Most Popular White Papers and Webcasts Contact Center Management Research http://www.bitpipe.com/tlist/Contact-Center-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 10 Feb 2012 11:10:16 EST Fri, 10 Feb 2012 11:10:16 EST <![CDATA[Increase Call Center Service and Efficiency: Insight into one company’s approach]]> Fri, 10 Feb 2012 24:00:00 EST <![CDATA[Use effective call centers to build customer loyalty]]> Wed, 08 Feb 2012 24:00:00 EST <![CDATA[Apply the power of CRM to build customer loyalty]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[TouchPoints TV: Rochelle Schard, Infor]]> Mon, 06 Feb 2012 24:15:00 EST <![CDATA[The power of Call Centers and Customer Loyalty]]> Mon, 06 Feb 2012 24:00:00 EST <![CDATA[Customer Experience Exchange E-Zine Issue 2]]> Tue, 31 Jan 2012 24:00:00 EST <![CDATA[North American Contact Center Industry 2011: A Mid-Year Update and Forecast]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[The Inner Circle Guide to Speech Analytics]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Making WFM Work: Best Practices and ROI Model]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Best Practices for Transforming to a Multi-Channel Contact Center]]> Wed, 18 Jan 2012 24:00:00 EST <![CDATA[Top 5 Ways to Make IVR Work For You and Your Customers]]> Wed, 18 Jan 2012 24:00:00 EST <![CDATA[Call Center Workforce Management Software Best Practices]]> Thu, 05 Jan 2012 24:00:00 EST <![CDATA[Case Study: la Caixa - Bank takes customer and employee support to the next level]]> Thu, 05 Jan 2012 24:00:00 EST <![CDATA[Transforming the Customer Experience: How Four Contact Centers Did It Successfully]]> Thu, 15 Sep 2011 24:00:00 EDT <![CDATA[Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis]]> Mon, 08 Aug 2011 24:00:00 EDT