Bitpipe: Customer Data Management Research

Must Read: New Issue of Intel Premier IT Magazine

Tue, 30 Jun 2009 24:00:00 EDT

A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now. Published by: Intel Corporation

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction

Thu, 01 May 2008 24:00:00 EDT

This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. Published by: Hewlett-Packard Company

The Great Debate: Buy Versus Build - Oracle's Pre-Built Analytic Applications Versus Building a Custom Warehouse

Tue, 23 Jun 2009 24:00:00 EDT

This whitepaper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or Similar Systems. Published by: Oracle Corporation

Considering CRM solutions? First understand CRM best practices

Thu, 01 Nov 2007 24:00:00 EDT

The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle. Published by: Sage SalesLogix

On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications

Wed, 10 Jun 2009 24:00:00 EDT

To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches. Published by: Cicero Inc.

The Business Case for Desktop Integration: A practical solution with rapid ROI

Wed, 10 Jun 2009 24:00:00 EDT

This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results. Published by: Cicero Inc.

Self-Service That Really Serves

Wed, 10 Jun 2009 24:00:00 EDT

To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. Published by: Oracle Corporation

Overall Approach To Data Quality ROI

Tue, 02 Jun 2009 24:00:00 EDT

Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative. Published by: SAP America Inc

Developing A Universal Approach To Cleansing Customer And Product Data

Tue, 02 Jun 2009 24:00:00 EDT

Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. Published by: SAP America Inc

eGuide: The Midmarket CIO's Guide to the Evolving CRM Landscape

Mon, 09 Feb 2009 24:00:00 EST

Read this SearchCIO-Midmarket e-guide to better understand the evolving CRM market, and learn what key questions to ask when determining what CRM solution is the best fit for your company. Published by: Aplicor

E-Guide: A Guide to Comprehensive Business Intelligence and Data Quality

Thu, 28 May 2009 24:00:00 EDT

The importance of data quality initiatives has become abundantly clear to many of today's organizations. In this expert E-Guide, you will gain insight into the essential role data quality now plays in an organizational data strategy. Published by: Pitney Bowes Business Insight

Customer Experience Management & Metrics

Tue, 12 May 2009 24:00:00 EDT

This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future. Published by: Wipro Technologies

Better Customer Insight, Better Bottom Line - Gaining Insight from Unified Information Access

Mon, 01 Dec 2008 24:00:00 EST

In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. Published by: Attivio, Inc.

Unified Information Intelligence: Gain Active Intelligence from Content and Data

Fri, 08 May 2009 24:00:00 EDT

This paper explores Unified Information Access technology and solutions and benefits for businesses and users. It offers solution examples: case studies meant to illustrate how UIA can be successfully applied. And it provides a Getting Started roadmap for organizations that wish to identify and implement a UIA solution. Published by: Attivio, Inc.

The Business Case for WEO (Web Experience Optimization)

Sun, 01 Mar 2009 24:00:00 EST

This independent report from Yphise research highlights the business case for WEO (Web Experience Optimization), examining key benefits and comparing leading WEO solutions. Published by: FatWire Corp.

Engage Me! Web Experience Management as the New Business Imperative

Tue, 01 Jul 2008 24:00:00 EDT

In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM. Published by: FatWire Corp.

Learn how to Enhance your Online Customer Relationships

Tue, 05 May 2009 24:00:00 EDT

To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention. Published by: Actuate

Let Customer Feedback Do the Driving

Thu, 31 May 2007 24:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Published by: SPSS Inc. Worldwide Headquarters

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

Wed, 31 Dec 2008 24:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Published by: SPSS Inc. Worldwide Headquarters

The Customer-Driven Innovation Series: The Predictive Enterprise

Sat, 01 Dec 2007 24:00:00 EST

Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work. Published by: SPSS Inc. Worldwide Headquarters

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models

Thu, 05 Mar 2009 11:00:00 EST

Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Published by: SPSS Inc. Worldwide Headquarters

10 Ways Predictive Analytics Can Help You

Thu, 05 Feb 2009 02:00:00 EST

Predictive analytics is a powerful tool that helps organizations solve key challenges by using business knowledge to drive efficiencies and strengthen their competitive advantage. Learn how to become a Predictive Enterprise - watch the webcast today! Published by: SPSS Inc. Worldwide Headquarters

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses

Thu, 12 Feb 2009 11:00:00 EST

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Coinstar Selects the Most Profitable Machine Locations

Mon, 04 May 2009 24:00:00 EDT

Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details. Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

Haworth, Inc. - Office furniture maker improves customer satisfaction through in-depth analysis of customer attitudes and preferences

Mon, 04 May 2009 24:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. Published by: SPSS Inc. Worldwide Headquarters

Miami Herald Publishing Company: Leading newspaper targets most profitable subscribers with PASW Statistics

Mon, 04 May 2009 24:00:00 EDT

To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more. Published by: SPSS Inc. Worldwide Headquarters

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Published by: SPSS Inc. Worldwide Headquarters

Globo.com customer story

Mon, 04 May 2009 24:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. Published by: SPSS Inc. Worldwide Headquarters

10 Ways Predictive Analytics Can Really Help You

Fri, 01 May 2009 24:00:00 EDT

This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector. Published by: SPSS Inc. Worldwide Headquarters

Better Reporting, Better Results: Successful Strategies from the Field

Tue, 17 Mar 2009 11:00:00 EDT

Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. Published by: SPSS Inc. Worldwide Headquarters

CA Wily Customer Experience Manager

Tue, 30 Dec 2008 24:00:00 EST

Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. Published by: CA

Avoiding Data Quality Failure: Identifying Data Quality Pitfalls Before They Happen

Mon, 27 Apr 2009 24:00:00 EDT

View this webcast and get expert advice for creating successful data quality management programs. Published by: Pitney Bowes Business Insight

Enhancing the Customer Experience with Loyalty Management - Strengthen the Brand and Improve Customer Retention

Mon, 27 Apr 2009 24:00:00 EDT

By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. Published by: SAP America Inc

What does Data Quality have to do with IT? Moving from Techno-Speak to Business Value

Mon, 27 Apr 2009 24:00:00 EDT

Listen to this podcast and learn to increase revenue, improve profitability, enhance operational efficiency and get a more accurate view of your customers. Published by: Pitney Bowes Business Insight

IT Briefing: Defy the Times - Business Growth in a Weak Economy

Wed, 22 Apr 2009 24:00:00 EDT

In this IT Briefing, you will walk through three scenarios that show you how, by connecting a process from end-to-end and using technology, you can gain significant business advantage. Published by: SAP BusinessObjects

CRM Suite Software Product Directory 2009 Edition

Mon, 13 Apr 2009 24:00:00 EDT

Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use. Published by: SearchCRM

Defy the Times: Business Growth in a Weak Economy

Mon, 09 Mar 2009 24:00:00 EDT

Listen to our Podcast to discover how you can become a faster, leaner, more agile business, by using business intelligence (BI) focused on 3 core strategies. Published by: SAP BusinessObjects

eGuide: Customer data integration implementation: How to be a CDI success story

Tue, 07 Apr 2009 24:00:00 EDT

Read this E-Guide and explore a variety of suitable real-time data integration methods as well as relevant benefits and drawbacks. Learn how your organization can improve efficiency and obtain a competitive advantage with CDI. Published by: Acxiom Corporation

Identify & Match: Gain a better view of your customer

Tue, 14 Apr 2009 08:00:00 EDT

This Webcast discusses how identity resolution can help you maintain high-quality data, attain a single view of your customer, comply with federal regulations and subsequently, increase revenues. Published by: Informatica

Leaning IT: Applying the Principle of "Pull" to Scale Agile Teams

Fri, 03 Apr 2009 24:00:00 EDT

Is your organization ready for this Agile "means to an end" or is Agile adoption inadvertently creating a classic "fix that fails?" Can Agile truly work at the Program level? This white paper is based on actual experiences of professionals who helped steer many of the largest Agile implementations done over the last five years. Published by: Rally Software Development Corp.

Oracle CRM On Demand Integration to Siebel CRM

Wed, 01 Apr 2009 24:00:00 EDT

Check out this short demo to learn how integrating customer relationship management (CRM) solutions can enhance your company's customer interaction and service across multiple company divisions. Published by: Oracle Corporation

Defy the Times: Business Growth in a Weak Economy

Tue, 24 Mar 2009 24:00:00 EDT

View this Webcast and complimentary Podcast to discover how you can become a faster, leaner, more agile business, by using business intelligence (BI) focused on 3 core strategies. Published by: SAP BusinessObjects

SAP CRM

Fri, 20 Mar 2009 24:00:00 EDT

Taking their cue from a cognitive experiment involving two teams tossing a ball and an unnoticed gorilla, SAP makes the point in this webcast that an organization's sales team shouldn't miss the obvious with SAP's power CRM. Published by: SAP America Inc

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style

Mon, 09 Mar 2009 24:00:00 EDT

In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations. Published by: Aplicor

Data, Disconnected: Taking the Necessary Steps to Build Greater Accuracy into the Customer Management Processes

Mon, 09 Mar 2009 24:00:00 EDT

This white paper for the communications sector examines how inaccurate data can impact customer relationships, and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment. Published by: Pitney Bowes Business Insight

Full Spectrum Customer Data Integration (CDI) Solutions

Mon, 09 Mar 2009 24:00:00 EDT

Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program. Published by: Pitney Bowes Business Insight

Managing Your Data Assets

Mon, 09 Mar 2009 24:00:00 EDT

Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information! Published by: Pitney Bowes Business Insight

Improving the quality of customer data: A Mentor Graphics Case Study

Mon, 09 Mar 2009 24:00:00 EDT

Mentor Graphics needed a way to improve the quality of its customer data and efficiently utilize this information to better target leads. This case study details how Group 1 developed a customer data solution that provided flexibility and control in determining how to link or merge duplicate customer records. Published by: Pitney Bowes Business Insight

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast

Tue, 03 Mar 2009 24:00:00 EST

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Published by: Cast Iron Systems

THE NEW STRATEGIC PARTNERSHIP - Joining Capabilities to Cut Risk and Grow Customer Satisfaction

Fri, 27 Feb 2009 24:00:00 EST

This paper explains how corporations are seeking a new, outcome-oriented architecture to support their technology needs, and they are undergoing a transition towards relying on customer satisfaction as the chief metric of success. This shift in corporate outlook offers a blueprint to BPO service providers for creating a responsive service model. Published by: Wipro Technologies

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs

Fri, 20 Feb 2009 24:00:00 EST

This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Published by: Pivotal CRM, a CDC Software solution

Payment Card Industry Data Security Standard (PCI DSS) Compliance in the UNIX/Linux Datacenter

Mon, 16 Feb 2009 24:00:00 EST

Read this whitepaper to discover a solution that enables IT organizations to create a secure access control infrastructure through granular authorization and "delegation" of the UNIX/Linux root or super user password to users based on their role and duties in the organization. Published by: Symark International, Inc.

Security Solutions for UNIX/Linux Audits

Mon, 16 Feb 2009 24:00:00 EST

Check out this whitepaper to learn the security issues of UNIX and Linux systems and how to meet audit requirements. Published by: Symark International, Inc.

How Controlling Access to Privileged Accounts Can Keep Insider Threat from Hurting Your Bottom Line

Mon, 16 Feb 2009 24:00:00 EST

Access control is needed. Read this paper to identify a line of identity and access solutions that address these problems inside the perimeter and ultimately, your enterprises bottom line and reputation. Published by: Symark International, Inc.

6 Best Practices for Preventing Enterprise Data Loss

Thu, 05 Feb 2009 24:00:00 EST

Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements. Published by: RSA, The Security Division of EMC

Presentation Transcript: Computing Cost Savings from User Provisioning

Wed, 04 Feb 2009 24:00:00 EST

Check out this comprehensive presentation to learn how deploying user provisioning technology can add up to big cost savings and ROI. Published by: Oracle Corporation

Security For Online Banking That Users Want and Will Pay For

Tue, 03 Feb 2009 24:00:00 EST

Read this paper to learn how security threats affect online banking customers, their current security levels and their interest in adopting more security measures. It discusses findings of a study conducted by Harris Interactive that examines how customers perceive the value of PhoneFactor, a unique phone-based authentication solution. Published by: PhoneFactor, Inc.

Tokenless Two-Factor Authentication: It Finally Adds Up

Tue, 03 Feb 2009 24:00:00 EST

This paper discusses the technical architecture of PhoneFactor, along with related security and deployment considerations. It also includes an overview of other currently available two-factor authentication solutions. Published by: PhoneFactor, Inc.

Case Study: Reducing Backup Time and Administration Six-fold

Fri, 30 Jan 2009 24:00:00 EST

The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require. Published by: Quantum Corporation

HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration

Thu, 29 Jan 2009 24:00:00 EST

Read this case study to discover how by selecting GoldenGate, HSN opted for a phased migration approach using a live parallel configuration that enabled full synchronization of the old and new systems, zero-downtime, and minimized business risk. Published by: GoldenGate Software, Inc.

Foundations of a Seamless Customer Experience in Retail

Tue, 13 Jan 2009 24:00:00 EST

This paper focuses on the key retail elements involved in interactions between the customer and the retailer and also focuses on customer needs and the technical foundations that are required to achieve a seamless customer experience. Published by: Wipro Technologies

Pella Discusses My Oracle Support

Fri, 09 Jan 2009 24:00:00 EST

In this videocast Jim Thomas, Director of IT Operations for Pella Corporation, explains how My Oracle Support has helped them push boundaries and take Pella from a prefix support to a predictive health-check environment. Published by: Oracle Corporation

Getting Started with Master Data Management

Wed, 24 Dec 2008 24:00:00 EST

This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management. Published by: DataFlux Corporation

EMC Elevates IT Efficiency to New Heights with Advanced Customer Services

Thu, 11 Dec 2008 24:00:00 EST

Read how Oracle's Advanced Customer Services has helped EMC integrate their numerous acquisitions and ensure that the technology decisions are based on strategic goals. Published by: Oracle Corporation

REI: Workforce Optimization and Management

Fri, 05 Dec 2008 24:00:00 EST

REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization. Published by: Infor

How Oracle Addresses Technology Business Challenges for Midsize Companies

Mon, 01 Dec 2008 24:00:00 EST

Join Nick Kritikos, Sr. Director Technology Channels Marketing at Oracle, as he discusses key technology business challenges facing Midsize companies in the environments they face today. Published by: Oracle Corporation

Achieving Profitable Growth through Exceptional Customer Experience

Fri, 07 Nov 2008 24:00:00 EST

In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. Published by: CA

Surviving and Thriving in the Customer-Driven Age

Fri, 19 Sep 2008 24:00:00 EDT

The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Published by: Oracle Corporation

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

Wed, 17 Sep 2008 24:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Published by: SAP America Inc