Most Popular White Papers and Webcasts Call Center Software Research http://www.bitpipe.com/tlist/Call-Center-Software.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 10 May 2013 15:35:11 EDT Fri, 10 May 2013 15:35:11 EDT <![CDATA[Overhauling a Legacy Contact Center: Starting Steps]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Cost-Saving Tips for Contact Centers]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Navy Federal Credit Union becomes trusted advisor with Infor]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Unified Communication Manager - Class of Service]]> Thu, 14 Feb 2013 24:00:00 EST <![CDATA[Contact Center Consumer Preference eBook]]> Mon, 11 Feb 2013 24:00:00 EST <![CDATA[Delivering a Personalized Experience: the Multichannel Contact Center]]> Mon, 11 Feb 2013 24:00:00 EST <![CDATA[3-2-1 Contact the Call Center]]> Thu, 31 Jan 2013 24:00:00 EST <![CDATA[The Inner Circle Guide to Cloud-Based Contact Center Solutions]]> Mon, 28 Jan 2013 24:00:00 EST <![CDATA[New World of Customer Expectations]]> Fri, 25 Jan 2013 24:00:00 EST <![CDATA[Six Best Practices for Agent Knowledge Management]]> Thu, 21 Jun 2012 24:00:00 EDT <![CDATA[Is it time to reevaluate your workforce management tools?]]> Wed, 20 Feb 2013 24:00:00 EST <![CDATA[Why a Call Centric CRM?]]> Wed, 01 Aug 2012 24:00:00 EDT