Bitpipe: Contact Centers Research http://www.bitpipe.com/rlist/term/Contact-Centers.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Thu, 17 Jul 2008 24:15:39 EDT Thu, 17 Jul 2008 24:15:39 EDT <![CDATA[Enterprise Benefits of Real-time Contact Center Performance Management]]> Thu, 03 Apr 2008 24:00:00 EDT <![CDATA[The Cold Truth about Customer Surveys - Companies want them. Customers shun them.]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Bringing Personalized Financial Services to Farmers]]> Thu, 19 Jun 2008 24:00:00 EDT <![CDATA[Essential Manager's Guide: Intelligent Communications]]> Thu, 05 Jun 2008 24:00:00 EDT <![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Extraordinary Customer Service]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Implementing a Telecommuting Program]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Go Green with Home Agents]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Best Practices for Home Agents]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Salesforce.com™ CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[SAP™ CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Microsoft Dynamics™ CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Oracle PeopleSoft CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Oracle Siebel Integration into the Contact Center Technical Integration Brief]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT <![CDATA[Top 10 Tips on Getting Started with Speech Analytics]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[The Guru - Episode One: What's beyond Right Now?]]> Wed, 01 Jan 2003 24:00:00 EST <![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]> Fri, 08 Feb 2008 24:00:00 EST <![CDATA[Simplifying Contact Center Technology]]> Tue, 01 Aug 2006 24:00:00 EDT <![CDATA[The Profit-Minded Contact Center: Building an ROI Case for Customer Interaction Solutions]]> Sun, 01 Jul 2007 24:00:00 EDT