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	<rss version="2.0"> <channel> <title>Bitpipe: Customer Loyalty Research</title> 
	<link>http://www.bitpipe.com/rlist/term/Customer-Loyalty.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Fri, 23 Oct 2009 11:55:22 EDT</lastBuildDate>
	<pubDate>Fri, 23 Oct 2009 11:55:22 EDT</pubDate>  <item> <title><![CDATA[How to Maximize Revenue by Sending Targeted Promotions to Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256312702_439.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Focusing on High-Tech Manufacturers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256311952_71.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256310077_209.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Case for Investing in Business Analytics Technology]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256307974_283.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Tune in to this webcast  &#150;  featuring insights from Dan Vesset, IDC's Vice President of Business Analytics &#150; and learn how business analytics drives customer retention.
   Published by: SAS Institute Inc.]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256257911_143.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
   Published by: Infor CRM]]></description>
		<pubDate>Thu, 22 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Cashing in on Customer Intelligence in the Financial Services Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256256716_967.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
   Published by: Infor CRM]]></description>
		<pubDate>Thu, 22 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256059855_158.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
   Published by: Vovici]]></description>
		<pubDate>Tue, 20 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer Experience IQ Report]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256058316_845.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
   Published by: Vovici]]></description>
		<pubDate>Tue, 20 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[7 Habits of Highly Successful Surveys]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256057816_935.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
   Published by: Vovici]]></description>
		<pubDate>Tue, 20 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Virtual Seminar Session: The Case for Investing in Business Analytics Technology]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256051426_721.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast -- featuring insights from Dan Vesset, IDC&#146;s Vice President of Business Analytics &#150; delves into why so many organizations are turning to query and reporting, advanced analytics, and data warehousing technology and services to automate and support decision-making processes.
   Published by: SAS Institute Inc.]]></description>
		<pubDate>Thu, 22 Oct 2009 10:30:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255986716_262.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Mon, 19 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255552760_128.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.
   Published by: TAKE Supply Chain]]></description>
		<pubDate>Wed, 14 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Embrace CRM and Make it Succeed in Your Organization]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255370799_55.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
   Published by: SYSPRO]]></description>
		<pubDate>Mon, 12 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Pocket E-Guide: Data Breach Dangers -- Learn to How to Protect Data and Lower Security Spending]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255020575_999.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Information security is important, but justifying increased security spending isn't. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches.
   Published by: IBM]]></description>
		<pubDate>Thu, 08 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254511972_615.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 02 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253736667_289.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
   Published by: RSA, The Security Division of EMC]]></description>
		<pubDate>Tue, 08 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Enhance Customer Loyalty through Higher Responsiveness]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253284236_429.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 01 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM Strategy Guide: Leveraging your customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253027954_777.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.
   Published by: Sun Microsystems, Inc.]]></description>
		<pubDate>Tue, 15 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer Relationship Management: The Winning Strategy in a Challenging Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252963712_237.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 08 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252964958_153.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization&#146;s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
   Published by: Microsoft]]></description>
		<pubDate>Mon, 14 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM and Social Networking: Engaging the Social Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252961587_685.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
   Published by: Microsoft]]></description>
		<pubDate>Tue, 09 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252622139_383.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
   Published by: Five9]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The BI Survey 8: The World's Largest Independent BI Survey]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252613569_441.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Now in its eighth year of publication, The BI Survey by Nigel Pendse is an annual report based on the world's largest independent survey of Business Intelligence and Performance Management users.
   Published by: Board International]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Increasing Customer Experience via Rich Information Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252535458_97.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
   Published by: Actuate]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252609691_604.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics&trade; CRM 4.0.
   Published by: Microsoft]]></description>
		<pubDate>Mon, 14 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252607173_578.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics&trade; CRM Online.
   Published by: Microsoft]]></description>
		<pubDate>Tue, 15 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252544647_944.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[E-Book: Taking Action on Analytics &#45; Using Data for Customer Loyalty and Retention]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252532143_598.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Case Study: Aligning Network Security with Business Goals]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252086857_887.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy.
   Published by: CDW Corporation]]></description>
		<pubDate>Fri, 06 Mar 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250803514_534.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast focuses on results from compelling research that is focused on multi-channel customer management. This research will help marketers better manage the multi-channel customer experience and develop future strategies.
   Published by: SAS Institute Inc.]]></description>
		<pubDate>Thu, 20 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tips from the Trade &#150; Competing on Web Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1250802695_575.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In these troubling economic times, the online channel has been one of the more successful areas of business, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics.
   Published by: SAS Institute Inc.]]></description>
		<pubDate>Thu, 20 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Sales Order Management Solutions: Perfect Order Fulfillment for Wholesale Distributors]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1249672326_232.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In today's wholesale distribution business climate, order management is crucial to corporate success. Read how the right software support can introduce superior end-to-end order management performance into your organization to make the critical difference.
   Published by: SAP America Inc]]></description>
		<pubDate>Fri, 07 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Reading the Signals: Process Manufacturers and Customer Demand]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1249671105_474.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Are you on a path to demand-driven manufacturing? This white paper explores how respondents to an Economist Intelligence Unit survey are pursuing demand-driven agendas - linking them with efforts to boost operational efficiency and sustain growth.
   Published by: SAP America Inc]]></description>
		<pubDate>Fri, 07 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor CRM Epiphany For Consumer Products]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248798509_785.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 01 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor Permission-based Marketing Campaigns]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248297328_485.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor CRM Interaction Advisor]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248295911_83.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248293625_196.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Innovative Marketing Strategies for Individual and Personal Lines Insurers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248294467_263.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Making Interactions More Intelligent Across All Channels in the Retail Finance Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248295344_765.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Increase Your Returns Using Event-Based Marketing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248292830_605.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer case studies using HP Business Availability Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1246026061_439.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 01 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1246024318_973.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Video White Paper:  Seven Tips for Profiting from Lean Times with CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244654620_95.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How Do You Evaluate Which On-Demand CRM Solution is Right for You?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244653631_957.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The three main drivers of SaaS adoption&#151;low initial cost of ownership, speed of deployment, and low internal IT resource profile&#151;make SaaS solutions attractive at any time, but even more so in times of recession, provided there is a bona fide business need and the initiative can reliably be expected to create additional revenue or save money.
   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 08 Jan 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Creating Enduring Customer Relationships]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244653009_715.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Differentiate Your Company with Complete CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244644346_391.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244643299_63.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Selling in a recession is tough. And simply doing more of the same is not the way to survive, much less thrive, in a recession. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244248024_35.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
   Published by: SAP America Inc]]></description>
		<pubDate>Fri, 05 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244136222_965.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Midsized companies often feel challenged by their deep pocketed competitors.  However, being a midsized business actually makes you more agile in the market.  However, this agility is dependent on your ability to manage data, information, and develop processes.  This paper will outline how Oracle can help assist your data management solutions.
   Published by: Oracle Corporation]]></description>
		<pubDate>Mon, 05 Jan 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[ONE Oracle News for Midsize Organizations - Issue 05]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244137970_569.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.
   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 04 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1243979798_561.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
   Published by: JBoss, a Division of Red Hat]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Effective Strategies for Capturing the Voice of the Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241457145_55.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Thu, 12 Mar 2009 11:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Achieving Service Excellence Across The Enterprise - Leveraging Cross-Enterprise Workflow to Organize Around the Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1240355859_113.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
   Published by: Numara Software]]></description>
		<pubDate>Sun, 01 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1235145317_965.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper briefly defines text analytics&#44; describes various approaches to text analytics&#44; and then focuses on the natural language processing techniques used by SPSS Inc.&#39;s text analytics solutions.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Fri, 20 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1192739736_672.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Fri, 20 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[6 Best Practices for Preventing Enterprise Data Loss]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1233787228_895.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
   Published by: RSA, The Security Division of EMC]]></description>
		<pubDate>Thu, 05 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[A New Mandate for IT]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201886636_611.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.
   Published by: SAP America Inc]]></description>
		<pubDate>Sun, 01 Apr 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[What is Your Recession Sales Strategy?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1232978669_503.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This study measures the effects of the recession on sales organizations and found that the mainstream response to the challenge of selling through a recession be generally off target.
   Published by: Oracle Corporation]]></description>
		<pubDate>Mon, 26 Jan 2009 24:00:00 EST</pubDate> </item>  </channel> </rss>

