Most Popular White Papers and Webcasts Contact Center Workforce Management Research http://www.bitpipe.com/tlist/Contact-Center-Workforce-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Thu, 20 Dec 2012 09:55:51 EST Thu, 20 Dec 2012 09:55:51 EST <![CDATA[The Next-Generation Contact Center]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Optimising the collection Process]]> Wed, 19 Dec 2012 24:00:00 EST <![CDATA[From Workforce Management to Workforce Productivity]]> Wed, 19 Dec 2012 24:00:00 EST <![CDATA[Workforce Management in a contact centre]]> Sat, 30 Jun 2012 24:00:00 EDT <![CDATA[5 Ways to Optimize Your Workforce]]> Fri, 14 Dec 2012 24:00:00 EST <![CDATA[Bringing Social Media Interactions into the Contact Center]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Supporting a Multichannel Contact Center]]> Wed, 13 Feb 2013 24:00:00 EST <![CDATA[Benchmarking in the contact center: Tips for managing what you measure]]> Fri, 31 Dec 2010 24:00:00 EST <![CDATA[What If Any Agent Could Take Any Call?]]> Fri, 22 Jun 2012 24:00:00 EDT