Most Popular White Papers and Webcasts Call Centers Research http://www.bitpipe.com/tlist/Call-Centers.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 14 Jun 2013 11:20:22 EDT Fri, 14 Jun 2013 11:20:22 EDT <![CDATA[Avaya CS 1000: Defining Calling Line Identification Numbers]]> Thu, 16 May 2013 24:00:00 EDT <![CDATA[Seven Trends Driving Effectiveness in the Contact Center]]> Tue, 30 Apr 2013 24:00:00 EDT <![CDATA[Big Data in the Contact Center]]> Fri, 31 May 2013 24:00:00 EDT <![CDATA[Blended interaction : For Inbound and Outbound]]> Tue, 30 Apr 2013 24:00:00 EDT <![CDATA[Siemens EMEA support organization enhances quality and productivity with Aspect]]> Sun, 31 Mar 2013 24:00:00 EDT <![CDATA[Turning Social Media into a Game-Changing Customer Care Channel]]> Thu, 23 May 2013 24:00:00 EDT <![CDATA[Productive Workforce]]> Sun, 31 Mar 2013 24:00:00 EDT <![CDATA[Cellular One]]> Tue, 30 Apr 2013 24:00:00 EDT <![CDATA[Keeping Pace with the Consumer]]> Sun, 31 Mar 2013 24:00:00 EDT <![CDATA[Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?]]> Thu, 23 May 2013 24:00:00 EDT <![CDATA[Making the Back Office Pay]]> Sun, 31 Mar 2013 24:00:00 EDT <![CDATA[Overhauling a Legacy Contact Center: Starting Steps]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Cost-Saving Tips for Contact Centers]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Why Cloud? Better Security than Most Companies Can Provide Themselves]]> Tue, 07 May 2013 24:00:00 EDT <![CDATA[Navy Federal Credit Union becomes trusted advisor with Infor]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[NJ 2-1-1 Success Story]]> Fri, 26 Apr 2013 24:00:00 EDT <![CDATA[AVST Corporate Overview: Delivering Interoperable UC to Organizations of All Shapes and Sizes]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Octel Dies in 2014, What’s Next?]]> Fri, 25 Jan 2013 24:00:00 EST <![CDATA[Unified Communication Manager - Class of Service]]> Thu, 14 Feb 2013 24:00:00 EST <![CDATA[Contact Center Consumer Preference eBook]]> Mon, 11 Feb 2013 24:00:00 EST <![CDATA[The Next-Generation Contact Center]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Dying to Comply]]> Mon, 31 Oct 2011 24:00:00 EDT <![CDATA[Workforce Management in a contact centre]]> Sat, 30 Jun 2012 24:00:00 EDT <![CDATA[How Mobile Devices are Driving Innovations in Contact Centers]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub"]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[Customer Care in a Social World: Are We There Yet?]]> Thu, 01 Mar 2012 24:00:00 EST <![CDATA[Is Social Media Transforming Your Business?]]> Thu, 01 Mar 2012 24:00:00 EST <![CDATA[Why a Call Centric CRM?]]> Wed, 01 Aug 2012 24:00:00 EDT <![CDATA[Mobile Devices: Changing the Way You'll Service Your Customers]]> Wed, 15 Aug 2012 24:00:00 EDT <![CDATA[The Total Economic Impact of IBM® Exceptional Web Experience]]> Fri, 30 Mar 2012 24:00:00 EDT <![CDATA[New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center]]> Fri, 31 Dec 2010 24:00:00 EST <![CDATA[ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage]]> Tue, 31 Jul 2012 24:00:00 EDT <![CDATA[What If Any Agent Could Take Any Call?]]> Fri, 22 Jun 2012 24:00:00 EDT <![CDATA[Six Best Practices for Agent Knowledge Management]]> Thu, 21 Jun 2012 24:00:00 EDT