Most Popular White Papers and Webcasts Call Center Management Research http://www.bitpipe.com/tlist/Call-Center-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 10 May 2013 15:35:11 EDT Fri, 10 May 2013 15:35:11 EDT <![CDATA[Overhauling a Legacy Contact Center: Starting Steps]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Cost-Saving Tips for Contact Centers]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Why Cloud? Better Security than Most Companies Can Provide Themselves]]> Tue, 07 May 2013 24:00:00 EDT <![CDATA[Navy Federal Credit Union becomes trusted advisor with Infor]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Can the Cloud Deliver More Up-time than On-premises Deployments?]]> Fri, 26 Apr 2013 24:00:00 EDT <![CDATA[NJ 2-1-1 Success Story]]> Fri, 26 Apr 2013 24:00:00 EDT <![CDATA[Case Study: la Caixa - Bank takes customer and employee support to the next level]]> Wed, 30 Sep 2009 24:00:00 EDT <![CDATA[Measuring the Return on Investment of APM]]> Wed, 06 Mar 2013 24:00:00 EST <![CDATA[Unified Communication Manager - Class of Service]]> Thu, 14 Feb 2013 24:00:00 EST <![CDATA[Contact Center Consumer Preference eBook]]> Mon, 11 Feb 2013 24:00:00 EST <![CDATA[Delivering a Personalized Experience: the Multichannel Contact Center]]> Mon, 11 Feb 2013 24:00:00 EST <![CDATA[3-2-1 Contact the Call Center]]> Thu, 31 Jan 2013 24:00:00 EST <![CDATA[The Inner Circle Guide to Cloud-Based Contact Center Solutions]]> Mon, 28 Jan 2013 24:00:00 EST <![CDATA[New World of Customer Expectations]]> Fri, 25 Jan 2013 24:00:00 EST <![CDATA[The Next-Generation Contact Center]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Dying to Comply]]> Mon, 31 Oct 2011 24:00:00 EDT <![CDATA[Workforce Management in a contact centre]]> Sat, 30 Jun 2012 24:00:00 EDT <![CDATA[Sprint Becomes More Efficient When Customers Go Online]]> Mon, 17 Dec 2012 24:00:00 EST <![CDATA[How Mobile Devices are Driving Innovations in Contact Centers]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[Best Practices in the Call Center: A Customer Touch-Point Methodology]]> Wed, 10 Oct 2012 24:00:00 EDT <![CDATA[The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub"]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Case Study: Fast, reliable Payment Card Industry compliance]]> Mon, 16 Jul 2012 24:00:00 EDT <![CDATA[Six Best Practices for Agent Knowledge Management]]> Thu, 21 Jun 2012 24:00:00 EDT <![CDATA[Is it time to reevaluate your workforce management tools?]]> Wed, 20 Feb 2013 24:00:00 EST <![CDATA[Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral]]> Mon, 29 Oct 2012 24:00:00 EDT <![CDATA[Benchmarking in the contact center: Tips for managing what you measure]]> Fri, 31 Dec 2010 24:00:00 EST <![CDATA[Customer Care in a Social World: Are We There Yet?]]> Thu, 01 Mar 2012 24:00:00 EST <![CDATA[Is Social Media Transforming Your Business?]]> Thu, 01 Mar 2012 24:00:00 EST <![CDATA[Why a Call Centric CRM?]]> Wed, 01 Aug 2012 24:00:00 EDT <![CDATA[Mobile Devices: Changing the Way You'll Service Your Customers]]> Wed, 15 Aug 2012 24:00:00 EDT <![CDATA[What If Any Agent Could Take Any Call?]]> Fri, 22 Jun 2012 24:00:00 EDT