Most Popular White Papers and WebcastsCall Centers Research http://www.bitpipe.com/tlist/Call-Centers.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 25 Sep 2009 10:15:26 EDT Fri, 25 Sep 2009 10:15:26 EDT <![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]> Fri, 18 Sep 2009 24:00:00 EDT <![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]> Thu, 10 Sep 2009 24:00:00 EDT <![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]> Thu, 10 Sep 2009 24:00:00 EDT <![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]> Tue, 14 Apr 2009 11:00:00 EDT <![CDATA[Best Practices in the Call Center: A Customer Touch-Point Methodology]]> Mon, 26 Jan 2009 24:00:00 EST <![CDATA[Addressing the challenges of implementing a customer-centric strategy]]> Fri, 05 Dec 2008 24:00:00 EST <![CDATA[Increase Profits and Customer Satisfaction in the Communications Industry]]> Fri, 05 Dec 2008 24:00:00 EST