Most Popular White Papers and WebcastsCustomer Data Integration Research

Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services

Sun, 01 Feb 2009 24:00:00 EST

annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals. Published by: Microsoft

The Total Economic Impact Of DMExpress

Mon, 25 Aug 2008 24:00:00 EDT

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis. Published by: Syncsort

Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions

Thu, 22 Oct 2009 24:00:00 EDT

Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment. Published by: Sun Microsystems, Inc.

In-database Analytics Demystified

Tue, 20 Oct 2009 24:00:00 EDT

In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits. Published by: Sybase, Inc.

CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI

Tue, 13 Oct 2009 24:00:00 EDT

Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports. Published by: SAP America Inc

Picis Transforms Healthcare Processes with Business Intelligence from Business Objects

Tue, 13 Oct 2009 24:00:00 EDT

Find out how Picis incorporated business intelligence (BI) reporting and analysis technology from SAP BusinessObjects in the development of the Picis CareSuite family of products. You'll also learn how they comprise best practice applications for automating and documenting their business and clinical processes in their acute care departments. Published by: SAP America Inc

Acxiom Deploys Business Intelligence for Best-of-Breed Solutions

Tue, 13 Oct 2009 24:00:00 EDT

Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI. Published by: SAP America Inc

How to Embrace CRM and Make it Succeed in Your Organization

Mon, 12 Oct 2009 24:00:00 EDT

This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Published by: SYSPRO

Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees

Thu, 01 Oct 2009 24:00:00 EDT

With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems. Published by: IBM

How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid

Sat, 01 Sep 2007 24:00:00 EDT

Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP. Published by: Siperian, Inc.

The Flawed Vision of Customer Data Integration – How to Get it Right the First Time

Wed, 16 Sep 2009 24:00:00 EDT

The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers. Published by: Siperian, Inc.

CRM Strategy Guide: Leveraging your customers

Tue, 15 Sep 2009 24:00:00 EDT

Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction. Published by: Sun Microsystems, Inc.

Rational Agile Development Solutions eKit

Fri, 11 Sep 2009 24:00:00 EDT

Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs. Published by: IBM

CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service

Mon, 21 Apr 2008 24:00:00 EDT

Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . . Published by: Microsoft

NBA Basketball Team Scores with Sales Force Automation Tool

Fri, 11 Apr 2008 24:00:00 EDT

Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity. Published by: Microsoft

Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities

Fri, 18 Apr 2008 24:00:00 EDT

Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services. Published by: Microsoft

Teachers Association Turns to Centralized Data Repository to Improve Member Service

Wed, 16 Apr 2008 24:00:00 EDT

The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM. Published by: Microsoft

Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model

Tue, 22 Jul 2008 24:00:00 EDT

Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices. Published by: Microsoft

PODCAST: Break free from high application costs and application backlog with Enterprise Mashups

Fri, 28 Aug 2009 24:00:00 EDT

Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed podcast. Published by: IBM

Wealth Management Firms Choose CRM to Improve Productivity and Client Service

Tue, 25 Aug 2009 24:00:00 EDT

To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. Published by: Microsoft

Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent

Tue, 15 Apr 2008 24:00:00 EDT

Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. Published by: Microsoft

Infor CRM Epiphany for Insurance

Wed, 01 Jul 2009 24:00:00 EDT

The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. Published by: Infor CRM

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry

Wed, 22 Jul 2009 24:00:00 EDT

In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. Published by: Infor CRM

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction

Thu, 01 May 2008 24:00:00 EDT

This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. Published by: Hewlett-Packard Company

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis

Tue, 02 Jun 2009 24:00:00 EDT

The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Published by: SAP America Inc

Reaping The Benefits of Next Generation Dashboards

Tue, 02 Jun 2009 24:00:00 EDT

The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making. But increasingly, it is not just C-level executives and upper management who need access to business intelligence. Published by: SAP America Inc

Developing A Universal Approach To Cleansing Customer And Product Data

Tue, 02 Jun 2009 24:00:00 EDT

Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. Published by: SAP America Inc

Let Customer Feedback Do the Driving

Thu, 31 May 2007 24:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Published by: SPSS Inc. Worldwide Headquarters

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

Wed, 31 Dec 2008 24:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Published by: SPSS Inc. Worldwide Headquarters

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models

Thu, 05 Mar 2009 11:00:00 EST

Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Published by: SPSS Inc. Worldwide Headquarters

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses

Thu, 12 Feb 2009 11:00:00 EST

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Coinstar Selects the Most Profitable Machine Locations

Mon, 04 May 2009 24:00:00 EDT

Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details. Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Published by: SPSS Inc. Worldwide Headquarters

Better Reporting, Better Results: Successful Strategies from the Field

Tue, 17 Mar 2009 11:00:00 EDT

Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. Published by: SPSS Inc. Worldwide Headquarters

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast

Tue, 03 Mar 2009 24:00:00 EST

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Published by: Cast Iron Systems

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast

Tue, 03 Mar 2009 24:00:00 EST

View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Published by: Cast Iron Systems