Bitpipe: Contact Center Management Research http://www.bitpipe.com/rlist/term/Contact-Center-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Mon, 09 Jun 2008 15:16:02 EDT Mon, 09 Jun 2008 15:16:02 EDT <![CDATA[Oracle Business Intelligence Applications Overview]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[CosmoCom Consolidates VisitBritain's Highly Distributed Global Contact Center]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Roadmap for Implementing a Multi-Site IP Contact Center]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Moving beyond the Queue - Focusing on the Real-Time Customer]]> Mon, 19 May 2008 24:00:00 EDT <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT <![CDATA[Contact Center Costs: The Case for Telecommuting Agents]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]> Fri, 08 Feb 2008 24:00:00 EST <![CDATA[Simplifying Contact Center Technology]]> Tue, 01 Aug 2006 24:00:00 EDT