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	<rss version="2.0"> <channel> <title>Bitpipe: Call Center Services Research</title> 
	<link>http://www.bitpipe.com/rlist/term/Call-Center-Services.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 28 Jul 2008 15:15:23 EDT</lastBuildDate>
	<pubDate>Mon, 28 Jul 2008 15:15:23 EDT</pubDate>  <item> <title><![CDATA[Case Study: Children&#39;s Memorial Hospital]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1216993641_558.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this case study Children&#39;s Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital&#39;s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
   Published by: ABS Associates, Inc.]]></description>
		<pubDate>Fri, 25 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Intelligent Call Handling &#45; Optio Improves Customer Responsiveness]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1203602456_590.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
   Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Thu, 18 Jan 2007 24:00:00 EST</pubDate> </item>  </channel> </rss>

