Most Popular White Papers and Webcasts Contact Centers Research http://www.bitpipe.com/tlist/Contact-Centers.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Mon, 10 Jun 2013 14:40:13 EDT Mon, 10 Jun 2013 14:40:13 EDT <![CDATA[Visual Customer Service: Improve Customer Interactions with Video]]> Thu, 28 Feb 2013 24:00:00 EST <![CDATA[Seven Trends Driving Effectiveness in the Contact Center]]> Tue, 30 Apr 2013 24:00:00 EDT <![CDATA[Big Data in the Contact Center]]> Fri, 31 May 2013 24:00:00 EDT <![CDATA[Blended interaction : For Inbound and Outbound]]> Tue, 30 Apr 2013 24:00:00 EDT <![CDATA[Siemens EMEA support organization enhances quality and productivity with Aspect]]> Sun, 31 Mar 2013 24:00:00 EDT <![CDATA[Turning Social Media into a Game-Changing Customer Care Channel]]> Thu, 23 May 2013 24:00:00 EDT <![CDATA[Productive Workforce]]> Sun, 31 Mar 2013 24:00:00 EDT <![CDATA[Cellular One]]> Tue, 30 Apr 2013 24:00:00 EDT <![CDATA[Keeping Pace with the Consumer]]> Sun, 31 Mar 2013 24:00:00 EDT <![CDATA[Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?]]> Thu, 23 May 2013 24:00:00 EDT <![CDATA[Overhauling a Legacy Contact Center: Starting Steps]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[AVST Corporate Overview: Delivering Interoperable UC to Organizations of All Shapes and Sizes]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Winning the Customer Service Battle... In the Cloud]]> Thu, 04 Apr 2013 24:00:00 EDT <![CDATA[Seven Contact Center Trends You Can't Ignore]]> Thu, 31 Jan 2013 24:00:00 EST <![CDATA[Case Study: la Caixa - Bank takes customer and employee support to the next level]]> Wed, 30 Sep 2009 24:00:00 EDT <![CDATA[Aberdeen Agent Desktop Optimization: Agents Can Finally Focus on the Customer whitepaper]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Network Evolution University: Video Conferencing and Collaboration]]> Tue, 19 Mar 2013 24:00:00 EDT <![CDATA[Best practices for integrating your contact centre with salesforce.com]]> Mon, 11 Mar 2013 24:00:00 EDT <![CDATA[Getting the Right "Blend" in your Contact Center]]> Mon, 28 Jan 2013 24:00:00 EST <![CDATA[The Next-Generation Contact Center]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Optimising the collection Process]]> Wed, 19 Dec 2012 24:00:00 EST <![CDATA[From Workforce Management to Workforce Productivity]]> Wed, 19 Dec 2012 24:00:00 EST <![CDATA[Dying to Comply]]> Mon, 31 Oct 2011 24:00:00 EDT <![CDATA[Workforce Management in a contact centre]]> Sat, 30 Jun 2012 24:00:00 EDT <![CDATA[How Mobile Devices are Driving Innovations in Contact Centers]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[Bringing Social Media Interactions into the Contact Center]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Best Practices in the Call Center: A Customer Touch-Point Methodology]]> Wed, 10 Oct 2012 24:00:00 EDT <![CDATA[Supporting a Multichannel Contact Center]]> Wed, 13 Feb 2013 24:00:00 EST <![CDATA[Delivering a Superior Customer Experience]]> Mon, 30 Apr 2012 24:00:00 EDT <![CDATA[Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[Customer Care in a Social World: Are We There Yet?]]> Thu, 01 Mar 2012 24:00:00 EST <![CDATA[A contact center manager's guide to integrating self-service]]> Wed, 01 Aug 2012 24:00:00 EDT <![CDATA[Mobile Devices: Changing the Way You'll Service Your Customers]]> Wed, 15 Aug 2012 24:00:00 EDT <![CDATA[ShoreTel Small Business Edition: Simple Communications That Grow With Your Business]]> Tue, 31 Jul 2012 24:00:00 EDT