Most Popular White Papers and Webcasts Customer Service Best Practices Research http://www.bitpipe.com/tlist/Customer-Service-Best-Practices.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Wed, 01 May 2013 13:55:11 EDT Wed, 01 May 2013 13:55:11 EDT <![CDATA[Infor Epiphany Social Commerce Solutions]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Bridging Channels Strengthens Customer Relationships]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Connect the Online Customer Experience with Oracle WebCenter Sites Presentation Transcript]]> Mon, 15 Apr 2013 24:00:00 EDT <![CDATA[Facebook’s Best Kept Secret: Building Conversions and Revenue with Ads for Fans]]> Fri, 12 Apr 2013 24:00:00 EDT <![CDATA[Taking Control with Marketing Optimization]]> Fri, 12 Apr 2013 24:00:00 EDT <![CDATA[Deploying CX in the Cloud]]> Fri, 30 Nov 2012 24:00:00 EST <![CDATA[Winning the Customer Service Battle... In the Cloud]]> Thu, 04 Apr 2013 24:00:00 EDT <![CDATA[Grow Your Business With Existing Customers]]> Mon, 01 Apr 2013 24:00:00 EDT <![CDATA[Seven Contact Center Trends You Can't Ignore]]> Thu, 31 Jan 2013 24:00:00 EST <![CDATA[Case Study: la Caixa - Bank takes customer and employee support to the next level]]> Wed, 30 Sep 2009 24:00:00 EDT <![CDATA[Improve Your Bottom Line with Repeatable Services]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Business 2020: Engaging with the Technology Enabled Customer]]> Mon, 25 Mar 2013 24:00:00 EDT <![CDATA[Public complaints case study]]> Thu, 21 Mar 2013 24:00:00 EDT <![CDATA[Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Using Analytics to Drive Better Communications- Link Customer Preferences and Behavior with Business Solutions and Document Requirements to Deliver Messaging that Fits]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight]]> Fri, 15 Mar 2013 24:00:00 EDT <![CDATA[Using Social Media to Win Over Customers]]> Tue, 12 Mar 2013 24:00:00 EDT <![CDATA[How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage]]> Tue, 05 Mar 2013 24:00:00 EST <![CDATA[Contact Center Consumer Preference eBook]]> Mon, 11 Feb 2013 24:00:00 EST <![CDATA[Delivering a Personalized Experience: the Multichannel Contact Center]]> Mon, 11 Feb 2013 24:00:00 EST <![CDATA[7 Secrets of Prospecting Ninjas]]> Tue, 29 Jan 2013 24:00:00 EST <![CDATA[HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience]]> Fri, 31 Aug 2012 24:00:00 EDT <![CDATA[Can good data deliver a better customer experience?]]> Wed, 16 Jan 2013 24:00:00 EST <![CDATA[Differentiate Your Company by Delivering Great Customer Experiences]]> Thu, 18 Oct 2012 24:00:00 EDT <![CDATA[Oracle Customer Experience: The Communication Experience]]> Thu, 20 Dec 2012 24:00:00 EST <![CDATA[Why Deliver Customer Service through the Cloud?]]> Thu, 20 Dec 2012 24:00:00 EST <![CDATA[Oracle Customer Experience: The Public Sector Experience]]> Thu, 20 Dec 2012 24:00:00 EST <![CDATA[Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center]]> Thu, 20 Dec 2012 24:00:00 EST <![CDATA[The Next-Generation Contact Center]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[The Business Value of CX: Attracting New Customers]]> Wed, 19 Dec 2012 24:02:29 EST <![CDATA[The Business Value of CX: Deliver a Great Customer Experience]]> Wed, 19 Dec 2012 24:03:35 EST <![CDATA[Customer Experience: Empower Your Agents]]> Wed, 19 Dec 2012 24:03:09 EST <![CDATA[The Business Value of CX: Keeping Your Customers]]> Wed, 19 Dec 2012 24:01:41 EST <![CDATA[Oracle Customer Experience Revolution: Customer Case Studies]]> Wed, 19 Dec 2012 24:00:00 EST <![CDATA[Workforce Management in a contact centre]]> Sat, 30 Jun 2012 24:00:00 EDT <![CDATA[Using Social to Improve Customer Experience]]> Mon, 31 Oct 2011 24:00:00 EDT <![CDATA[Customer Experiences that Engage and Convert]]> Wed, 29 Feb 2012 24:00:00 EST <![CDATA[The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience]]> Mon, 17 Dec 2012 24:00:00 EST <![CDATA[Deliver Extraordinary Customer Service]]> Mon, 17 Dec 2012 24:00:00 EST <![CDATA[Customer Experience: Empowering People. Powering Brands.]]> Mon, 17 Dec 2012 24:00:00 EST <![CDATA[Oracle Cloud Customer Service and Support: Great Experiences]]> Fri, 14 Dec 2012 24:00:00 EST <![CDATA[Customer Experience: Empowering People. Powering Brands.]]> Fri, 14 Dec 2012 24:00:00 EST <![CDATA[5 Ways to Optimize Your Workforce]]> Fri, 14 Dec 2012 24:00:00 EST <![CDATA[Customer Experience for Service: Oracle Commerce Solutions]]> Thu, 13 Dec 2012 24:00:00 EST <![CDATA[Customer Experience for Marketing: Oracle Commerce Solutions]]> Thu, 13 Dec 2012 24:00:00 EST <![CDATA[Customer Experience for Commerce: Oracle Commerce Solutions]]> Wed, 12 Dec 2012 24:00:00 EST <![CDATA[Why Customer ‘Satisfaction’ is No Longer Good Enough]]> Tue, 27 Nov 2012 24:00:00 EST <![CDATA[Build Loyalty with an Exceptional Customer Experience]]> Mon, 10 Dec 2012 24:02:31 EST <![CDATA[Delivering a Superior Customer Experience]]> Mon, 30 Apr 2012 24:00:00 EDT