<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Customer Loyalty Research</title> 
	<link>http://www.bitpipe.com/rlist/term/Customer-Loyalty.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 30 Jun 2009 11:15:15 EDT</lastBuildDate>
	<pubDate>Tue, 30 Jun 2009 11:15:15 EDT</pubDate>  <item> <title><![CDATA[Must Read: New Issue of Intel Premier IT Magazine]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1246371603_89.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.
   Published by: Intel Corporation]]></description>
		<pubDate>Tue, 30 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer case studies using HP Business Availability Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1246026061_439.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 01 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1246024318_973.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Video White Paper:  Seven Tips for Profiting from Lean Times with CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244654620_95.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    During tough economic times customer relationship management is key to staying ahead of the game.  This video will discuss seven tips to leverage CRM during lean economic times.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How Do You Evaluate Which On-Demand CRM Solution is Right for You?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244653631_957.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of recession, provided there is a bona fide business need and the initiative can reliably be expected to create additional revenue or save money.
   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 08 Jan 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Creating Enduring Customer Relationships]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244653009_715.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Differentiate Your Company with Complete CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244644346_391.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244643299_63.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Selling in a recession is tough. And simply doing more of the same is not the way to survive, much less thrive, in a recession. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Info Support: Responding Faster to Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244562172_229.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization.  The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours.
   Published by: Dell and Microsoft]]></description>
		<pubDate>Tue, 09 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244248024_35.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
   Published by: SAP America Inc]]></description>
		<pubDate>Fri, 05 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244136222_965.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Midsized companies often feel challenged by their deep pocketed competitors.  However, being a midsized business actually makes you more agile in the market.  However, this agility is dependent on your ability to manage data, information, and develop processes.  This paper will outline how Oracle can help assist your data management solutions.
   Published by: Oracle Corporation]]></description>
		<pubDate>Mon, 05 Jan 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[One: Oracle News for Midsized Organizations Issue 5]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244137970_569.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.
   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 04 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1243979798_561.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
   Published by: JBoss, a Division of Red Hat]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[eBook: Leveraging CRM to increase sales effectiveness in a challenging economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1239311003_196.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Sales departments are under increased pressure during these difficult times, as
converting leads, moving sales along the pipeline and meeting sales quotas will
be challenging this year. What's more, many companies will be raising quotas for
their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights.
   Published by: Aplicor]]></description>
		<pubDate>Thu, 09 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle WebLogic Server - A Solid Foundation for SOA]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1242254964_35.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper shows how Oracle WebLogic Server supports the next generation of enterprise applications and services. Learn how to leverage the Java EE 5 advantage and dramatically speed development of SOA applications.
   Published by: Oracle Corporation]]></description>
		<pubDate>Tue, 04 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Customer Experience Management & Metrics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1242159774_483.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future.
   Published by: Wipro Technologies]]></description>
		<pubDate>Tue, 12 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Better Customer Insight, Better Bottom Line - Gaining Insight from Unified Information Access]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241827070_934.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts.
   Published by: Attivio, Inc.]]></description>
		<pubDate>Mon, 01 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Unified Information Intelligence: Gain Active Intelligence from Content and Data]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241830138_530.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores Unified Information Access technology and solutions and benefits for businesses and users. It offers solution examples: case studies meant to illustrate how UIA can be successfully applied. And it provides a Getting Started roadmap for organizations that wish to identify and implement a UIA solution.
   Published by: Attivio, Inc.]]></description>
		<pubDate>Fri, 08 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Keeping Up with the Buyers: The Impact of a Great First Impression]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241721117_98.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Past economic slowdowns have shown us that customers rein in their spending and write smaller checks if they are concerned about the business climate. This is why &quot;sales effectiveness&quot; is more important than ever. Read this whitepaper to understand the need for increasing sales effectiveness at the beginning of the sell cycle.
   Published by: ZoomInfo]]></description>
		<pubDate>Thu, 07 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM: Metrics that Effect the Bottom Line]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241547451_53.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented by most large corporations over the last decade that has failed to live up to its expectations. Any effort that costs this much and takes up this much of your time needs to be measured and evaluated.
   Published by: Actuate]]></description>
		<pubDate>Tue, 05 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Effective Strategies for Capturing the Voice of the Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241457145_55.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Thu, 12 Mar 2009 11:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Emperors Palace:  South African gaming resort takes the gamble out of marketing campaigns]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241440266_545.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Gaming is a fast-growing market in South Africa, due to the rapidly emerging
middle class. As entertainment spending is increasing, Emperors Palace wanted to enhance the impact of its marketing to make the company more competitive. Read how SPSS helped them achieve this.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Mon, 04 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CA Wily Customer Experience Manager]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1240924560_516.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service.  By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs.
   Published by: CA]]></description>
		<pubDate>Tue, 30 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Enhancing the Customer Experience with Loyalty Management - Strengthen the Brand and Improve Customer Retention]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1240869490_298.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance
the customer experience, increase customer retention, and foster development
of a community of people who serve as advocates for the business.
   Published by: SAP America Inc]]></description>
		<pubDate>Mon, 27 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Enhancing Interaction Center ROI in Turbulent Economic Times]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1240866810_668.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
   Published by: SAP America Inc]]></description>
		<pubDate>Mon, 27 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Delivering Superior Customer Value in Communications Firms - Enabling Optimal Offer Creation for Service Providers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1240863998_309.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    For communications companies - whether focused on telecommunications services
or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications
service providers (CSPs) are concentrating on improving offers of voice, content, and data services.
   Published by: SAP America Inc]]></description>
		<pubDate>Mon, 27 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[IT Briefing: Defy the Times &#45; Business Growth in a Weak Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1240443013_532.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this IT Briefing, you will walk through three scenarios that show you how, by connecting a process from end-to-end and using technology, you can gain significant business advantage.
   Published by: SAP BusinessObjects]]></description>
		<pubDate>Wed, 22 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1238696046_660.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments.
   Published by: Microsoft]]></description>
		<pubDate>Thu, 01 Mar 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Siebel Self Service CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1238625402_116.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Check out this demo to learn how Siebel Self Service 8.1.1 can help improve customer loyalty and profitability.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 01 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1237508592_342.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers.
   Published by: SAP America Inc]]></description>
		<pubDate>Thu, 01 Jan 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Start Specifically, Expand Progressively: An Evolutionary Approach to Improving Customer Acquisition and Loyalty]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1237508046_51.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this white paper we look at five key areas where manufacturing can gain major benefits from customer relationship management (CRM) tools in as little as three to four months.
   Published by: SAP America Inc]]></description>
		<pubDate>Thu, 19 Mar 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1235145317_965.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper briefly defines text analytics&#44; describes various approaches to text analytics&#44; and then focuses on the natural language processing techniques used by SPSS Inc.&#39;s text analytics solutions.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Fri, 20 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1192739736_672.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Fri, 20 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[6 Best Practices for Preventing Enterprise Data Loss]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1233787228_895.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
   Published by: RSA, The Security Division of EMC]]></description>
		<pubDate>Thu, 05 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[A New Mandate for IT]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201886636_611.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.
   Published by: SAP America Inc]]></description>
		<pubDate>Sun, 01 Apr 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[What Is Your Recession Sales Strategy&#63;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1232978669_503.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This study measures the effects of the recession on sales organizations and found that the mainstream response to the challenge of selling through a recession be generally off target.
   Published by: Oracle Corporation]]></description>
		<pubDate>Mon, 26 Jan 2009 24:00:00 EST</pubDate> </item>  </channel> </rss>

