Bitpipe: Call Center Software Research http://www.bitpipe.com/rlist/term/Call-Center-Software.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 06 Jun 2008 12:15:43 EDT Fri, 06 Jun 2008 12:15:43 EDT <![CDATA[Retail 101: Juggling POS with Mobility, Call Centers, BI and Security]]> Thu, 05 Jun 2008 24:00:00 EDT <![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Roadmap for Implementing a Multi-Site IP Contact Center]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[SAP™ CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Oracle Siebel Integration into the Contact Center Technical Integration Brief]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Oracle PeopleSoft CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Financial Giant Cuts Costs through Offshore Testing Services]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]> Fri, 08 Feb 2008 24:00:00 EST <![CDATA[How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy]]> Sat, 01 Sep 2007 24:00:00 EDT