Bitpipe: Customer Service Research

Bitpipe: Customer Service Research http://www.bitpipe.com/rlist/term/Customer-Service.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 10 Oct 2008 11:15:33 EDT Fri, 10 Oct 2008 11:15:33 EDT <![CDATA[Speed Response Times - Reduce Costs: Convert Documents into Easily Managed Electronic Assets]]> Fri, 10 Oct 2008 24:00:00 EDT <![CDATA[Voice of the Customer: Text Analytics for the Responsive Enterprise]]> Wed, 08 Oct 2008 09:00:00 EDT <![CDATA[Podcast - How to Produce an Actionable IT Service Catalog]]> Tue, 07 Oct 2008 24:00:00 EDT <![CDATA[ITIL, the IT Service Catalog, and Service Level Management]]> Tue, 07 Oct 2008 24:00:00 EDT <![CDATA[Rising to the Next Level of Growth: How Best-in-class Food Manufacturers Perfect Order Performance]]> Tue, 07 Oct 2008 24:00:00 EDT <![CDATA[Planning for Seasonal Orders: Coping with Seasonality, Promotions and Other "Events" in Customer Driven Supply Chains]]> Tue, 07 Oct 2008 24:00:00 EDT <![CDATA[Making a Science of Search: Informatica Helps Elsevier Reinvent]]> Tue, 07 Oct 2008 24:00:00 EDT <![CDATA[How Can I Deliver Exceptional Support to My Multi-Services Customers?]]> Sat, 04 Oct 2008 24:00:00 EDT <![CDATA[Three Improvements You Can Make Right Now to Enhance Your Customer's Experience.]]> Fri, 03 Oct 2008 24:00:00 EDT <![CDATA[Products and Services: ERP for Importers, Manufacturers and Distributors]]> Thu, 19 Jun 2008 24:00:00 EDT <![CDATA[SAVO Never Sell Alone™]]> Sat, 27 Sep 2008 24:00:00 EDT <![CDATA[Drive Sales Performance: Keys to preparing your reps for today's sale environment]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Improving Service in Volatile Markets]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Build a New Business Model Using a Remote Support Solution]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Case Study: Better Service Delivers an 18% Profit]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[N-central Express]]> Thu, 25 Sep 2008 24:00:00 EDT <![CDATA[Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?]]> Thu, 25 Sep 2008 24:00:00 EDT <![CDATA[Maximize Service Profitability]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives]]> Wed, 24 Sep 2008 24:00:00 EDT <![CDATA[Surviving and Thriving in the Customer-Driven Age]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[Beyond Supply Chain Visibility: Response Management Is the Key]]> Wed, 17 Sep 2008 24:00:00 EDT <![CDATA[Uptime Software]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[Under the Spotlight the Transition of Environmental Risk Management]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[Empower Siebel 8.0 Users with New Simple-to-use Rules Engines]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[Coming to Grips with IT Risk]]> Wed, 17 Sep 2008 24:00:00 EDT <![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]> Wed, 17 Sep 2008 24:00:00 EDT <![CDATA[Ensuring Successful Manufacturing Execution in the Fabless Semiconductor Model]]> Wed, 17 Sep 2008 24:00:00 EDT <![CDATA[Enabling Organic Growth Attaining Continuous Profitable Growth]]> Wed, 17 Sep 2008 24:00:00 EDT <![CDATA[Business Intelligence in the Real-Time World]]> Wed, 17 Sep 2008 24:00:00 EDT <![CDATA[Spotlight on Operations - Sustained Growth through Operational Excellence]]> Tue, 16 Sep 2008 24:00:00 EDT <![CDATA[Creating Business Value with Communication-Enabled CRM Processes]]> Tue, 16 Sep 2008 24:00:00 EDT <![CDATA[Bowen & Groves Honored in Fifth Annual International Business Awards(SM)]]> Tue, 22 Jul 2008 24:00:00 EDT <![CDATA[Delivering the Power of Choice with Microsoft Dynamics CRM]]> Sat, 15 Mar 2008 24:00:00 EDT <![CDATA[IBM System Storage DS Family-Telecommunications]]> Thu, 11 Sep 2008 24:00:00 EDT <![CDATA[IBM System Storage DS Family-Financial Svcs Institutions]]> Thu, 11 Sep 2008 24:00:00 EDT <![CDATA[Issues in Performance Management for Chief Information Officers: Insights from BusinessWeek Research Services and SAS]]> Fri, 05 Sep 2008 24:00:00 EDT <![CDATA[B2B interactions- what are the leaders doing?]]> Thu, 18 Sep 2008 14:00:00 EDT <![CDATA[The 2008 ERP in Manufacturing Benchmark Report]]> Mon, 08 Sep 2008 24:00:00 EDT <![CDATA[Quality of Service (QoS) in High-Priority Applications]]> Fri, 05 Sep 2008 24:00:00 EDT <![CDATA[Do More with Less: The Five Strategies used by Successful SMB Manufacturers]]> Thu, 04 Sep 2008 24:00:00 EDT <![CDATA[Dealing with Chaos: 4 Steps to Manufacturing Success]]> Thu, 04 Sep 2008 24:00:00 EDT <![CDATA[Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center]]> Thu, 04 Sep 2008 24:00:00 EDT <![CDATA[Unified Communications Implementation: The 7 Areas of your Business That Must be Primed]]> Thu, 04 Sep 2008 24:00:00 EDT <![CDATA[The 2008 in Manufacturing Benchmark Report]]> Thu, 04 Sep 2008 24:00:00 EDT <![CDATA[Business Community Management]]> Thu, 04 Sep 2008 24:00:00 EDT <![CDATA[Parature Customer Service™ Software]]> Fri, 29 Aug 2008 24:00:00 EDT <![CDATA[Anchor General Achieves Straight-through Processing of New Policies with IBM Enterprise Content Management and Business Process Management]]> Mon, 01 Sep 2008 24:00:00 EDT <![CDATA[Verio Dedicated Servers & Hosting]]> Mon, 01 Sep 2008 24:00:00 EDT <![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]> Thu, 28 Aug 2008 24:00:00 EDT <![CDATA[Leveraging EMC Captiva and eCopy for Your Distributed Capture Needs]]> Wed, 27 Aug 2008 24:00:00 EDT <![CDATA[E-Guide - Successfully Integrating & Deploying NAC and Endpoint Security]]> Tue, 26 Aug 2008 24:00:00 EDT <![CDATA[Tableau Customer Case Study]]> Mon, 25 Aug 2008 24:00:00 EDT <![CDATA[Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment]]> Fri, 22 Aug 2008 24:00:00 EDT <![CDATA[Meet Monetary and Fiscal Targets with the True Value of Learning]]> Fri, 15 Aug 2008 24:00:00 EDT <![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[Customer Relationship Management Sales Enablement: User Acceptance Means More Sales]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[Service Management: Identify and Leverage Your Existing Service Life Cycles]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Accelerate Your Business with WebSphere Portal Accelerators]]> Wed, 13 Aug 2008 24:00:00 EDT <![CDATA[Improving Operations with Reports, Plans and Metrics]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[QlikView for SAP]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Extraprise CRM Support Survey Report]]> Fri, 01 Aug 2008 24:00:00 EDT <![CDATA[Marketing Transformation - How to Lead the Revolution]]> Thu, 01 Jan 2004 24:00:00 EST <![CDATA[How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive]]> Fri, 01 Aug 2008 24:00:00 EDT <![CDATA[5 Ways to Improve Customer Service in a Down Economy]]> Wed, 13 Aug 2008 08:00:00 EDT <![CDATA[Case Study: Children's Memorial Hospital]]> Fri, 25 Jul 2008 24:00:00 EDT <![CDATA[Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award]]> Tue, 22 Jul 2008 24:00:00 EDT <![CDATA[Gartner Research: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers]]> Fri, 29 Jun 2007 24:00:00 EDT <![CDATA[Winning Strategies for Customer Responsiveness - An Article from IQ Magazine]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Best Practices in Reconciliation: A Practical Guide for Asset Managers]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Uncovering Hidden B2B Sales Potential]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Shenzhen Telecom]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Risk Data Suite for Communications Providers and Electric Utilities]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[NAC at the Endpoint: Control Your Network through Device Compliance]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Business Intelligence Services and Solutions]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Bringing Personalized Financial Services to Farmers]]> Thu, 19 Jun 2008 24:00:00 EDT <![CDATA[Fire & Security Success Story]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Whatever Happened to Service?]]> Mon, 23 Jun 2008 24:00:00 EDT <![CDATA[Transform Your Data Center Into An Energy-Efficient Operation]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[ERP for Successful Manufacturing]]> Thu, 19 Jun 2008 24:00:00 EDT <![CDATA[Data Quality and Identity Resolution]]> Fri, 30 May 2008 24:00:00 EDT <![CDATA[Building the Business Case for Host Intrusion Defense]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Constellation Energy Group]]> Thu, 01 Feb 2007 24:00:00 EST <![CDATA[Xpressite Website Content Management for SMB Overview Video]]> Wed, 11 Jun 2008 24:00:00 EDT <![CDATA[Effectively Manage Oracle Upgrades with Application Lifecycle Management (ALM)]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[BusinessObjects Edge Professional: Deliver Data Anywhere - Anytime]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Extraordinary Customer Service]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Changing Business, Changing Lives]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Microsoft Dynamics CRM Online ® Offer]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[6 Top Support Issues that Keep Execs Awake at Night]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Robinson Fin Machines Drives Productivity up, Lead Times down with M1]]> Mon, 19 May 2008 24:00:00 EDT <![CDATA[Optimizing the Supply Chain: Best Practices for Becoming a Best-Run Government Organization]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Avoiding Data Integration Pitfalls]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Sales Order Management Software for .Net2.0]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Accelerate ROI and Reduce Costs with Incentive Compensation System]]> Wed, 07 May 2008 24:00:00 EDT <![CDATA[EMC Documentum Archive Services for SAP]]> Wed, 25 Jan 2006 24:00:00 EST <![CDATA[CONFIGURATION SOLUTIONS -- Providing Enterprise Wide Pricing, Product & Process Configuration Systems for Mass Customization, "To-Order" Industries, with Full ERP Integration.]]> Mon, 01 Sep 2003 24:00:00 EDT <![CDATA[Workers Compensation Management System (WCMS)]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results]]> Thu, 01 Jun 2006 24:00:00 EDT <![CDATA[Trends in Reinsurance Administration 2008 Reinsurance Administration Survey Results]]> Thu, 01 Jun 2006 24:00:00 EDT <![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform]]> Tue, 01 Aug 2006 24:00:00 EDT <![CDATA[Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Customer Information Quality Protection and Assessment]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Dialogue Live: The Solution for Intelligent, Interactive Documents]]> Fri, 25 Apr 2008 24:00:00 EDT <![CDATA[Enterprise Content Management: From Strategy to Solution]]> Fri, 02 Nov 2007 24:00:00 EDT <![CDATA[Oracle Customer Services Resource Center]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Top Five Things to Do to Prepare for an Oracle Upgrade]]> Mon, 21 Apr 2008 24:00:00 EDT <![CDATA[Dispatch Direct: Service Call Dispatching]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Dispatch Direct for Field Service Automation]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[Dispatch Direct: Concrete Cutting Service Provider]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[Field Service Automation - No Longer a "Maybe" but a "Must"]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence]]> Wed, 16 Apr 2008 09:00:00 EDT <![CDATA[Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Inventory Optimization Can Increase Your Profitability]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[FACTS® CLAIMS & ENCOUNTERS™]]> Mon, 01 Jan 2001 24:00:00 EST <![CDATA[Numara® FootPrints Change Management: Solutions for Automating and Managing Change]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Numara® Track-It! 8 Overview Webinar]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Sales and Operations Planning: The Key to Continuous Demand Satisfaction]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Transform into a Demand-Driven Enterprise with an Agile Business Management System]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy]]> Wed, 19 Mar 2008 24:00:00 EDT <![CDATA[Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Choosing the Right Enterprise Report-Management System for Your Enterprise, Buyer's Guide: Purchasing Criteria]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[MapXTreme Java Edition Data Sheet]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Optim Data Growth Solution for Oracle's PeopleSoft Enterprise]]> Thu, 13 Mar 2008 24:00:00 EDT <![CDATA[Transforming Branch Banking: Real-Time Advice in the 21st Century]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[MapXtreme Java v4.8.1]]> Mon, 10 Mar 2008 24:00:00 EDT <![CDATA[To Get Promoted in Customer Support, Do These Five Things]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[ExtraView Enterprise - Business Process Management Software]]> Mon, 10 Mar 2008 24:00:00 EDT <![CDATA[Accelerate Business Performance Gains with Manufacturing Execution Systems]]> Sun, 01 Apr 2007 24:00:00 EDT <![CDATA[Deliver Full Workforce Optimization and Build the Optimal Service Solution]]> Tue, 29 Apr 2003 24:00:00 EDT <![CDATA[Network Optimization: Achieving Success and Profitability in Field Service]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Consumer Electronics Storage Manufacturer]]> Wed, 27 Feb 2008 24:00:00 EST <![CDATA[Communications Solutions Suite]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Meeting Tomorrow's Internet Performance Requirements]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Streamlining Operations by Integrating Front- And Back-Office Functions]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[HEALTHsuite® - Claims Processing Software]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Lumber Company Cuts Customer Delays down to Size]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Intelligent Call Handling - Optio Improves Customer Responsiveness]]> Thu, 18 Jan 2007 24:00:00 EST <![CDATA[Affordable Business-Class Mobility]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[11 Criteria for Selecting the Best ERP System Replacement]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Putting the "Custom" in "Customer Service" - A Compelling Advantage]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Uniting IT with Business through ITSM: Oracle Leads the Charge]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Oracle Advanced Customer Services: Solution Support Center]]> Mon, 18 Feb 2008 24:00:00 EST <![CDATA[The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?]]> Wed, 13 Feb 2008 24:00:00 EST <![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers?]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Zero to Five: A Stepwise Progression for MDM and Data Governance]]> Wed, 05 Dec 2007 24:00:00 EST <![CDATA[Mass Customization - Today's Strategy, Future's Necessity]]> Mon, 01 Oct 2007 24:00:00 EDT