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	<rss version="2.0"> <channel> <title>Most Popular White Papers and WebcastsCustomer Profiles Research</title> 
	<link>http://www.bitpipe.com/tlist/Customer-Profiles.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 02 Dec 2009 10:25:48 EST</lastBuildDate>
	<pubDate>Wed, 02 Dec 2009 10:25:48 EST</pubDate>  <item> <title><![CDATA[Web Self-Service: The Cornerstone of Multi-Channel Customer Experience Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259763335_77.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In today&#146;s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before.
   Published by: IntelliResponse]]></description>
		<pubDate>Wed, 14 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Winning in Today's Environment: Six Imperatives for the Chief Sales Officer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256068433_935.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download the Oracle CRM White Paper, &quot;Winning in Today's Environment: Six Imperatives for the Chief Sales Officer,&quot; to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 01 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Maximizing Customer Value with Oracle Business Intelligence Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255387161_148.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet.
   Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Dec 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Maximizing Operational Efficiency with Oracle Business Intelligence Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255386240_576.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet.
   Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Dec 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254511972_615.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 02 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM and Social Networking: Engaging the Social Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252961587_685.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
   Published by: Microsoft]]></description>
		<pubDate>Tue, 09 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252522268_159.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Do Extraordinary Things Everyday with Microsoft Dynamics CRM!]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252519625_652.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252516423_96.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Wealth Management Firms Choose CRM to Improve Productivity and Client Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1251250020_174.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
   Published by: Microsoft]]></description>
		<pubDate>Tue, 25 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Creating Enduring Customer Relationships]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244653009_715.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Let Customer Feedback Do the Driving]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241651698_334.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Thu, 31 May 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241652992_70.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth.  It includes best practices from several global companies including: Cablecom, Royal & Sun  Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Wed, 31 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Publisher Targets Most Profitable Subscribers with SPSS]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241446800_671.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers.  Read this case study for more.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Mon, 04 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Better Reporting, Better Results: Successful Strategies from the Field]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241448641_897.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Tue, 17 Mar 2009 11:00:00 EDT</pubDate> </item>  </channel> </rss>

