Most Popular White Papers and WebcastsCustomer Service Best Practices Research

A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell

Wed, 19 Aug 2009 24:00:00 EDT

This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business. Published by: MarketTools, Inc.

How to Maximize Revenue by Sending Targeted Promotions to Customers

Fri, 23 Oct 2009 24:00:00 EDT

This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. Published by: Infor CRM

Focusing on High-Tech Manufacturers

Fri, 23 Oct 2009 24:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Published by: Infor CRM

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

Fri, 23 Oct 2009 24:00:00 EDT

This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. Published by: Infor CRM

Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come

Thu, 22 Oct 2009 24:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come. Published by: Infor CRM

Cashing in on Customer Intelligence in the Financial Services Industry

Thu, 22 Oct 2009 24:00:00 EDT

In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage. Published by: Infor CRM

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

Tue, 20 Oct 2009 24:00:00 EDT

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Published by: Vovici

Customer Experience IQ Report

Tue, 20 Oct 2009 24:00:00 EDT

The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Published by: Vovici

7 Habits of Highly Successful Surveys

Tue, 20 Oct 2009 24:00:00 EDT

Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Published by: Vovici

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

Mon, 19 Oct 2009 24:00:00 EDT

This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Published by: Pivotal CRM, a CDC Software solution

ERP in SMB: Exploring Growth Strategies

Thu, 15 Nov 2007 24:00:00 EST

This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation. Published by: SAP

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices

Wed, 16 Sep 2009 24:00:00 EDT

This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. Published by: LogMeIn, Inc.

Increasing Customer Experience via Rich Information Applications

Wed, 09 Sep 2009 24:00:00 EDT

This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience. Published by: Actuate

Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM

Wed, 09 Sep 2009 24:00:00 EDT

This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base. Published by: Microsoft

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit

Wed, 09 Sep 2009 24:00:00 EDT

This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. Published by: Microsoft

B2B Lead Gen: Marketing ROI Performance & Evaluation Study

Mon, 01 Dec 2008 24:00:00 EST

MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization. Published by: Citrix Online

The Virtual Presenter's Series: Start Right. Design Right. Present Right.

Wed, 19 Aug 2009 24:00:00 EDT

View this on-demand Webinar series with Roger Courville, Webinar expert and author of the new book, The Virtual Presenter's Handbook, for a 3-part Webinar series on how to plan, design, and present your own Web events like a pro. Published by: Citrix Online

9 Management Practices for Exceptional Webinars

Wed, 19 Aug 2009 24:00:00 EDT

This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign. Published by: Citrix Online

Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars

Mon, 01 Dec 2008 24:00:00 EST

Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more. Published by: Citrix Online

What Causes Webinar Attendees to Bail

Wed, 19 Aug 2009 24:00:00 EDT

Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations. Published by: Citrix Online

The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools

Wed, 19 Aug 2009 24:00:00 EDT

This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools. Published by: Citrix Online

How to Market and Sell Services with Webinars

Mon, 01 Jun 2009 24:00:00 EDT

This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget. Published by: Citrix Online

Infor Permission-based Marketing Campaigns

Wed, 22 Jul 2009 24:00:00 EDT

Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer. Published by: Infor CRM

Infor CRM Interaction Advisor

Wed, 22 Jul 2009 24:00:00 EDT

Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. Published by: Infor CRM

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center

Wed, 22 Jul 2009 24:00:00 EDT

Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. Published by: Infor CRM

Innovative Marketing Strategies for Individual and Personal Lines Insurers

Wed, 22 Jul 2009 24:00:00 EDT

In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. Published by: Infor CRM

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry

Wed, 22 Jul 2009 24:00:00 EDT

In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. Published by: Infor CRM

Increase Your Returns Using Event-Based Marketing

Wed, 22 Jul 2009 24:00:00 EDT

Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. Published by: Infor CRM

The Performance Manager: Turning Information Into Higher Business Performance

Thu, 14 Feb 2008 24:00:00 EST

Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions. Published by: IBM

Service Desk Consolidation Cuts Costs and Increases Service Quality

Mon, 15 Jun 2009 24:00:00 EDT

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. Published by: BMC Software, Inc

Decide to Survive: Four Imperatives that make Decision Management Essential in Today's Uncertain Environment

Sun, 01 Feb 2009 24:00:00 EST

Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs. Published by: FICO

Video White Paper: Seven Tips for Profiting from Lean Times with CRM

Wed, 10 Jun 2009 24:00:00 EDT

The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. Published by: Oracle Corporation

Connect and Empower Mobile Salespeople

Wed, 10 Jun 2009 24:00:00 EDT

Read this free white paper to see how mobile CRM will give your sales team a winning record on the road. Published by: Oracle Corporation

Maximizing CRM Effectiveness During Lean Times

Wed, 10 Jun 2009 24:00:00 EDT

When the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results. Published by: Oracle Corporation

Creating Enduring Customer Relationships

Wed, 10 Jun 2009 24:00:00 EDT

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. Published by: Oracle Corporation

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis

Tue, 02 Jun 2009 24:00:00 EDT

The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Published by: SAP America Inc

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models

Thu, 05 Mar 2009 11:00:00 EST

Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Published by: SPSS Inc. Worldwide Headquarters

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses

Thu, 12 Feb 2009 11:00:00 EST

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Social CRM Comes of Age

Wed, 01 Apr 2009 24:00:00 EDT

Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Published by: Oracle Corporation