Bitpipe: Customer Satisfaction Research

Take Control of Your Assets and Take Control of Your Costs

Wed, 04 Nov 2009 24:00:00 EST

In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments. Published by: Numara Software

Using Market Influence to Grow Your Business: Collaborate with Partners and Win More Customers

Tue, 01 Apr 2008 24:00:00 EDT

This paper looks at ways in which an integrated information technology solution can help you keep on top of your chosen markets and sustain growth. Published by: SAP AG

Are You Ready for Economic Bounce Back?

Tue, 27 Oct 2009 24:00:00 EDT

This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy. Published by: Micro Focus UK

Scandinavian Airlines Modernize Business Intelligence Capabilities While Lowering Costs by Re-using Existing Applications

Tue, 27 Oct 2009 24:00:00 EDT

Headquartered in Stockholm, Sweden, Scandinavian Airlines (SAS) is the largest airline in Scandinavia. SAS need to provide better business intelligence reporting and improved adhoc analysis capabilities by providing real time data access while reducing costs. Published by: Micro Focus UK

Supply Chain Cost-Cutting Strategies

Fri, 07 Aug 2009 24:00:00 EDT

Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction. Published by: SAP AG

How to Maximize Revenue by Sending Targeted Promotions to Customers

Fri, 23 Oct 2009 24:00:00 EDT

This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. Published by: Infor CRM

Focusing on High-Tech Manufacturers

Fri, 23 Oct 2009 24:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Published by: Infor CRM

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

Fri, 23 Oct 2009 24:00:00 EDT

This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. Published by: Infor CRM

Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come

Thu, 22 Oct 2009 24:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come. Published by: Infor CRM

Cashing in on Customer Intelligence in the Financial Services Industry

Thu, 22 Oct 2009 24:00:00 EDT

In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage. Published by: Infor CRM

Optimize Customer Experience to Achieve Competitive Advantage

Wed, 21 Oct 2009 24:00:00 EDT

Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. Published by: Wipro Technologies

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

Wed, 21 Oct 2009 24:00:00 EDT

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. Published by: Dolphin Corporation

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

Tue, 20 Oct 2009 24:00:00 EDT

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Published by: Vovici

Customer Experience IQ Report

Tue, 20 Oct 2009 24:00:00 EDT

The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Published by: Vovici

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

Mon, 19 Oct 2009 24:00:00 EDT

This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Published by: Pivotal CRM, a CDC Software solution

The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation

Wed, 14 Oct 2009 24:00:00 EDT

Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle. Published by: TAKE Supply Chain

How to Embrace CRM and Make it Succeed in Your Organization

Mon, 12 Oct 2009 24:00:00 EDT

This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Published by: SYSPRO

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?

Fri, 02 Oct 2009 24:00:00 EDT

According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle. Published by: Oracle Corporation

Midmark Aims for Excellence with Efficient Products and Support

Wed, 16 Sep 2009 24:00:00 EDT

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. Published by: LogMeIn, Inc.

Giving Nurses More Time to Care

Wed, 16 Sep 2009 24:00:00 EDT

The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. Published by: LogMeIn, Inc.

For Ceridian, it Pays to Provide High-Quality Support

Wed, 16 Sep 2009 24:00:00 EDT

This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. Published by: LogMeIn, Inc.

Customer Relationship Management: The Winning Strategy in a Challenging Economy

Wed, 08 Apr 2009 24:00:00 EDT

In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. Published by: Microsoft

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

Mon, 14 Sep 2009 24:00:00 EDT

This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Published by: Microsoft

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns

Thu, 10 Sep 2009 24:00:00 EDT

Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. Published by: Five9

Increasing Customer Experience via Rich Information Applications

Wed, 09 Sep 2009 24:00:00 EDT

This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience. Published by: Actuate

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations

Mon, 14 Apr 2008 24:00:00 EDT

The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0. Published by: Microsoft

Enhance Your Business Banking Client Relationships with RIA Technologies

Thu, 10 Sep 2009 24:00:00 EDT

Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace. Published by: Actuate

Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2

Wed, 09 Sep 2009 24:00:00 EDT

Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. Published by: Microsoft

Taking Relationship Management to a New Level with Microsoft Dynamics CRM

Wed, 09 Sep 2009 24:00:00 EDT

Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. Published by: Microsoft

Do Extraordinary Things Everyday with Microsoft Dynamics CRM!

Wed, 09 Sep 2009 24:00:00 EDT

In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. Published by: Microsoft

A Guide to Successful CRM Implementations

Tue, 08 Sep 2009 24:00:00 EDT

Successful CRM implementations require 3 basic fundamentals - methodology, management, and continuous improvement. This white paper addresses key components of a CRM implementation methodology which will ensure success: Project Team Organization, Implementation Roadmap, Project Lifecycle, and Post-implementation Approach. Published by: Relavis Corporation

Winning the Future: The Business Case for Rapid Transformation

Thu, 27 Aug 2009 24:00:00 EDT

Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses. Published by: Progress Software

Solutions Provider Improves Productivity with Flexible Implementation Methodology

Fri, 29 Jun 2007 24:00:00 EDT

Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... Published by: Microsoft

Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage

Thu, 20 Aug 2009 24:00:00 EDT

This webcast focuses on results from compelling research that is focused on multi-channel customer management. This research will help marketers better manage the multi-channel customer experience and develop future strategies. Published by: SAS Institute Inc.

Tips from the Trade – Competing on Web Analytics

Thu, 20 Aug 2009 24:00:00 EDT

In these troubling economic times, the online channel has been one of the more successful areas of business, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. Published by: SAS Institute Inc.

Tips from the Trade – How to Execute Campaigns That Deliver ROI

Thu, 20 Aug 2009 24:00:00 EDT

Watch this webcast to learn how changing your approach to campaign management, and using predictive analytics to drive decision-making can allow you to deliver more of a return on investment (ROI). Published by: SAS Institute Inc.

Sales Order Management Solutions: Perfect Order Fulfillment for Wholesale Distributors

Fri, 07 Aug 2009 24:00:00 EDT

In today's wholesale distribution business climate, order management is crucial to corporate success. Read how the right software support can introduce superior end-to-end order management performance into your organization to make the critical difference. Published by: SAP America Inc

Producing to Order: Discrete Manufacturers and Customer Demand

Fri, 07 Aug 2009 24:00:00 EDT

Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing. Published by: SAP America Inc

A Premium on Efficiency: Midsize Manufacturers Confront the Obstacles to Growth

Fri, 07 Aug 2009 24:00:00 EDT

How do best-in-class midsize manufacturers continue to grow in a tough economy? This research report, conducted by EIU, outlines measures manufacturers implement to continue expanding even while coping with the strains of softening demand in key markets, rising input costs, and downward pressure on prices. Published by: SAP America Inc

Microsoft Dynamics CRM - Sports Organizations

Thu, 30 Jul 2009 24:00:00 EDT

For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers. Published by: Microsoft

Chill Factore Video Case Study

Thu, 30 Jul 2009 24:00:00 EDT

The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy. Published by: Microsoft

Infor CRM Epiphany for Insurance

Wed, 01 Jul 2009 24:00:00 EDT

The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. Published by: Infor CRM

Infor CRM Epiphany for Hospitality

Wed, 01 Jul 2009 24:00:00 EDT

Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point. Published by: Infor CRM

Pivotal CRM: Built For Sales

Thu, 23 Jul 2009 24:00:00 EDT

In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them. Published by: Pivotal CRM, a CDC Software solution

Infor Permission-based Marketing Campaigns

Wed, 22 Jul 2009 24:00:00 EDT

Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer. Published by: Infor CRM

Infor CRM Interaction Advisor

Wed, 22 Jul 2009 24:00:00 EDT

Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. Published by: Infor CRM

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center

Wed, 22 Jul 2009 24:00:00 EDT

Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. Published by: Infor CRM

Innovative Marketing Strategies for Individual and Personal Lines Insurers

Wed, 22 Jul 2009 24:00:00 EDT

In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. Published by: Infor CRM

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry

Wed, 22 Jul 2009 24:00:00 EDT

In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. Published by: Infor CRM

Increase Your Returns Using Event-Based Marketing

Wed, 22 Jul 2009 24:00:00 EDT

Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. Published by: Infor CRM

Analyzing the Total Cost of a Global Service Desk

Wed, 01 Apr 2009 24:00:00 EDT

Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. Published by: CompuCom Systems, Inc.

How the Fastest Growing Companies Use Business Intelligence

Fri, 19 Jun 2009 24:00:00 EDT

This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage. Published by: Information Builders

Service Desk Consolidation Cuts Costs and Increases Service Quality

Mon, 15 Jun 2009 24:00:00 EDT

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. Published by: BMC Software, Inc

Seven Ways ITIL Can Help You in an Economic Downturn

Mon, 15 Jun 2009 24:00:00 EDT

IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and... Published by: BMC Software, Inc

Video White Paper: Seven Tips for Profiting from Lean Times with CRM

Wed, 10 Jun 2009 24:00:00 EDT

The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. Published by: Oracle Corporation

How Do You Evaluate Which On-Demand CRM Solution is Right for You?

Thu, 08 Jan 2009 24:00:00 EST

The three main drivers of SaaS adoption—low initial cost of ownership, speed of deployment, and low internal IT resource profile—make SaaS solutions attractive at any time, but even more so in times of recession, provided there is a bona fide business need and the initiative can reliably be expected to create additional revenue or save money. Published by: Oracle Corporation

Creating Enduring Customer Relationships

Wed, 10 Jun 2009 24:00:00 EDT

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. Published by: Oracle Corporation

Connect and Empower Mobile Salespeople

Wed, 10 Jun 2009 24:00:00 EDT

Read this free white paper to see how mobile CRM will give your sales team a winning record on the road. Published by: Oracle Corporation

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them

Tue, 09 Jun 2009 24:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. Published by: Pivotal CRM, a CDC Software solution

Reducing Costs with Efficient Operations: A Fast Track to More Working Capital

Sun, 01 Jul 2007 24:00:00 EDT

Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. Published by: SAP America Inc

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis

Fri, 05 Jun 2009 24:00:00 EDT

There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. Published by: SAP America Inc

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis

Tue, 02 Jun 2009 24:00:00 EDT

The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Published by: SAP America Inc

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

Wed, 31 Dec 2008 24:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Published by: SPSS Inc. Worldwide Headquarters

Let Customer Feedback Do the Driving

Thu, 31 May 2007 24:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Published by: SPSS Inc. Worldwide Headquarters

The Customer-Driven Innovation Series: The Predictive Enterprise

Sat, 01 Dec 2007 24:00:00 EST

Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work. Published by: SPSS Inc. Worldwide Headquarters

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models

Thu, 05 Mar 2009 11:00:00 EST

Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Published by: SPSS Inc. Worldwide Headquarters

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses

Thu, 12 Feb 2009 11:00:00 EST

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

Mon, 04 May 2009 24:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. Published by: SPSS Inc. Worldwide Headquarters

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining

Mon, 04 May 2009 24:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. Published by: SPSS Inc. Worldwide Headquarters

Value-driven product management: Six keys to product success

Thu, 01 Jan 2009 24:00:00 EST

This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products. Published by: IBM

How to Ensure That Your Employees Will Want to Use CRM

Fri, 20 Feb 2009 24:00:00 EST

This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. Published by: Pivotal CRM, a CDC Software solution

Operational Excellence: Enabling Sustained Growth Spotlight on the Americas

Fri, 23 Jan 2009 24:00:00 EST

Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy. Published by: SAP America Inc

The Friendly Face of IT: User-friendly IT Management

Tue, 06 Jan 2009 24:00:00 EST

This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs. Published by: Numara Software