Bitpipe: Contact Center Workforce Management Research http://www.bitpipe.com/rlist/term/Contact-Center-Workforce-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Thu, 10 Jul 2008 17:15:37 EDT Thu, 10 Jul 2008 17:15:37 EDT <![CDATA[Six Secrets for Effectively Managing a Customer Support Organization]]> Thu, 10 Jul 2008 24:00:00 EDT <![CDATA[Speech Analytics - Best Practices and Customer Case Studies]]> Thu, 03 Apr 2008 24:00:00 EDT