Most Popular White Papers and Webcasts Contact Center Workforce Management Research http://www.bitpipe.com/tlist/Contact-Center-Workforce-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Tue, 31 Jan 2012 09:35:11 EST Tue, 31 Jan 2012 09:35:11 EST <![CDATA[Making WFM Work: Best Practices and ROI Model]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Call Center Workforce Management Software Best Practices]]> Thu, 05 Jan 2012 24:00:00 EST