Most Popular White Papers and Webcasts Customer Satisfaction Research

Most Popular White Papers and Webcasts Customer Satisfaction Research http://www.bitpipe.com/tlist/Customer-Satisfaction.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Thu, 09 Feb 2012 11:45:17 EST Thu, 09 Feb 2012 11:45:17 EST <![CDATA[Top Eight Reasons to Upgrade Your Remote Support]]> Thu, 09 Feb 2012 24:00:00 EST <![CDATA[The Hidden Costs of Using Free Tools for Helpdesk Support]]> Thu, 09 Feb 2012 24:00:00 EST <![CDATA[Gartner predictions around Social CRM]]> Wed, 08 Feb 2012 24:00:00 EST <![CDATA[Tread carefully with social media-based customer loyalty programs]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Gartner: Social, mobile and analytics to push CRM through 2015]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Apply the power of CRM to build customer loyalty]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers]]> Sat, 30 Jul 2011 24:00:00 EDT <![CDATA[The Customer Loyalty Conundrum]]> Thu, 30 Sep 2010 24:00:00 EDT <![CDATA[The power of Call Centers and Customer Loyalty]]> Mon, 06 Feb 2012 24:00:00 EST <![CDATA[BoldChat Whitepaper: Proactive Chat]]> Mon, 06 Feb 2012 24:00:00 EST <![CDATA[Customers, Not Cars Now Drive Auto Importer’s Strategy]]> Mon, 31 Jan 2011 24:00:00 EST <![CDATA[The Effectiveness of Live Chat: A Research Study]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Best Practices for Mobile Device Support]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Protect Your Customer Base by Ensuring the Best Customer Experience]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Customer Experience Exchange E-Zine Issue 2]]> Tue, 31 Jan 2012 24:00:00 EST <![CDATA[North American Contact Center Industry 2011: A Mid-Year Update and Forecast]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[The Inner Circle Guide to Speech Analytics]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Smarter Commerce Manufacturing Interactive Guide]]> Mon, 30 Jan 2012 24:00:00 EST <![CDATA[Yahoo, Amex talk up different customer service approaches]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Experts say CEM technology can build single view of customer]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Case Study: For Ceridian, it Pays to Provide High-Quality Support]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor]]> Fri, 20 Jan 2012 24:05:28 EST <![CDATA[Best Practices for Transforming to a Multi-Channel Contact Center]]> Wed, 18 Jan 2012 24:00:00 EST <![CDATA[Top 5 Ways to Make IVR Work For You and Your Customers]]> Wed, 18 Jan 2012 24:00:00 EST <![CDATA[CRM Thought Leadership booklet]]> Tue, 17 Jan 2012 24:00:00 EST <![CDATA[IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty]]> Tue, 17 Jan 2012 24:00:00 EST <![CDATA[CRM Sheds Light on Tommy Bahama Customers]]> Mon, 16 Jan 2012 24:00:00 EST <![CDATA[Have You Earned Your Customers’ Trust?]]> Mon, 16 Jan 2012 24:00:00 EST <![CDATA[How to Design and Deliver Effective Virtual Sales Presentations]]> Fri, 13 Jan 2012 24:00:00 EST <![CDATA[Boost Your Image: Master the Three Stages of Video Conferencing Success]]> Fri, 13 Jan 2012 24:00:00 EST <![CDATA[Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service]]> Mon, 09 Jan 2012 24:00:00 EST <![CDATA[E-Guide: Key Strategies for Improving Customer Service in a Down Economy]]> Thu, 12 Jan 2012 24:00:00 EST <![CDATA[Building a Strong Customer Experience]]> Thu, 05 Jan 2012 24:00:00 EST <![CDATA[Why cloud - Forrester - James Staten:]]> Mon, 09 Jan 2012 24:00:00 EST <![CDATA[Gain competitive advantage by using Customer Experience Management Solutions to extend brand value]]> Thu, 22 Dec 2011 24:00:00 EST <![CDATA[7 Best Practices for Speech Analytics]]> Wed, 28 Dec 2011 24:00:00 EST <![CDATA[Utilize analytics to drive customer satisfaction and retention]]> Fri, 16 Dec 2011 24:05:34 EST <![CDATA[Leverage WFM for exceptional customer experiences]]> Fri, 16 Dec 2011 24:00:00 EST <![CDATA[Five Easy Steps to Optimizing Your IT Services]]> Thu, 08 Dec 2011 24:00:00 EST <![CDATA[Driving the SLM process in ITIL: Why it should be your priority]]> Thu, 08 Dec 2011 24:00:00 EST <![CDATA[The Total Economic Impact of CA Technologies’ Business Service Insight Solution]]> Wed, 07 Dec 2011 24:00:00 EST <![CDATA[Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm]]> Tue, 29 Nov 2011 24:00:00 EST <![CDATA[Navigating the path to satisfying online customer experience]]> Wed, 23 Nov 2011 24:00:00 EST <![CDATA[Sophisticated insights in Banking - From complexity to client centricity]]> Fri, 18 Nov 2011 24:00:00 EST <![CDATA[The 10 worst practices for Technical Support and how to overcome them]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[Global Instant Remote Support for Multi-Agent Teams]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[Assessment Customer Value Strategy Accelerator]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[Assessment Cross-Channel Experience Assessment]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[The Business Benefits of Cloud-Based Integration-Ready Modules]]> Wed, 12 Oct 2011 24:00:00 EDT <![CDATA[Operationalizing Online Customer Experience]]> Wed, 28 Sep 2011 24:00:00 EDT