<?xml version="1.0" encoding="UTF-8" ?>










	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts Customer Loyalty Research</title> 
	<link>http://www.bitpipe.com/tlist/Customer-Loyalty.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 11 Jun 2013 10:45:13 EDT</lastBuildDate>
	<pubDate>Tue, 11 Jun 2013 10:45:13 EDT</pubDate>  <item> <title><![CDATA[Transform Consumer Relationships]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1370011793_352.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this white paper, explore how to understand consumer behavior and predict future actions through the right analytical strategies and tools. Discover how to leverage multi-channel communication with customers to improve customer experience, drive loyalty, and improve revenue. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Thu, 31 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Rethinking WCM to Engage and Retain Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1369242699_561.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this resource to find out the key to managing customer experience. It's more than simply optimizing web content management (WCM) to make things interactive. Find out the secret to effective customer experience management by reading this resource now. Published by: Limelight Networks&#44; Inc.]]></description>
		<pubDate>Wed, 29 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Rethinking WCM to Engage and Retain Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1369338600_232.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this white paper to learn more about how businesses are altering their web content management (WCM) strategy. Companies are working to manage the customer experience with a more interactive approach. The connection between WCM and customer experience management (CEM) makes it easy for customers to find what they need. Published by: SearchSoftwareQuality.com]]></description>
		<pubDate>Fri, 24 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Video case study: Neiman Marcus empowers workforce with e-learning]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1369095707_385.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this video case study, learn how the right e-learning strategy allowed luxury merchandise company Neiman Marcus to equip its workforce with the training and tools it needed to drive greater productivity, better customer support, and more. Published by: Cornerstone OnDemand]]></description>
		<pubDate>Wed, 22 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Staying connected: Don't let faulty mobile applications lose customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1368804479_416.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. Published by: SearchCRM]]></description>
		<pubDate>Mon, 20 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Making Sense of Unified Communications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1368025533_299.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This quick resource explains what unified communications (UC) is – hint, it's not one solution but rather a set of tools – and the real benefits you can enjoy after a successful implementation. Published by: Channel Transformation Alliance]]></description>
		<pubDate>Thu, 16 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Permissions and Preferences: Let's Rethink This]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367439956_717.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns. Published by: Message Systems]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Strategic insights for your social CRM strategy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367516053_590.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies. Published by: Infor]]></description>
		<pubDate>Wed, 08 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Send Zillions of Emails a Day]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367439956_355.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Many organizations send out millions of emails each day, but unless you manage your email efforts correctly, you might be draining resources and frustrating your customer base. This white paper counts down four tips to help you get it right. Published by: Message Systems]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Five Success Factors for CMS/Digital Marketing Success: the It Management Perspective]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367485481_914.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This resource counts down five IT-specific tips that will help you ensure your content management system (CMS) project is a success, allowing your organization to deliver a high-quality, dependable, and consistent user experience. Published by: SiteCore]]></description>
		<pubDate>Sat, 31 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Top Six Strategies for CMS/Digital Marketing Success: The Developers Perspective]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367485481_906.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This resource counts down six strategic guidelines that will help you plan a dependable and developer-friendly content management system (CMS) project and deliver a consistent, high-quality user experience. Published by: SiteCore]]></description>
		<pubDate>Sat, 31 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367485481_725.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This resource examines the crucial role that content management systems (CMSs) play in delivering a personalized customer experience, and outlines key factors that your organization should consider in order to make the CMS selection process a success. Published by: SiteCore]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CMS selection drives customer experience: A guide for marketers &amp; developers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367485481_153.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools. Published by: SiteCore]]></description>
		<pubDate>Thu, 02 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor Epiphany Social Commerce Solutions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_8.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper introduces a software suite that can help you gain deeper customer insights from social media data, resulting in more successful marketing campaigns and customer relationships.  Learn how this technology can help you achieve five main components of a successful CRM initiative. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM and Social Media]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_680.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Infor Epiphany Brochure]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_727.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base.  Read on to learn about the specific benefits this technology offers businesses across all sectors. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Bridging Channels Strengthens Customer Relationships]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_395.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Advancing Your Digital Marketing Strategy with Webtrends Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365767506_850.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In the age of social media, web analytics can help you harness data from a variety of channels to construct and implement an effective, integrated marketing strategy. Check out this helpful white paper to learn how you can advance your digital marketing strategy, grow brand loyalty and build revenue through the use of analytics. Published by: WebTrends]]></description>
		<pubDate>Thu, 18 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Online Testing for Site Optimization: 101]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365503111_194.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Web site optimization can drastically help your business increase conversion rates and bring in revenue, but it is not a simple process. Turn to this informative white paper to learn about the different types and strengths of online testing for site optimization, and determine which process is most effective for your organization. Published by: WebTrends]]></description>
		<pubDate>Tue, 16 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Ensuring Success with On-site Testing and Targeting]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365503111_640.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Your company's website is one of your most valuable assets, so it needs to be as effective, informative, and engaging as possible in order to provide the best customer experience. Turn to this white paper to learn the challenges behind optimizing your site and learn how you can avoid the pitfalls while implementing the most effective processes. Published by: WebTrends]]></description>
		<pubDate>Tue, 16 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Taking Control with Marketing Optimization]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365503111_504.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Customers today are asking for an engaging, personalized web experience that pulls them in, and your business needs to deliver. Access this white paper to discover the business case for creating personalized web experiences, and discover how marketers are listening to consumers in order to optimize digital marketing strategies. Published by: WebTrends]]></description>
		<pubDate>Fri, 12 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Nine Real-World Results from Testing and Targeting]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365503111_174.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In today's wired world, you must make sure your website is optimized for optimal ROI and sales.  Check out this white paper to learn about the business case of web site optimization, and learn from nine brief success stories of businesses across all sectors. Published by: WebTrends]]></description>
		<pubDate>Fri, 12 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365518783_588.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative.  Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program. Published by: IBM]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Case Study: Cincinnati Zoo and Botanical Garden]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365018578_275.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This case study details how the Cincinnati Zoo utilized business analytics to gain deeper insight into visitor behaviors and habits – allowing it to transform customer experience while also reducing its reliance on subsidies. Published by: IBM]]></description>
		<pubDate>Sat, 31 Mar 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Case for Big Data and Analytics in Retail: Unlocking Hidden Opportunities]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364495369_646.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[More and more information hidden in big data lies beyond a retailer's information management assets- residing in social data, customer data, market data and supplier data. Access this exclusive resource to discover how to tap into these valuable insights. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 10 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Winning the Customer Service Battle... In the Cloud]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364572279_885.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business. Published by: Siemens Enterprise Communications]]></description>
		<pubDate>Thu, 04 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Video: Evolving to Social Intelligence]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364483842_108.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Tue, 02 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Creating Brand Advocates – Connected intelligence &amp; Brand Advocates]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364476833_290.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 01 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Grow Your Business With Existing Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364400827_965.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief by Pamela Slim, award-winning author, shows you how to establish strong customer relationships and then nurture them for the long haul. Published by: Citrix Online Go To Meeting]]></description>
		<pubDate>Mon, 01 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Yapmo Loop + Video Case Study: Hyatt]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364220155_192.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[With over 85,000 employees, Hyatt Hotels Corporation has a large network and a reputation to uphold with best in class customer service. View this resource to learn more about how the Hyatt ensures that the highest of standards are being met at all of their organizations by defining processes and procedures. Published by: Yapmo]]></description>
		<pubDate>Fri, 29 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[SM Marketing case study]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363793702_380.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This case study details how one organization, by implementing the right high-performance analytics and data visualization platform, was able to gain deep insight into customer data – allowing them to boost merchandizing, improve store operations, promote customer loyalty, and more. Published by: SAS Institute Inc.]]></description>
		<pubDate>Wed, 27 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Business 2020: Engaging with the Technology Enabled Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363876185_655.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers.  Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM). Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Mon, 25 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Aberdeen Analyst Insight - Social Media &amp; Customer Service: From Listening to Engagement]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363378310_187.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM. Published by: SAP America, Inc.]]></description>
		<pubDate>Wed, 31 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Aberdeen Analyst Insight - Social Media &amp; Customer Service: From Listening to Engagement]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363378310_893.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM. Published by: SAP America, Inc.]]></description>
		<pubDate>Wed, 31 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[When Words Won’t Do, Show Your Story: 7 Tips from Leading Companies For Online Video Marketing.]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362775316_870.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper illustrates the importance of video to drive audience engagement and interaction.  Learn best practices, key tips, and essential elements of online video marketing. Published by: Limelight Networks&#44; Inc.]]></description>
		<pubDate>Thu, 28 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Using Social Media to Win Over Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363032826_205.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. Published by: SearchCRM]]></description>
		<pubDate>Tue, 12 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Gartner Customer Strategies &amp; Technologies Summit 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361964627_433.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this valuable resource, learn about how the Gartner Customer Strategies &amp; Technologies Summit can help IT and business leaders gain the insight they need to effectively overcome customer relationship and business management challenges to drive success – read on to learn more now. Published by: Gartner]]></description>
		<pubDate>Thu, 07 Mar 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Technology industry at the cross-roads: Transforming quote-to-cash operations]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362571268_604.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process. Published by: ComputerWeekly.com]]></description>
		<pubDate>Wed, 06 Mar 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362058533_430.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle. Published by: Kofax, Inc.]]></description>
		<pubDate>Tue, 05 Mar 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[HP Social CRM Services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361885831_961.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[As today's consumers have quickly become more powerful and influential, they have also become more demanding than ever- expecting a personalized experience. Access this brief video to discover a social enterprise service program that listens, manages, and engages with your customers- and their influencers – across the internet and social networks. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 27 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[What Are Your Devices Telling YOU? How to Leverage Your Intelligent Systems to Improve Customer Service and Increase Sales]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360614739_557.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper demonstrates why many organizations are turning to intelligent systems and embedded devices to help strengthen the relationships with their customers. Read now to find out how embedded systems can help you better serve your customers, attract new clients and increase revenue. Published by: Microsoft]]></description>
		<pubDate>Thu, 21 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Achieving customer loyalty with customer analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360182761_723.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper explores how you can build strong customer relationships in this age of social media and maintain loyal customers who will not only provide you with their valuable business, but also share their enthusiasm online with their peers. Published by: IBM]]></description>
		<pubDate>Wed, 31 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Case for Big Data and Analytics in Retail: Unlocking Hidden Opportunities]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358252055_396.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[More and more information hidden in big data lies beyond a retailer's information management assets- residing in social data, customer data, market data and supplier data. Access this exclusive resource to discover how to tap into these valuable insights. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Sun, 30 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Video: Evolving to Social Intelligence]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358252055_720.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Thu, 27 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Drive social intelligence to engage with customers in ways that were previously impossible.]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358252055_60.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[It's now possible to leverage social intelligence by combining insight from your customers' social media behavior with the classic customer intelligence from conventional marketing and CRM. Access this helpful resource to start on the path to gain the full potential of social intelligence. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Mon, 21 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Create a Referral Program to Grow Your IT Business]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355933592_372.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This indispensable guide explores the benefits of referral marketing and offers advice on expanding and managing your referral program. Published by: ConnectWise]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Discover Your Inner Leader]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355933592_782.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Uncover details about the top five leadership qualities you should be using to lead, motivate, and inspire both employees and customers to attain and maintain a successful business. Published by: ConnectWise]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Five Services to Grow Your Business in 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355933592_80.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services. Published by: ConnectWise]]></description>
		<pubDate>Fri, 21 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Oracle Customer Experience: The Communication Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_104.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 20 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Why Deliver Customer Service through the Cloud?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806861_295.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 20 Dec 2012 24:00:00 EST</pubDate> </item>  </channel> </rss>

