Most Popular White Papers and Webcasts Contact Centers Research http://www.bitpipe.com/tlist/Contact-Centers.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Mon, 06 Feb 2012 16:20:14 EST Mon, 06 Feb 2012 16:20:14 EST <![CDATA[The power of Call Centers and Customer Loyalty]]> Mon, 06 Feb 2012 24:00:00 EST <![CDATA[North American Contact Center Industry 2011: A Mid-Year Update and Forecast]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[The Inner Circle Guide to Speech Analytics]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Making WFM Work: Best Practices and ROI Model]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Adapt your contact center for increased customer satisfaction]]> Fri, 20 Jan 2012 24:03:16 EST <![CDATA[Best Practices for Transforming to a Multi-Channel Contact Center]]> Wed, 18 Jan 2012 24:00:00 EST <![CDATA[Top 5 Ways to Make IVR Work For You and Your Customers]]> Wed, 18 Jan 2012 24:00:00 EST <![CDATA[Call Center Workforce Management Software Best Practices]]> Thu, 05 Jan 2012 24:00:00 EST <![CDATA[Case Study: la Caixa - Bank takes customer and employee support to the next level]]> Thu, 05 Jan 2012 24:00:00 EST <![CDATA[Transforming the Customer Experience: How Four Contact Centers Did It Successfully]]> Thu, 15 Sep 2011 24:00:00 EDT <![CDATA[Avaya Aura Contact Center Scripting Demystified]]> Wed, 18 May 2011 24:00:00 EDT