Most Popular White Papers and Webcasts Customer Retention Research http://www.bitpipe.com/tlist/Customer-Retention.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Thu, 09 Feb 2012 11:45:17 EST Thu, 09 Feb 2012 11:45:17 EST <![CDATA[Top Eight Reasons to Upgrade Your Remote Support]]> Thu, 09 Feb 2012 24:00:00 EST <![CDATA[Gartner predictions around Social CRM]]> Wed, 08 Feb 2012 24:00:00 EST <![CDATA[Social engagement tips from author Qualman]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Apply the power of CRM to build customer loyalty]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers]]> Sat, 30 Jul 2011 24:00:00 EDT <![CDATA[The Customer Loyalty Conundrum]]> Thu, 30 Sep 2010 24:00:00 EDT <![CDATA[The Effectiveness of Live Chat: A Research Study]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Best Practices for Mobile Device Support]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Protect Your Customer Base by Ensuring the Best Customer Experience]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Service. Smarter. Thriving in the age of the empowered customer]]> Mon, 30 Jan 2012 24:00:00 EST <![CDATA[Cognos Business Intelligence for Report Authors]]> Tue, 24 Jan 2012 24:06:54 EST <![CDATA[Case Study: For Ceridian, it Pays to Provide High-Quality Support]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Case Study: Sling Media - A Better Customer Experience with Integrated Support]]> Fri, 20 Jan 2012 24:00:00 EST <![CDATA[Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor]]> Fri, 20 Jan 2012 24:05:28 EST <![CDATA[Video: Customer Lifetime Value for IT]]> Tue, 17 Jan 2012 24:00:00 EST <![CDATA[IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty]]> Tue, 17 Jan 2012 24:00:00 EST <![CDATA[Demo: IBM SPSS Customer Analytics Overview]]> Tue, 17 Jan 2012 24:00:00 EST <![CDATA[Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service]]> Mon, 09 Jan 2012 24:00:00 EST <![CDATA[E-Guide: Key Strategies for Improving Customer Service in a Down Economy]]> Thu, 12 Jan 2012 24:00:00 EST <![CDATA[Unlock the Value of Social Media Data]]> Wed, 04 Jan 2012 24:00:00 EST <![CDATA[Gain competitive advantage by using Customer Experience Management Solutions to extend brand value]]> Thu, 22 Dec 2011 24:00:00 EST <![CDATA[7 Best Practices for Speech Analytics]]> Wed, 28 Dec 2011 24:00:00 EST <![CDATA[Address all your CRM needs with one system]]> Mon, 19 Dec 2011 24:00:00 EST <![CDATA[How to Enhance Customer Interactions]]> Mon, 19 Dec 2011 24:00:00 EST <![CDATA[Utilize analytics to drive customer satisfaction and retention]]> Fri, 16 Dec 2011 24:05:34 EST <![CDATA[Leverage WFM for exceptional customer experiences]]> Fri, 16 Dec 2011 24:00:00 EST <![CDATA[Driving the SLM process in ITIL: Why it should be your priority]]> Thu, 08 Dec 2011 24:00:00 EST <![CDATA[The Total Economic Impact of CA Technologies’ Business Service Insight Solution]]> Wed, 07 Dec 2011 24:00:00 EST <![CDATA[Navigating the path to satisfying online customer experience]]> Wed, 23 Nov 2011 24:00:00 EST <![CDATA[Business Analytics Clients Build a Smarter Planet]]> Fri, 18 Nov 2011 24:03:09 EST <![CDATA[Assessment Cross-Channel Experience Assessment]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey]]> Wed, 02 Nov 2011 24:00:00 EDT <![CDATA[Operationalizing Online Customer Experience]]> Wed, 28 Sep 2011 24:00:00 EDT <![CDATA[Customer Experience Management Best Practices For Retail: Five Ways to Increase Conversion and Adoption Rates]]> Wed, 28 Sep 2011 24:00:00 EDT <![CDATA[Create an Online Customer Feedback Loop with Your Call Center]]> Fri, 01 Apr 2011 24:00:00 EDT <![CDATA[5 ways to increase online self-service adoption for financial services]]> Tue, 27 Sep 2011 24:00:00 EDT <![CDATA[Stop losing revenue from poor online customer experiences]]> Mon, 01 Aug 2011 24:00:00 EDT <![CDATA[Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates]]> Tue, 27 Sep 2011 24:00:00 EDT <![CDATA[Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates]]> Tue, 27 Sep 2011 24:00:00 EDT <![CDATA[The Social CRM Playbook]]> Wed, 31 Aug 2011 24:00:00 EDT <![CDATA[Key Tips to Improve Your SLA Performance]]> Mon, 15 Aug 2011 10:00:00 EDT <![CDATA[Unleashing Microsoft SharePoint Server 2010's Web Content Management Features with DocAve]]> Fri, 29 Jul 2011 24:00:00 EDT <![CDATA[Metrics for Social Customer Service]]> Mon, 25 Jul 2011 24:00:00 EDT <![CDATA[The Customer Experience Edge]]> Mon, 25 Jul 2011 24:00:00 EDT <![CDATA[The Social Customer Engagement Index]]> Mon, 25 Jul 2011 24:00:00 EDT <![CDATA[The Social Contract: Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship]]> Mon, 25 Jul 2011 24:00:00 EDT <![CDATA[Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction]]> Tue, 26 Apr 2011 03:30:00 EDT <![CDATA[Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth]]> Tue, 26 Apr 2011 10:00:00 EDT <![CDATA[Four Effective Service Strategies that Drive Brand Advocacy]]> Mon, 25 Apr 2011 24:00:00 EDT <![CDATA[How to Win Online: Advanced Personalization in E-Commerce]]> Mon, 25 Apr 2011 12:00:00 EDT