Most Popular White Papers and Webcasts Customer Interaction Services Research http://www.bitpipe.com/tlist/Customer-Interaction-Services.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Wed, 08 Feb 2012 15:25:11 EST Wed, 08 Feb 2012 15:25:11 EST <![CDATA[Gartner predictions around Social CRM]]> Wed, 08 Feb 2012 24:00:00 EST <![CDATA[Use effective call centers to build customer loyalty]]> Wed, 08 Feb 2012 24:00:00 EST <![CDATA[Tread carefully with social media-based customer loyalty programs]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Gartner: Social, mobile and analytics to push CRM through 2015]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers]]> Sat, 30 Jul 2011 24:00:00 EDT <![CDATA[The Effectiveness of Live Chat: A Research Study]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Protect Your Customer Base by Ensuring the Best Customer Experience]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[How to retain customer loyalty in the competitive retail market]]> Mon, 16 Jan 2012 24:00:00 EST <![CDATA[Building a Strong Customer Experience]]> Thu, 05 Jan 2012 24:00:00 EST <![CDATA[Unlock the Value of Social Media Data]]> Wed, 04 Jan 2012 24:00:00 EST <![CDATA[Communication & collaboration in the Enterprise 2.0 world]]> Thu, 29 Dec 2011 24:00:00 EST <![CDATA[Gain competitive advantage by using Customer Experience Management Solutions to extend brand value]]> Thu, 22 Dec 2011 24:00:00 EST <![CDATA[How to Enhance Customer Interactions]]> Mon, 19 Dec 2011 24:00:00 EST <![CDATA[Leverage WFM for exceptional customer experiences]]> Fri, 16 Dec 2011 24:00:00 EST <![CDATA[Navigating the path to satisfying online customer experience]]> Wed, 23 Nov 2011 24:00:00 EST <![CDATA[Executive Brief Smarter Commerce is redefining value chain visibility]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[Assessment Customer Value Strategy Accelerator]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[Assessment Cross-Channel Experience Assessment]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[A realist's guide to building bottom line revenue and customer loyalty with social CRM]]> Mon, 17 Oct 2011 24:00:00 EDT <![CDATA[The Business Benefits of Cloud-Based Integration-Ready Modules]]> Wed, 12 Oct 2011 24:00:00 EDT <![CDATA[Operationalizing Online Customer Experience]]> Wed, 28 Sep 2011 24:00:00 EDT <![CDATA[Create an Online Customer Feedback Loop with Your Call Center]]> Fri, 01 Apr 2011 24:00:00 EDT <![CDATA[Stop losing revenue from poor online customer experiences]]> Mon, 01 Aug 2011 24:00:00 EDT <![CDATA[Are your online customers struggling?  Learn how to increase satisfaction and drive revenues]]> Tue, 27 Sep 2011 24:00:00 EDT <![CDATA[The Social CRM Playbook]]> Wed, 31 Aug 2011 24:00:00 EDT <![CDATA[Metrics for Social Customer Service]]> Mon, 25 Jul 2011 24:00:00 EDT <![CDATA[The Customer Experience Edge]]> Mon, 25 Jul 2011 24:00:00 EDT <![CDATA[Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction]]> Tue, 26 Apr 2011 03:30:00 EDT <![CDATA[The Total Economic Impact Of Click to Call And Click to Chat]]> Mon, 25 Apr 2011 24:00:00 EDT <![CDATA[How to Win Online: Advanced Personalization in E-Commerce]]> Mon, 25 Apr 2011 12:00:00 EDT