Bitpipe: Call Centers Research http://www.bitpipe.com/rlist/term/Call-Centers.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 09 May 2008 19:15:27 EDT Fri, 09 May 2008 19:15:27 EDT <![CDATA[SAP™ CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Oracle PeopleSoft CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Oracle Siebel Integration into the Contact Center Technical Integration Brief]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Contact Center Costs: The Case for Telecommuting Agents]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Measuring Service Effectiveness]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[How Cellular South Identified Service Coverage Areas and Improved Customer Service]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Contact Center Intelligence Leveraging Performance Optimization to Help Achieve Corporate Objectives]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[Virgin Atlantic Airways]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Communications and Media Company Proves Gaining Control over Exceptions Results in Greater Customer Retention and Savings]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Customer Support Solution]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Customer Data Integration Tool's Fuzzy Search Helps Clear up Call Center Confusion]]> Tue, 29 Jan 2008 24:00:00 EST <![CDATA[Automating Your Call Center Feedback]]> Tue, 04 Mar 2008 24:00:00 EST <![CDATA[IFS Applications - Supply Chain Management]]> Wed, 07 Feb 2007 24:00:00 EST <![CDATA[Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns]]> Sat, 01 Jul 2006 24:00:00 EDT <![CDATA[Call Centers Exposed: Limiting Leaks & Peeks: A Secure the Trust of Your Brand Report]]> Fri, 01 Jun 2007 24:00:00 EDT