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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts Customer Data Management Research</title> 
	<link>http://www.bitpipe.com/tlist/Customer-Data-Management.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 08 May 2013 16:05:11 EDT</lastBuildDate>
	<pubDate>Wed, 08 May 2013 16:05:11 EDT</pubDate>  <item> <title><![CDATA[Permissions and Preferences: Let's Rethink This]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367439956_717.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns. Published by: Message Systems]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367360086_506.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels. Published by: IBM]]></description>
		<pubDate>Tue, 21 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tommy Bahama Improves Messaging with Infor Epiphany]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_330.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief case study illustrates how Tommy Bahama, a men's and women's lifestyle retailer, developed a better understanding of customers, improved cultivation of their customer data, and implemented more customer-focused outreach thanks to a CRM interaction management system. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Integrated data mining - the core to customer analytics success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_160.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[For most companies, data mining for customer analytics fails to live up to its potential, due to the complexity and cost of traditional tools. Inside, discover the challenges that traditional data mining systems pose and gain insight on how you can overcome them to enable customer analytics success. Published by: Infor]]></description>
		<pubDate>Thu, 28 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Infor Epiphany Brochure]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_727.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base.  Read on to learn about the specific benefits this technology offers businesses across all sectors. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[E-Book: Ensuring data quality throughout your Oracle Environment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367007893_372.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This expert e-book outlines best practices for ensuring data quality throughout your Oracle environment.  Inside, compare options for handling both customer and product data, and learn the steps you need to take on you data quality initiative. Published by: Oracle Corporation]]></description>
		<pubDate>Tue, 30 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Bridging Channels Strengthens Customer Relationships]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_395.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Smart Process Applications: A Game Changer for HR Shared Services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365616501_959.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This webinar details the evolution of enterprise processes and describes how smart process applications (SPAs) are transforming HR shared services. Learn how SPAs work, uncover the benefits and challenges of this strategy, and more – tune in now to get started. Published by: OpenText]]></description>
		<pubDate>Mon, 22 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Advancing Your Digital Marketing Strategy with Webtrends Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365767506_850.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In the age of social media, web analytics can help you harness data from a variety of channels to construct and implement an effective, integrated marketing strategy. Check out this helpful white paper to learn how you can advance your digital marketing strategy, grow brand loyalty and build revenue through the use of analytics. Published by: WebTrends]]></description>
		<pubDate>Thu, 18 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft DevRadio: Using the GeoLocation API for Your Windows 8 Apps]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365453200_65.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this webcast, sit down with a cadre of Windows geolocation experts and learn how your app can easily access geolocation data without creating bottlenecks or adding (too much) complexity to your development process. Watch for more information on wi-fi, GPS, and offline geolocation, and how to integrate that data into Windows apps. Published by: Microsoft]]></description>
		<pubDate>Mon, 11 Mar 2013 24:27:45 EDT</pubDate> </item>  <item> <title><![CDATA[The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365518783_588.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative.  Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program. Published by: IBM]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Case Study: Cincinnati Zoo and Botanical Garden]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365018578_275.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This case study details how the Cincinnati Zoo utilized business analytics to gain deeper insight into visitor behaviors and habits – allowing it to transform customer experience while also reducing its reliance on subsidies. Published by: IBM]]></description>
		<pubDate>Sat, 31 Mar 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Unleashing the Power of Big Data in the Utilities Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364495369_930.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 10 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365018577_371.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise. Published by: IBM]]></description>
		<pubDate>Sun, 31 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Case for Big Data and Analytics in Retail: Unlocking Hidden Opportunities]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364495369_646.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[More and more information hidden in big data lies beyond a retailer's information management assets- residing in social data, customer data, market data and supplier data. Access this exclusive resource to discover how to tap into these valuable insights. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 10 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Faster analysis, better outcomes: How the right data analytics tools lead the way]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365018578_341.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This resource introduces a personal analytics platform that can provide valuable business insights in functional areas such as finance, customer service, sales, and marketing – empowering you to make smarter, more strategic decisions. Published by: IBM]]></description>
		<pubDate>Sun, 30 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Integration in the Age of the Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364594152_34.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this on demand webinar explore the impact of cloud initiatives and new customer relationships on integration strategy. Continue on to learn what you should take into account when preparing your integration initiatives. Published by: TIBCO Software Inc.]]></description>
		<pubDate>Thu, 28 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Oracle Fusion CRM: The New Standard for CRM Customer Video]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362593388_383.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 25 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle’s CRM Cloud Service Powers Innovation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362593388_532.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Oracle customers, Breg, Key Energy Services, and iRobot describe how Oracle's CRM Cloud service powers innovation and drives their businesses forward. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 25 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[HP Mobile Applications Services At-a-Glance : Deliver anytime, anywhere convenience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364418918_427.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 03 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Video: Evolving to Social Intelligence]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364483842_108.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Tue, 02 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Informatica PowerCenter to Salesforce ODBC Integration]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364222578_310.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now. Published by: Progress DataDirect]]></description>
		<pubDate>Thu, 31 May 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Making the most of customer data: CRM analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364571222_41.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now. Published by: SearchCRM]]></description>
		<pubDate>Tue, 02 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Drive social intelligence to engage with customers in ways that were previously impossible.]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364476833_323.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[It's now possible to leverage social intelligence by combining insight from your customers' social media behavior with the classic customer intelligence from conventional marketing and CRM. Access this helpful resource to start on the path to gain the full potential of social intelligence. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 01 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Yapmo Loop + Ideation Case Study: Walsh Construction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364220155_692.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Walsh Construction Company is recognized as the largest construction company in Chicago, and they did not have a method to effectively communicate to their employees. View this white paper to find out how Walsh developed a centralized, cloud based, platform to gather and organize information. It helped manage their large mobile workforce. Published by: Yapmo]]></description>
		<pubDate>Mon, 01 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Mobile And Big Data Transform Business With Right Time Experiences by LOPEZ Research]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364418923_787.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Customer and employee demands are changing rapidly because of the widespread adoption of mobile technologies. As adoption continues to grow, businesses need to develop an approach to the bring your own device (BYOD) trend. View this resource to learn more about the explosion of big data and how your business can manage the information. Published by: SAP America, Inc.]]></description>
		<pubDate>Fri, 29 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Yapmo Loop + Video Case Study: Hyatt]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364220155_192.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[With over 85,000 employees, Hyatt Hotels Corporation has a large network and a reputation to uphold with best in class customer service. View this resource to learn more about how the Hyatt ensures that the highest of standards are being met at all of their organizations by defining processes and procedures. Published by: Yapmo]]></description>
		<pubDate>Fri, 29 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How can we visually explore all our data assets Communications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363793702_947.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This resource describes how the right analytics platform can allow communications service providers to visually explore complex data assets in order to more easily mine customer insights and identify business opportunities. Published by: SAS Institute Inc.]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[SM Marketing case study]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363793702_380.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This case study details how one organization, by implementing the right high-performance analytics and data visualization platform, was able to gain deep insight into customer data – allowing them to boost merchandizing, improve store operations, promote customer loyalty, and more. Published by: SAS Institute Inc.]]></description>
		<pubDate>Wed, 27 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Using Analytics to Drive Better Communications- Link Customer Preferences and Behavior with Business Solutions and Document Requirements to Deliver Messaging that Fits]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362762199_5.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This whitepaper will help you understand how analytics can be used to drive better communications for your business. Learn about the state of communications today, its challenges, and opportunities you can take advantage of to enhance your communications. Published by: Pitney Bowes Group 1 Software]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Geocoding Advantage: Best Practices for Managing Customer and Location-based Data in Telecommunications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362762948_293.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This whitepaper will give you some insight into the benefits high-quality geocoding can bring to your business, and will teach you the best practices today's leaders are following to engage customers, reduce costs and manage risk. Published by: Pitney Bowes Group 1 Software]]></description>
		<pubDate>Mon, 18 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Single View of the Customer in UK Businesses and the emerging role of Big Data]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362737652_444.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Many companies today are attempting to harness the power of big data to provide customer insights. This informative market report focuses on how businesses in the UK are using data to glean optimal insights, and how far along they are in capturing all the interactions a customer has with an organisation, regardless of the channel. Published by: SAS Institute Inc.]]></description>
		<pubDate>Fri, 15 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362762199_846.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more! Published by: Pitney Bowes Group 1 Software]]></description>
		<pubDate>Fri, 15 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Getting Your Money’s Worth From Master Data Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363014114_415.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This handbook will provide IT and master data management (MDM) administrators, as well as business executives involved in sponsoring MDM initiatives, with practical advice on how to develop and implement successful programs. Published by: SearchBusinessAnalytics]]></description>
		<pubDate>Tue, 12 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[iRise Web Seminar: Mission Possible: From Concept to Code in 30 Minutes]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361996874_599.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Consult this webcast to experience three critical deliverables common to every project. Learn how iRise turned a challenging situation into a solution by tuning into this webinar now. Published by: iRise]]></description>
		<pubDate>Mon, 04 Mar 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Case for Big Data and Analytics in Retail: Unlocking Hidden Opportunities]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358252055_396.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[More and more information hidden in big data lies beyond a retailer's information management assets- residing in social data, customer data, market data and supplier data. Access this exclusive resource to discover how to tap into these valuable insights. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Sun, 30 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358252056_582.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Fri, 31 Aug 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Can good data deliver a better customer experience?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1357823602_413.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project. Published by: QAS]]></description>
		<pubDate>Wed, 16 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Social Media and Business Intelligence: Creating the Integrated Customer Hub]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855983_79.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Social media is no longer just for teens as it provides businesses with a wealth of information about their customers when effectively analyzed. However, many are finding that traditional analytics systems lack the scalability needed to keep up with social data. Read on to learn about a monitoring platform that helps mitigate this challenge. Published by: Oracle Corporation]]></description>
		<pubDate>Sun, 30 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Differentiate Your Company by Delivering Great Customer Experiences]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_565.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 18 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Keeping Your Customers: The Business Value of Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_886.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 18 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Handle the New Customer Revolution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_639.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this video to learn why the cloud is the best way to deliver agile customer service because of its continuous updates and minimal IT capability requirements. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 18 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Empowering People, Powering Brands: Empower Your Agents]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_235.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this video to learn more about how you can empower your agents to give your customers the service they deserve. Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 28 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Answering the Million Dollar Question with Oracle Endeca]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354805826_143.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this video demonstration to learn how Oracle Endeca Information Discovery can be put into action to easily gather, organize, search, analyze and deliver powerful insights about different kinds of information like product reviews, social chatter, and marketing reports to help companies like yours make smarter, more agile marketing decisions, Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Fri, 09 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Deploying Customer Service in the Cloud]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806446_797.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Fri, 30 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Why Deliver Customer Service through the Cloud?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806861_295.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 20 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Business Value of CX: Customer Service in the Cloud]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_856.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 20 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Navigating the Next Five Years of Customer Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354812594_798.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Sat, 30 Jun 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Sprint Becomes More Efficient When Customers Go Online]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806749_103.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Mon, 17 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Chico's FAS Delivers with Oracle ATG Commerce]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806678_196.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Mon, 17 Dec 2012 24:00:00 EST</pubDate> </item>  </channel> </rss>

