Most Popular White Papers and Webcasts Contact Center Software Research http://www.bitpipe.com/tlist/Contact-Center-Software.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 10 May 2013 15:05:12 EDT Fri, 10 May 2013 15:05:12 EDT <![CDATA[Cost-Saving Tips for Contact Centers]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Winning the Customer Service Battle... In the Cloud]]> Thu, 04 Apr 2013 24:00:00 EDT <![CDATA[Best practices for integrating your contact centre with salesforce.com]]> Mon, 11 Mar 2013 24:00:00 EDT <![CDATA[Using Case Management to Empower Employees and transform Customer Service]]> Fri, 22 Feb 2013 24:00:00 EST <![CDATA[Cloud-Based Contact Center Software - Buyer's Guide]]> Fri, 25 Jan 2013 24:00:00 EST <![CDATA[Workforce Management in a contact centre]]> Sat, 30 Jun 2012 24:00:00 EDT <![CDATA[Bringing Social Media Interactions into the Contact Center]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Smarter Service: The Contact Center of the Future]]> Wed, 19 Sep 2012 24:00:00 EDT <![CDATA[Agile , Secure, Reliable:  World-Class Customer Service in the Cloud]]> Sat, 01 Sep 2012 24:00:00 EDT <![CDATA[Six Best Practices for Agent Knowledge Management]]> Thu, 21 Jun 2012 24:00:00 EDT <![CDATA[Discover, deliver and set the right customer experience expectations]]> Thu, 21 Feb 2013 24:00:00 EST <![CDATA[Is it time to reevaluate your workforce management tools?]]> Wed, 20 Feb 2013 24:00:00 EST <![CDATA[Supporting a Multichannel Contact Center]]> Wed, 13 Feb 2013 24:00:00 EST <![CDATA[Benchmarking in the contact center: Tips for managing what you measure]]> Fri, 31 Dec 2010 24:00:00 EST <![CDATA[Business Case for Integrated Unified Communications and Contact Center Solution]]> Wed, 30 Jun 2010 24:00:00 EDT