<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Call Center Services Research</title> 
	<link>http://www.bitpipe.com/rlist/term/Call-Center-Services.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 10 Jun 2009 15:15:10 EDT</lastBuildDate>
	<pubDate>Wed, 10 Jun 2009 15:15:10 EDT</pubDate>  <item> <title><![CDATA[Creating a Win-Win for Call Center Outsourcers and Their Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244659418_685.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment.  Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
   Published by: Cicero Inc.]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Driving IT help desk efficiency with customer-centric remote support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241706392_697.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
   Published by: Citrix Online - GotoAssist]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Employee Productivity Suite: Imagine Government Agencies where Productivity is powered by the Human Voice]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1235584132_922.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing employee and contractor communications, productivity and business processes - within or across government offices and agencies.
   Published by: Nuance]]></description>
		<pubDate>Wed, 25 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Employee Productivity Suite: SpeechAttendant&reg;/OpenSpeechAttendant&trade;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1235583493_292.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.
   Published by: Nuance]]></description>
		<pubDate>Wed, 25 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Employee Productivity Suite: Imagine a Healthcare Campus Where Productivity is Powered by the Human Voice]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1235583864_701.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and patient communications, productivity and business processes - within a hospital or across campuses and facilities.
   Published by: Nuance]]></description>
		<pubDate>Wed, 25 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Employee Productivity Suite: Imagine a Campus where Productivity is powered by the Human Voice]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1235583051_711.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes.
   Published by: Nuance]]></description>
		<pubDate>Wed, 25 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Best Practices in the Call Center: A Customer Touch&#45;Point Methodology]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1232978665_667.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This document explains about improving operational efficiencies and also customer satisfaction by establishing own customer touch&#45;point methodology.
   Published by: Oracle Corporation]]></description>
		<pubDate>Mon, 26 Jan 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1228229356_101.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
   Published by: Nuance]]></description>
		<pubDate>Tue, 02 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1228155299_999.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
   Published by: Nuance]]></description>
		<pubDate>Mon, 01 Dec 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

