   Published by: RSA, The Security Division of EMC]]></description>
		<pubDate>Tue, 08 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Proven Strategies for Successfully Deploying An Electronic Health Records Solution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253637733_362.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.
   Published by: Kofax, Inc.]]></description>
		<pubDate>Tue, 22 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253124049_641.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253119978_600.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP&reg; Environment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253044812_238.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
   Published by: CDC Global Services &#45; Catalyst]]></description>
		<pubDate>Tue, 15 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Rational Agile Development Solutions eKit]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252693691_825.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.
   Published by: IBM]]></description>
		<pubDate>Fri, 11 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM Solution&#146;s Superior Workflows, Multi-Tenancy Create Stronger Customer Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252610359_705.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
   Published by: Microsoft]]></description>
		<pubDate>Mon, 21 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Increasing Customer Experience via Rich Information Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252535458_97.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
   Published by: Actuate]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft Dynamics CRM Online Case Study: High Five Sportswear]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252547648_470.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Drive Real-World Business Processes with Microsoft Dynamics CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252546202_298.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Introduction to Microsoft Dynamics CRM Online]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252548154_363.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company&#146;s bottom line.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252542891_447.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Improve Customer Relationships Using the 2007 Office System]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252543355_457.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Taking Relationship Management to a New Level with Microsoft Dynamics CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252541299_327.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252538271_492.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Grow Your Business with Microsoft Dynamics CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252536392_549.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252522268_159.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Do Extraordinary Things Everyday with Microsoft Dynamics CRM!]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252519625_652.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Transforming Customer Service into a Strategic Asset]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252520442_140.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 06 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Wealth Management Firms Choose CRM to Improve Productivity and Client Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1251250020_174.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
   Published by: Microsoft]]></description>
		<pubDate>Tue, 25 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Solutions Provider Improves Productivity with Flexible Implementation Methodology]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1251246291_307.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft&reg; Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics&trade; Sure Step Methodology to help communicate with customers...
   Published by: Microsoft]]></description>
		<pubDate>Fri, 29 Jun 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1251247238_188.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft&reg; IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics&reg; CRM and integrated it with its legacy CRM system, providing the team with...
   Published by: Microsoft]]></description>
		<pubDate>Tue, 21 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1251240389_966.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics&trade; CRM Online as the company's CRM solution.
   Published by: Microsoft]]></description>
		<pubDate>Fri, 18 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Using Webinars to Engage Prospects]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250725574_620.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    View this on-demand Webinar to hear Ken Molay, president of Webinar Success, share tips to help you prepare and deliver Webinars that build enthusiasm among prospects, leading to easier sales communications and higher conversion percentages.
   Published by: Citrix Online]]></description>
		<pubDate>Wed, 19 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Virtual Presenter's Series: Start Right. Design Right. Present Right.]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250726150_27.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    View this on-demand Webinar series with Roger Courville, Webinar expert and author of the new book, The Virtual Presenter's Handbook, for a 3-part Webinar series on how to plan, design, and present your own Web events like a pro.
   Published by: Citrix Online]]></description>
		<pubDate>Wed, 19 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[B2B Lead Gen: Marketing ROI Performance & Evaluation Study]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250722892_996.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
   Published by: Citrix Online]]></description>
		<pubDate>Mon, 01 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Business Wire hosts award-winning events for client education with GoToWebinar]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250724145_649.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Business Wire, a global market leader in commercial news distribution, adopted Citrix&reg; GoToMeeting&reg; with GoToWebinar&reg; in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more.
   Published by: Citrix Online]]></description>
		<pubDate>Wed, 24 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250724898_751.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This new case study explores how Citrix&reg; GoToMeeting&reg; Corporate with GoToWebinar&reg; has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts.
   Published by: Citrix Online]]></description>
		<pubDate>Mon, 23 Mar 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[9 Management Practices for Exceptional Webinars]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250721291_218.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.
   Published by: Citrix Online]]></description>
		<pubDate>Wed, 19 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250722053_654.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more.
   Published by: Citrix Online]]></description>
		<pubDate>Mon, 01 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[What Causes Webinar Attendees to Bail]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250714709_3.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations.
   Published by: Citrix Online]]></description>
		<pubDate>Wed, 19 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250715816_646.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.
   Published by: Citrix Online]]></description>
		<pubDate>Wed, 19 Aug 2009 24:00:00 EDT</pubDate> </item>  </channel> </rss>

