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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts Customer Profiles Research</title> 
	<link>http://www.bitpipe.com/tlist/Customer-Profiles.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Thu, 20 Dec 2012 13:00:52 EST</lastBuildDate>
	<pubDate>Thu, 20 Dec 2012 13:00:52 EST</pubDate>  <item> <title><![CDATA[Deploying Customer Service in the Cloud]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806446_797.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Fri, 30 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Business Value of CX: Customer Service in the Cloud]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_856.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 20 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[7 Keys to MSP Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355172247_489.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[There are plenty of MSPs in the world that are successful and profitable. Want to know how they do it? Tune into this video to find out! Published by: N-able Technologies]]></description>
		<pubDate>Thu, 14 Jun 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Navigating the Next Five Years of Customer Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354812594_798.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Sat, 30 Jun 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Sprint Becomes More Efficient When Customers Go Online]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806749_103.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Mon, 17 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Chico's FAS Delivers with Oracle ATG Commerce]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806678_196.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Mon, 17 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Creating Business Value Through Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806514_973.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 13 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Oracle Customer Experience: The Travel Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806514_781.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 13 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Oracle Customer Experience: The Retail Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_637.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 13 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Why Customer ‘Satisfaction’ is No Longer Good Enough]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806446_467.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper presents the findings of a survey by Oracle to see how European shoppers currently feel about their experiences with businesses. It reveals consumer preferences in terms of communicating with brands, issue resolution, the impact of poor customer service and what makes the ideal customer experience (CX). Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Tue, 27 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Collective Intelligence: Capitalizing on the crowd]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354893659_583.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this report for collective intelligence applications, such as: identifying new opportunities to differentiate your organization or serve new markets; tapping into outside skills and experiences to deliver on business imperatives; and predicting outcomes of today's increasingly complex business challenges. Published by: IBM]]></description>
		<pubDate>Tue, 31 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Evaluating Netsuit Suitecommerce]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343314435_109.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[NetSuite recently announced SuiteCommerce, a unified platform that enables businesses to centrally manage all aspects of their e-commerce and optimize interactions regardless of device or location, Nucleus Research reports. Published by: ComputerWeekly.com]]></description>
		<pubDate>Tue, 05 Jun 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[E-Guide: Harnessing Social Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1356026271_314.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions. Published by: IBM]]></description>
		<pubDate>Fri, 21 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Solution Spotlight: Creating a Strong Customer Experience Management Strategy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354643395_345.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Published by: IBM and Crossview]]></description>
		<pubDate>Wed, 05 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Eliminate Information Silos and Drive Customer Spend]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1352920721_509.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward. Published by: Infor]]></description>
		<pubDate>Mon, 26 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CallPro CRM e-marketing features]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1345465269_31.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Does your customer relationship management (CRM) lack the agility and flexibility you need to effectively support sales and marketing professionals? Watch this webcast to learn about a CRM system that offers intelligent and flexible e-marketing capabilities with advanced follow-up features to help catch more prospects and close more sales. Published by: CallPro CRM]]></description>
		<pubDate>Wed, 01 Aug 2012 24:07:40 EDT</pubDate> </item>  <item> <title><![CDATA[Why CRM Implementations Fail….And What To Do About It]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1345152109_257.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more. Published by: Scribe Software Corporation]]></description>
		<pubDate>Tue, 01 Mar 2011 24:00:00 EST</pubDate> </item>  </channel> </rss>

