Bitpipe: Customer Satisfaction Research

Bitpipe: Customer Satisfaction Research http://www.bitpipe.com/rlist/term/Customer-Satisfaction.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Tue, 14 Oct 2008 12:15:32 EDT Tue, 14 Oct 2008 12:15:32 EDT <![CDATA[Hurricane Preparedness: Is Your Organization Ready?]]> Sat, 11 Oct 2008 24:00:00 EDT <![CDATA[Speed Response Times - Reduce Costs: Convert Documents into Easily Managed Electronic Assets]]> Fri, 10 Oct 2008 24:00:00 EDT <![CDATA[Identifying Who Can Be Saved and Who Will Be Driven Away by Retention Activity: Using Uplift Modeling to Reduce Churn in Mobile Telephony]]> Wed, 08 Oct 2008 24:00:00 EDT <![CDATA[ITIL Version 3 and the IT Service Catalog]]> Tue, 07 Oct 2008 24:00:00 EDT <![CDATA[The Service Catalogue and the CMDB]]> Tue, 07 Oct 2008 24:00:00 EDT <![CDATA[Seven Email Marketing Refreshes]]> Sat, 04 Oct 2008 24:00:00 EDT <![CDATA[How Can I Deliver Innovative New Services More Rapidly?]]> Sat, 04 Oct 2008 24:00:00 EDT <![CDATA[Ten Tips for Increasing Operational Efficiency]]> Fri, 03 Oct 2008 24:00:00 EDT <![CDATA[Agile Development: A Manager's Roadmap for Success]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[State of Agile Development Survey 2008]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Online Video: The New Merchandising]]> Sat, 27 Sep 2008 24:00:00 EDT <![CDATA[SL Case Study: InScope Solutions]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[Monitor Complex Web Applications in Production Environments 24x7]]> Wed, 24 Sep 2008 24:00:00 EDT <![CDATA[Compliant Statement Archiving and Presentment for Financial Services]]> Wed, 24 Sep 2008 24:00:00 EDT <![CDATA[Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[It's All about the Salesperson: Taking Advantage of Web 2.0]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[5 Ways to Improve Customer Service in A Down Economy]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[Delivering Trusted Data across the Enterprise - Business Objects Data Services]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[SAP Customer Success Story Consumer Products - Flour and Other Grain Mill Products]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[Uncovering Hidden Value in a Midsize Manufacturing Company]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[High-Tech Industries: The Supply Chain Executive's Strategic Agenda]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[Spotlight on IT - Sustained Growth through Operational Excellence]]> Tue, 16 Sep 2008 24:00:00 EDT <![CDATA[Converting Service Calls into Sales with Real-Time Offer Management]]> Tue, 16 Sep 2008 24:00:00 EDT <![CDATA[Whirlpool: Quality Means Loyalty]]> Fri, 05 Sep 2008 24:00:00 EDT <![CDATA[Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction]]> Fri, 05 Sep 2008 24:00:00 EDT <![CDATA[E-Book: Making Real-time Information a Reality in the Contact Center]]> Mon, 08 Sep 2008 24:00:00 EDT <![CDATA[The Pursuit of the Perfect Order]]> Thu, 04 Sep 2008 24:00:00 EDT <![CDATA[Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems]]> Thu, 04 Sep 2008 24:00:00 EDT <![CDATA[The CMI Model: Managing Inventory outside the Four Walls]]> Mon, 01 Sep 2008 24:00:00 EDT <![CDATA[TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software]]> Thu, 28 Aug 2008 24:00:00 EDT <![CDATA[Ten Tips to Stay Competitive]]> Thu, 28 Aug 2008 24:00:00 EDT <![CDATA[Essential Email Reporting Made Easy]]> Thu, 28 Aug 2008 24:00:00 EDT <![CDATA[Five Myths of Infrastructure Monitoring]]> Wed, 27 Aug 2008 24:00:00 EDT <![CDATA[Online Firm Improves Performance, Customer Service with Mission-critical Storage Solution]]> Wed, 27 Aug 2008 24:00:00 EDT <![CDATA[The Art of Storage]]> Wed, 27 Aug 2008 24:00:00 EDT <![CDATA[Resource Center]]> Fri, 22 Aug 2008 24:00:00 EDT <![CDATA[Enhancing IT Support with Knowledge Management]]> Mon, 25 Aug 2008 24:00:00 EDT <![CDATA[Mobility Trends in Financial Services]]> Fri, 22 Aug 2008 24:00:00 EDT <![CDATA[Becoming Value-driven: Focusing on What Matters Most]]> Wed, 20 Aug 2008 24:00:00 EDT <![CDATA[The Benefits Of Virtualizing Citrix XenApp With Citrix XenServer]]> Wed, 20 Aug 2008 24:00:00 EDT <![CDATA[Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0]]> Wed, 20 Aug 2008 24:00:00 EDT <![CDATA[SOA in Any Economic Climate]]> Wed, 20 Aug 2008 24:00:00 EDT <![CDATA[Solving the NGN Data Migration Challenge]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix Implementations]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[Why B2C Database Marketing Firms Don't Understand B2B Companies]]> Fri, 01 Aug 2008 24:00:00 EDT <![CDATA[Web 2.0 Email Marketing: 5 Steps to Unrivaled Results]]> Fri, 01 Aug 2008 24:00:00 EDT <![CDATA[Customer Satisfaction with Email Archiving Systems]]> Wed, 06 Aug 2008 24:00:00 EDT <![CDATA[Business Agility as Growth Enabler: How Can Midsize Firms Manage Change in an Increasingly Demanding World?]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Client LifeCycle Demo]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Retail Fashion Market RFID Solutions]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Online Content Speaks Volumes]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[Roundtrip Traceability: Enhancing Quality in the Software Development Lifecycle]]> Thu, 10 Jul 2008 24:00:00 EDT <![CDATA[How to Calculate the ROI of Remote Support]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Increase First Contact Resolution: The Key to Superior Support]]> Wed, 02 Jul 2008 24:00:00 EDT <![CDATA[Best Practices for Remote Support and Services]]> Sun, 25 Jun 2006 24:00:00 EDT <![CDATA[Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Just MASH Marketing: The Customer Reference Mashup]]> Thu, 10 Jul 2008 24:00:00 EDT <![CDATA[The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today's Communication Providers and Utilities]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Mobility XE Increases Utility Worker Efficiency]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Gartner's Magic Quadrant for Marketing Resource Management]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Building, Planning & Operating the Next Generation Data Center]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Business Intelligence: The Definitive Guide for Midsize Organizations]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Maximizing ROI of Consumer-Driven Health Plans and Decision Support Tools]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Essential Manager's Guide: Intelligent Communications]]> Thu, 05 Jun 2008 24:00:00 EDT <![CDATA[Effective Discharge Begins at Admission: A Patient Placement Systems White Paper]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Software as a Service Dramatically Improves CRM Success]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Roadmap for Implementing a Multi-Site IP Contact Center]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT <![CDATA[Business Process Outsourcing for Life and Annuities]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[How to Develop an Effective Business Case for a Warehouse Management System]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Policy STAR® -- Web-Based P&C Policy Administration]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform]]> Tue, 01 Aug 2006 24:00:00 EDT <![CDATA[Reality check: Application Benchmarking & QoE]]> Fri, 18 Apr 2008 09:00:00 EDT <![CDATA[Field Service Automation - No Longer a "Maybe" but a "Must"]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[ILOG in Lending and Credit - A Solution Brief]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Before & After: Quantifying Business Rule Results in Key Banking Applications]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Fraud Prevention and Detection for Credit and Debit Card Transactions]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[FACTS® Web™]]> Mon, 01 Jan 2001 24:00:00 EST <![CDATA[Achieving Service-Level Compliance with Business-Critical Applications]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Numara® FootPrints 8: Service Management that Serves the Business]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Sales and Operations Planning: The Key to Continuous Demand Satisfaction]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Nucleus Report: Who's Ready for SMB?]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Akamai Dynamic Site Solution for the Retail Industry]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Determining the Return on Investment of Web Application Acceleration Managed Services- an IDC Study]]> Tue, 01 Aug 2006 24:00:00 EDT <![CDATA[ServicePower - Strengthening the Service Chain]]> Wed, 27 Feb 2008 24:00:00 EST <![CDATA[Consumer Electronics Storage Manufacturer]]> Wed, 27 Feb 2008 24:00:00 EST <![CDATA[ModusLink: Manage and Perform End-to-End Supply Chain Processes]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Unified Communications Interactive Overview]]> Fri, 22 Feb 2008 24:00:00 EST <![CDATA[Resource Center: Tips for Driving the Sales Pipeline]]> Fri, 22 Feb 2008 24:00:00 EST <![CDATA[Lighting Company Secures Critical Business Information with Cisco's Unified Communications]]> Wed, 18 Apr 2007 24:00:00 EDT <![CDATA[How to Provide World-Class Customer Service in Small and Midsized Businesses]]> Thu, 21 Feb 2008 24:00:00 EST <![CDATA[How to Foster Innovation in Your Company, Part Two]]> Thu, 21 Feb 2008 24:00:00 EST <![CDATA[The Visible Supply Chain: Ensuring End-to-End Optimization]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Tuning ERP and the Supply Chain for Profitable Growth]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[5 Best Practices for Telling Great Stories with Data and Why It Will Make You a Better Analyst]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Simplify Your Upgrade. Reduce Risks. Attain Value Sooner. Oracle 9<i>i</i> Database Upgrade Management Services Allow You to Upgrade with Confidence.]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Application Performance and Functionality for eCommerce]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Delivering Customer Value: Innovative Approaches to Maintain Competitive Success]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Top 10 Reasons Customers Choose SAP for Business Transformation]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[The Economist: How to Achieve IT Excellence]]> Thu, 01 Feb 2007 24:00:00 EST <![CDATA[10 Ways to Improve B2B Email Deliverability and Effectiveness]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[The Essential Guide to ERP for Process Manufacturers: A Practical Guide to Successfully Addressing Your Industry-Specific Requirements]]> Thu, 01 Nov 2007 24:00:00 EDT <![CDATA[Taking On-Demand CRM Integration to the Next Level]]> Sat, 01 Sep 2007 24:00:00 EDT