<?xml version="1.0" encoding="ISO-8859-1" ?>










	<rss version="2.0"> <channel> <title>Most Popular White Papers and WebcastsCall Center Software Research</title> 
	<link>http://www.bitpipe.com/tlist/Call-Center-Software.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 16 Sep 2009 15:15:23 EDT</lastBuildDate>
	<pubDate>Wed, 16 Sep 2009 15:15:23 EDT</pubDate>  <item> <title><![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253124049_641.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Giving Nurses More Time to Care]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253127527_959.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252620945_958.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.
   Published by: Five9]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252622139_383.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
   Published by: Five9]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252622892_118.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
   Published by: Five9]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1251245344_688.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
   Published by: Microsoft]]></description>
		<pubDate>Fri, 25 Jul 2008 24:00:00 EDT</pubDate> </item>  </channel> </rss>

