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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts Customer Retention Research</title> 
	<link>http://www.bitpipe.com/tlist/Customer-Retention.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 08 May 2013 16:05:11 EDT</lastBuildDate>
	<pubDate>Wed, 08 May 2013 16:05:11 EDT</pubDate>  <item> <title><![CDATA[Permissions and Preferences: Let's Rethink This]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367439956_717.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns. Published by: Message Systems]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How to Send Zillions of Emails a Day]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367439956_355.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Many organizations send out millions of emails each day, but unless you manage your email efforts correctly, you might be draining resources and frustrating your customer base. This white paper counts down four tips to help you get it right. Published by: Message Systems]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Five Success Factors for CMS/Digital Marketing Success: the It Management Perspective]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367485481_914.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This resource counts down five IT-specific tips that will help you ensure your content management system (CMS) project is a success, allowing your organization to deliver a high-quality, dependable, and consistent user experience. Published by: SiteCore]]></description>
		<pubDate>Sat, 31 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367485481_725.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This resource examines the crucial role that content management systems (CMSs) play in delivering a personalized customer experience, and outlines key factors that your organization should consider in order to make the CMS selection process a success. Published by: SiteCore]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CMS selection drives customer experience: A guide for marketers &amp; developers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367485481_153.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools. Published by: SiteCore]]></description>
		<pubDate>Thu, 02 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Bridging Channels Strengthens Customer Relationships]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_395.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Advancing Your Digital Marketing Strategy with Webtrends Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365767506_850.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In the age of social media, web analytics can help you harness data from a variety of channels to construct and implement an effective, integrated marketing strategy. Check out this helpful white paper to learn how you can advance your digital marketing strategy, grow brand loyalty and build revenue through the use of analytics. Published by: WebTrends]]></description>
		<pubDate>Thu, 18 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Online Testing for Site Optimization: 101]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365503111_194.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Web site optimization can drastically help your business increase conversion rates and bring in revenue, but it is not a simple process. Turn to this informative white paper to learn about the different types and strengths of online testing for site optimization, and determine which process is most effective for your organization. Published by: WebTrends]]></description>
		<pubDate>Tue, 16 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Taking Control with Marketing Optimization]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365503111_504.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Customers today are asking for an engaging, personalized web experience that pulls them in, and your business needs to deliver. Access this white paper to discover the business case for creating personalized web experiences, and discover how marketers are listening to consumers in order to optimize digital marketing strategies. Published by: WebTrends]]></description>
		<pubDate>Fri, 12 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365518783_588.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative.  Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program. Published by: IBM]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Landing Page Optimization: Best Practices to Lift Conversion]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365503111_167.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Your landing page is the first thing customers see when interacting with your brand online, and whether or not they are drawn into your site can make or break your campaign. Check out this white paper to learn best practices for landing page optimization, compare strategies for page testing, and more. Published by: WebTrends]]></description>
		<pubDate>Thu, 31 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Sales Executive Strategy Brief]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362593388_755.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 25 Aug 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle’s CRM Cloud Service Powers Innovation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362593388_532.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Oracle customers, Breg, Key Energy Services, and iRobot describe how Oracle's CRM Cloud service powers innovation and drives their businesses forward. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 25 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Drive social intelligence to engage with customers in ways that were previously impossible.]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364476833_323.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[It's now possible to leverage social intelligence by combining insight from your customers' social media behavior with the classic customer intelligence from conventional marketing and CRM. Access this helpful resource to start on the path to gain the full potential of social intelligence. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 01 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Creating Brand Advocates – Connected intelligence &amp; Brand Advocates]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364476833_290.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 01 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Grow Your Business With Existing Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364400827_965.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief by Pamela Slim, award-winning author, shows you how to establish strong customer relationships and then nurture them for the long haul. Published by: Citrix Online Go To Meeting]]></description>
		<pubDate>Mon, 01 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Deprioritizing DMARC Can Lead to Disaster]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364330145_767.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Email is obviously an extremely profitable tool for businesses, but email scams and threats are an ongoing worry. Watch this video to learn about the importance of brands adopting Domain-based Message Authentication, Reporting and Conformance (DMARC) standards to protect their end-users who are receiving mail. Published by: Message Systems]]></description>
		<pubDate>Thu, 21 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Business 2020: Engaging with the Technology Enabled Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363876185_655.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers.  Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM). Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Mon, 25 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Using Analytics to Drive Better Communications- Link Customer Preferences and Behavior with Business Solutions and Document Requirements to Deliver Messaging that Fits]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362762199_5.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This whitepaper will help you understand how analytics can be used to drive better communications for your business. Learn about the state of communications today, its challenges, and opportunities you can take advantage of to enhance your communications. Published by: Pitney Bowes Group 1 Software]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362762199_846.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more! Published by: Pitney Bowes Group 1 Software]]></description>
		<pubDate>Fri, 15 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[When Words Won’t Do, Show Your Story: 7 Tips from Leading Companies For Online Video Marketing.]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362775316_870.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper illustrates the importance of video to drive audience engagement and interaction.  Learn best practices, key tips, and essential elements of online video marketing. Published by: Limelight Networks&#44; Inc.]]></description>
		<pubDate>Thu, 28 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CIO Handbook: Personalizing the Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363010763_665.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[CIOs must marry online and physical offerings to personalize business interactions for each and every customer in today's collaborative world. Find out how leading businesses are paving the way with top-notch customer experience strategies. Published by: SearchCIO.com]]></description>
		<pubDate>Thu, 14 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How Foglight Makes User Experience Management a Reality: Three Case Studies]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362444138_539.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this case study, discover the ways in which user experience management technologies are changing the face of consumer analytics and customer relationship management. Published by: Quest Software, now a part of Dell]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Gartner Customer Strategies &amp; Technologies Summit 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361964627_433.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this valuable resource, learn about how the Gartner Customer Strategies &amp; Technologies Summit can help IT and business leaders gain the insight they need to effectively overcome customer relationship and business management challenges to drive success – read on to learn more now. Published by: Gartner]]></description>
		<pubDate>Thu, 07 Mar 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362058533_430.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle. Published by: Kofax, Inc.]]></description>
		<pubDate>Tue, 05 Mar 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[HP Social CRM Services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361885831_961.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[As today's consumers have quickly become more powerful and influential, they have also become more demanding than ever- expecting a personalized experience. Access this brief video to discover a social enterprise service program that listens, manages, and engages with your customers- and their influencers – across the internet and social networks. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 27 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Are Your Business Processes Letting You Down?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360851611_236.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this brief video to find out how you can increase your ability to respond with agility- and in the process make new customers, retain existing ones, and handle new requests with ease. Published by: Kofax, Inc.]]></description>
		<pubDate>Mon, 14 May 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[What Are Your Devices Telling YOU? How to Leverage Your Intelligent Systems to Improve Customer Service and Increase Sales]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360614739_557.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper demonstrates why many organizations are turning to intelligent systems and embedded devices to help strengthen the relationships with their customers. Read now to find out how embedded systems can help you better serve your customers, attract new clients and increase revenue. Published by: Microsoft]]></description>
		<pubDate>Thu, 21 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Innovative business technologies in a converging world]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361188758_958.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This independently researched report investigates converging business technologies, including cloud computing, big data analytics and business intelligence.   Published by: ComputerWeekly.com]]></description>
		<pubDate>Mon, 18 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Cashing in on Customer Insight]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360182760_984.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management. Published by: IBM]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Pervasive Video: Helping the Enterprise of Today and Tomorrow]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1357841891_766.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Uncover why taking your video conferencing to the next level – pervasive video – provides video access to users across the world, increasing collaboration and productivity easily and efficiently – and helping you reap all the benefits video conferencing truly has to offer. Published by: Dimension Data]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Using Social Gaming to Drive Engagement: Insights and Best Practices for Brand Managers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855983_829.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this insightful white paper presenting eight best practices and two case studies highlighting ways marketers can use social games to build brand recognition. Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 31 Aug 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Branded Video Posts: Using Multimedia to Increase Engagement]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_828.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this helpful white paper for key insights into how you can maximize your video message's effectiveness in social streams. Read on to learn how customers are engaging with video, what types of video posts are most effective and how you can customize your video posting strategy to serve your audience. Published by: Oracle Corporation]]></description>
		<pubDate>Sun, 30 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Business Value of Customer Experience: Attracting New Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_863.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this video to join a dynamic conversation on perfecting your customers' interaction with your brand. Discover the key principles of attracting new customers and how to bring together their expectations, intent and behaviors with your brand for financial benefit. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 18 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Discover Your Inner Leader]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355933592_782.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Uncover details about the top five leadership qualities you should be using to lead, motivate, and inspire both employees and customers to attain and maintain a successful business. Published by: ConnectWise]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Differentiate Your Company by Delivering Great Customer Experiences]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_565.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 18 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Keeping Your Customers: The Business Value of Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_886.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 18 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Handle the New Customer Revolution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_639.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this video to learn why the cloud is the best way to deliver agile customer service because of its continuous updates and minimal IT capability requirements. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 18 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Five Services to Grow Your Business in 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355933592_80.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services. Published by: ConnectWise]]></description>
		<pubDate>Fri, 21 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Deploying Customer Service in the Cloud]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806446_797.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Fri, 30 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Oracle Customer Experience: The Communication Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_104.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 20 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Business Value of CX: Customer Service in the Cloud]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_856.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 20 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Next-Generation Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355153541_963.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service. Published by: Aspect]]></description>
		<pubDate>Wed, 31 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Business Value of CX: Attracting New Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_655.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 19 Dec 2012 24:02:29 EST</pubDate> </item>  <item> <title><![CDATA[The Business Value of CX: Deliver a Great Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_59.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 19 Dec 2012 24:03:35 EST</pubDate> </item>  <item> <title><![CDATA[Customer Experience: Empower Your Agents]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_882.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 19 Dec 2012 24:03:09 EST</pubDate> </item>  <item> <title><![CDATA[The Business Value of CX: Keeping Your Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_942.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 19 Dec 2012 24:01:41 EST</pubDate> </item>  <item> <title><![CDATA[From Workforce Management to Workforce Productivity]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355153540_568.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier. Published by: Aspect]]></description>
		<pubDate>Wed, 19 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Oracle Customer Experience Revolution: Customer Case Studies]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_694.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[What kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 19 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Optimizing Your Return on Customer Attention with Oracle RTD]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355406823_289.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction. Published by: ORACLE APAC]]></description>
		<pubDate>Fri, 30 Apr 2010 24:00:00 EDT</pubDate> </item>  </channel> </rss>

