Most Popular White Papers and Webcasts Contact Center Management Research http://www.bitpipe.com/tlist/Contact-Center-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 10 May 2013 15:35:11 EDT Fri, 10 May 2013 15:35:11 EDT <![CDATA[Overhauling a Legacy Contact Center: Starting Steps]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Cost-Saving Tips for Contact Centers]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[NJ 2-1-1 Success Story]]> Fri, 26 Apr 2013 24:00:00 EDT <![CDATA[Winning the Customer Service Battle... In the Cloud]]> Thu, 04 Apr 2013 24:00:00 EDT <![CDATA[Seven Contact Center Trends You Can't Ignore]]> Thu, 31 Jan 2013 24:00:00 EST <![CDATA[Case Study: la Caixa - Bank takes customer and employee support to the next level]]> Wed, 30 Sep 2009 24:00:00 EDT <![CDATA[Top Five Contact Center Trends for 2013]]> Thu, 21 Mar 2013 24:00:00 EDT <![CDATA[Aberdeen Agent Desktop Optimization: Agents Can Finally Focus on the Customer whitepaper]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Predictive Analytics for Sales and Marketing]]> Mon, 25 Feb 2013 24:00:00 EST <![CDATA[Using Case Management to Empower Employees and transform Customer Service]]> Fri, 22 Feb 2013 24:00:00 EST <![CDATA[Fight data chaos with better business process automation.]]> Thu, 24 Jan 2013 24:00:00 EST <![CDATA[An Executive Guide to Video Communications]]> Thu, 30 Jun 2011 24:00:00 EDT <![CDATA[Social Media and the Contact Center (Avaya Trend Advisor)]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Getting the Right "Blend" in your Contact Center]]> Mon, 28 Jan 2013 24:00:00 EST <![CDATA[Cloud-Based Contact Center Software - Buyer's Guide]]> Fri, 25 Jan 2013 24:00:00 EST <![CDATA[Video: Deliver Your Customers the Right Answer at the Right Time]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Deploying Customer Service in the Cloud]]> Fri, 30 Nov 2012 24:00:00 EST <![CDATA[The Next-Generation Contact Center]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Optimising the collection Process]]> Wed, 19 Dec 2012 24:00:00 EST <![CDATA[From Workforce Management to Workforce Productivity]]> Wed, 19 Dec 2012 24:00:00 EST <![CDATA[Dying to Comply]]> Mon, 31 Oct 2011 24:00:00 EDT <![CDATA[Workforce Management in a contact centre]]> Sat, 30 Jun 2012 24:00:00 EDT <![CDATA[5 Ways to Optimize Your Workforce]]> Fri, 14 Dec 2012 24:00:00 EST <![CDATA[Delivering a Superior Customer Experience]]> Mon, 30 Apr 2012 24:00:00 EDT <![CDATA[How Mobile Devices are Driving Innovations in Contact Centers]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[Bringing Social Media Interactions into the Contact Center]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Best Practices in the Call Center: A Customer Touch-Point Methodology]]> Wed, 10 Oct 2012 24:00:00 EDT <![CDATA[Smarter Service: The Contact Center of the Future]]> Wed, 19 Sep 2012 24:00:00 EDT <![CDATA[Agile , Secure, Reliable:  World-Class Customer Service in the Cloud]]> Sat, 01 Sep 2012 24:00:00 EDT <![CDATA[Case Study: Fast, reliable Payment Card Industry compliance]]> Mon, 16 Jul 2012 24:00:00 EDT <![CDATA[Discover, deliver and set the right customer experience expectations]]> Thu, 21 Feb 2013 24:00:00 EST <![CDATA[Is it time to reevaluate your workforce management tools?]]> Wed, 20 Feb 2013 24:00:00 EST <![CDATA[Solution Spotlight: Tie Contact Center and IT for Strong Customer Experience Management]]> Mon, 18 Feb 2013 24:00:00 EST <![CDATA[Supporting a Multichannel Contact Center]]> Wed, 13 Feb 2013 24:00:00 EST <![CDATA[Solution Spotlight: Creating a Strong Customer Experience Management Strategy]]> Wed, 05 Dec 2012 24:00:00 EST <![CDATA[Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[Benchmarking in the contact center: Tips for managing what you measure]]> Fri, 31 Dec 2010 24:00:00 EST <![CDATA[Customer Care in a Social World: Are We There Yet?]]> Thu, 01 Mar 2012 24:00:00 EST <![CDATA[Mobile Devices: Changing the Way You'll Service Your Customers]]> Wed, 15 Aug 2012 24:00:00 EDT <![CDATA[What If Any Agent Could Take Any Call?]]> Fri, 22 Jun 2012 24:00:00 EDT <![CDATA[Six Best Practices for Agent Knowledge Management]]> Thu, 21 Jun 2012 24:00:00 EDT <![CDATA[Business Case for Integrated Unified Communications and Contact Center Solution]]> Wed, 30 Jun 2010 24:00:00 EDT