Most Popular White Papers and WebcastsContact Center Management Research http://www.bitpipe.com/tlist/Contact-Center-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Thu, 10 Sep 2009 19:15:18 EDT Thu, 10 Sep 2009 19:15:18 EDT <![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]> Thu, 10 Sep 2009 24:00:00 EDT <![CDATA[Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center]]> Wed, 22 Jul 2009 24:00:00 EDT