<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Contact Management Research</title> 
	<link>http://www.bitpipe.com/rlist/term/Contact-Management.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 19 May 2008 21:15:25 EDT</lastBuildDate>
	<pubDate>Mon, 19 May 2008 21:15:25 EDT</pubDate>  <item> <title><![CDATA[Success Story: Communications &#45; AT&#38;T]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211222192_207.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The company wanted to meet a goal of answering 92% of all customer calls before abandonment&#44; without adding staff.
   Published by: Genesys]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Genesys Global Consumer Survey &#45; 2007]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206446550_580.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty&#44; it also reveals some interesting trends in consumer expectations.
   Published by: Genesys]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206384023_24.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
   Published by: Genesys]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

