Bitpipe: Call Center Management Research http://www.bitpipe.com/rlist/term/Call-Center-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Wed, 02 Jul 2008 20:15:26 EDT Wed, 02 Jul 2008 20:15:26 EDT <![CDATA[Best Practices for Remote Support and Services]]> Sun, 25 Jun 2006 24:00:00 EDT <![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[CosmoCom Consolidates VisitBritain's Highly Distributed Global Contact Center]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Moving beyond the Queue - Focusing on the Real-Time Customer]]> Mon, 19 May 2008 24:00:00 EDT <![CDATA[Success Story: Communications - AT&T]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT <![CDATA[Top 10 Tips on Getting Started with Speech Analytics]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics]]> Tue, 01 Apr 2008 24:00:00 EDT