<?xml version="1.0" encoding="ISO-8859-1" ?>










	<rss version="2.0"> <channel> <title>Most Popular White Papers and WebcastsCustomer Satisfaction Research</title> 
	<link>http://www.bitpipe.com/tlist/Customer-Satisfaction.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 25 Nov 2009 12:55:26 EST</lastBuildDate>
	<pubDate>Wed, 25 Nov 2009 12:55:26 EST</pubDate>  <item> <title><![CDATA[A Culture of Customer Satisfaction:  How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259169134_110.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.
   Published by: MarketTools, Inc.]]></description>
		<pubDate>Wed, 19 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Measuring and Improving Customer Satisfaction in the Insurance Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259167791_683.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how leading Insurers are using MarketTools&#146; CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.
   Published by: MarketTools, Inc.]]></description>
		<pubDate>Tue, 24 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Saving At-Risk Customers and Revenue Through Survey Action Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259163262_836.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
   Published by: MarketTools, Inc.]]></description>
		<pubDate>Tue, 24 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Optimize Your SAP Applications and Maximize Your Return on Investment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258063351_598.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Companies do not always know what technologies or processes exist that can help them achieve their desired improvements. Read this paper to learn how Catalyst Logistics Assessment for SAP, makes it easy and affordable to identify specific areas where they can improve.
   Published by: CDC Global Services &#45; Catalyst]]></description>
		<pubDate>Thu, 12 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Take Control of Your Assets and Take Control of Your Costs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257377373_319.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.
   Published by: Numara Software]]></description>
		<pubDate>Wed, 04 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Using Market Influence to Grow Your Business: Collaborate with Partners and Win More Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256805877_676.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper looks at ways in which an integrated information technology solution can help you keep on top of your chosen markets and sustain growth.
   Published by: SAP AG]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Are You Ready for Economic Bounce Back?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256682588_521.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.
   Published by: Micro Focus, Ltd]]></description>
		<pubDate>Tue, 27 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Scandinavian Airlines Modernize Business Intelligence Capabilities While Lowering Costs by Re-using Existing Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256675541_48.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Headquartered in Stockholm, Sweden, Scandinavian Airlines (SAS) is the largest airline in Scandinavia. SAS need to provide better business intelligence reporting and improved adhoc analysis capabilities by providing real time data access while reducing costs.
   Published by: Micro Focus, Ltd]]></description>
		<pubDate>Tue, 27 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Supply Chain Cost-Cutting Strategies]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256583184_289.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction.
   Published by: SAP AG]]></description>
		<pubDate>Fri, 07 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Maximize Revenue by Sending Targeted Promotions to Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256312702_439.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Focusing on High-Tech Manufacturers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256311952_71.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256310077_209.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256257911_143.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
   Published by: Infor CRM]]></description>
		<pubDate>Thu, 22 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Cashing in on Customer Intelligence in the Financial Services Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256256716_967.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
   Published by: Infor CRM]]></description>
		<pubDate>Thu, 22 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256173366_547.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
   Published by: Wipro Technologies]]></description>
		<pubDate>Wed, 21 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Optimizing the Order-to-Cash Process: Managing Documents throughout the Process]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256141113_403.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
   Published by: Dolphin Corporation]]></description>
		<pubDate>Wed, 21 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256059855_158.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
   Published by: Vovici]]></description>
		<pubDate>Tue, 20 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer Experience IQ Report]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256058316_845.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
   Published by: Vovici]]></description>
		<pubDate>Tue, 20 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255986716_262.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Mon, 19 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255552760_128.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.
   Published by: TAKE Supply Chain]]></description>
		<pubDate>Wed, 14 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Embrace CRM and Make it Succeed in Your Organization]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255370799_55.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
   Published by: SYSPRO]]></description>
		<pubDate>Mon, 12 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254511972_615.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 02 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Giving Nurses More Time to Care]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253127527_959.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253124049_641.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253119978_600.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer Relationship Management: The Winning Strategy in a Challenging Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252963712_237.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 08 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252964958_153.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization&#146;s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
   Published by: Microsoft]]></description>
		<pubDate>Mon, 14 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252622139_383.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
   Published by: Five9]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Increasing Customer Experience via Rich Information Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252535458_97.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
   Published by: Actuate]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252609691_604.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics&trade; CRM 4.0.
   Published by: Microsoft]]></description>
		<pubDate>Mon, 14 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Enhance Your Business Banking Client Relationships with RIA Technologies]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252608182_403.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.
   Published by: Actuate]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252542891_447.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Taking Relationship Management to a New Level with Microsoft Dynamics CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252541299_327.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Do Extraordinary Things Everyday with Microsoft Dynamics CRM!]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252519625_652.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Winning the Future: The Business Case for Rapid Transformation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1251487025_239.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses.
   Published by: Progress Software]]></description>
		<pubDate>Thu, 27 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Solutions Provider Improves Productivity with Flexible Implementation Methodology]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1251246291_307.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft&reg; Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics&trade; Sure Step Methodology to help communicate with customers...
   Published by: Microsoft]]></description>
		<pubDate>Fri, 29 Jun 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1251240389_966.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics&trade; CRM Online as the company's CRM solution.
   Published by: Microsoft]]></description>
		<pubDate>Fri, 18 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Lean Manufacturing: Five Tips for Reducing Waste in the Supply Chain]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1249935098_582.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn about the five tips your company can implement to reduce waste in the supply chain and create a successful lean manufacturing program.
   Published by: Infor]]></description>
		<pubDate>Mon, 10 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft Dynamics CRM - Sports Organizations]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248988114_855.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.
   Published by: Microsoft]]></description>
		<pubDate>Thu, 30 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Chill Factore Video Case Study]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248984221_895.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.
   Published by: Microsoft]]></description>
		<pubDate>Thu, 30 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor CRM Epiphany for Insurance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248800727_274.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 01 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor CRM Epiphany for Hospitality]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248799604_396.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 01 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Pivotal CRM:  Built For Sales]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248377586_634.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Thu, 23 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor Permission-based Marketing Campaigns]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248297328_485.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor CRM Interaction Advisor]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248295911_83.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Innovative Marketing Strategies for Individual and Personal Lines Insurers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248294467_263.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Making Interactions More Intelligent Across All Channels in the Retail Finance Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248295344_765.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248293625_196.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Increase Your Returns Using Event-Based Marketing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248292830_605.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1246401448_763.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
   Published by: Progress Software]]></description>
		<pubDate>Wed, 01 Apr 2009 24:00:00 EDT</pubDate> </item>  </channel> </rss>

