Bitpipe: Contact Center Software Research http://www.bitpipe.com/rlist/term/Contact-Center-Software.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 19 Sep 2008 11:15:57 EDT Fri, 19 Sep 2008 11:15:57 EDT <![CDATA[5 Ways to Improve Customer Service in A Down Economy]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.]]> Wed, 10 Sep 2008 24:00:00 EDT <![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Roadmap for Implementing a Multi-Site IP Contact Center]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT