Most Popular White Papers and Webcasts Contact Management Research http://www.bitpipe.com/tlist/Contact-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 10 May 2013 15:35:11 EDT Fri, 10 May 2013 15:35:11 EDT <![CDATA[Overhauling a Legacy Contact Center: Starting Steps]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Winning the Customer Service Battle... In the Cloud]]> Thu, 04 Apr 2013 24:00:00 EDT <![CDATA[Getting the Right "Blend" in your Contact Center]]> Mon, 28 Jan 2013 24:00:00 EST <![CDATA[Data Deduplication QAS Unify]]> Tue, 27 Nov 2012 24:00:00 EST <![CDATA[Data Cleaning and Suppression QAS Batch]]> Tue, 27 Nov 2012 24:00:00 EST <![CDATA[Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[Mobile Devices: Changing the Way You'll Service Your Customers]]> Wed, 15 Aug 2012 24:00:00 EDT <![CDATA[Business Case for Integrated Unified Communications and Contact Center Solution]]> Wed, 30 Jun 2010 24:00:00 EDT