Most Popular White Papers and Webcasts Contact Center Services Research http://www.bitpipe.com/tlist/Contact-Center-Services.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Tue, 31 Jan 2012 09:40:29 EST Tue, 31 Jan 2012 09:40:29 EST <![CDATA[Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Call Center Workforce Management Software Best Practices]]> Thu, 05 Jan 2012 24:00:00 EST <![CDATA[Case Study: la Caixa - Bank takes customer and employee support to the next level]]> Thu, 05 Jan 2012 24:00:00 EST <![CDATA[Transforming the Customer Experience: How Four Contact Centers Did It Successfully]]> Thu, 15 Sep 2011 24:00:00 EDT <![CDATA[Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis]]> Mon, 08 Aug 2011 24:00:00 EDT