Most Popular White Papers and Webcasts Contact Center Services Research http://www.bitpipe.com/tlist/Contact-Center-Services.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 26 Apr 2013 13:50:15 EDT Fri, 26 Apr 2013 13:50:15 EDT <![CDATA[NJ 2-1-1 Success Story]]> Fri, 26 Apr 2013 24:00:00 EDT <![CDATA[Winning the Customer Service Battle... In the Cloud]]> Thu, 04 Apr 2013 24:00:00 EDT <![CDATA[Seven Contact Center Trends You Can't Ignore]]> Thu, 31 Jan 2013 24:00:00 EST <![CDATA[Case Study: la Caixa - Bank takes customer and employee support to the next level]]> Wed, 30 Sep 2009 24:00:00 EDT <![CDATA[Best practices for integrating your contact centre with salesforce.com]]> Mon, 11 Mar 2013 24:00:00 EDT <![CDATA[Getting the Right "Blend" in your Contact Center]]> Mon, 28 Jan 2013 24:00:00 EST <![CDATA[Cloud-Based Contact Center Software - Buyer's Guide]]> Fri, 25 Jan 2013 24:00:00 EST <![CDATA[Video: Deliver Your Customers the Right Answer at the Right Time]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Optimising the collection Process]]> Wed, 19 Dec 2012 24:00:00 EST <![CDATA[From Workforce Management to Workforce Productivity]]> Wed, 19 Dec 2012 24:00:00 EST <![CDATA[How Mobile Devices are Driving Innovations in Contact Centers]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[Best Practices in the Call Center: A Customer Touch-Point Methodology]]> Wed, 10 Oct 2012 24:00:00 EDT <![CDATA[Smarter Service: The Contact Center of the Future]]> Wed, 19 Sep 2012 24:00:00 EDT <![CDATA[Case Study: Fast, reliable Payment Card Industry compliance]]> Mon, 16 Jul 2012 24:00:00 EDT <![CDATA[Supporting a Multichannel Contact Center]]> Wed, 13 Feb 2013 24:00:00 EST <![CDATA[Mobile Devices: Changing the Way You'll Service Your Customers]]> Wed, 15 Aug 2012 24:00:00 EDT <![CDATA[What If Any Agent Could Take Any Call?]]> Fri, 22 Jun 2012 24:00:00 EDT