Most Popular White Papers and WebcastsCall Center Management Research http://www.bitpipe.com/tlist/Call-Center-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 25 Sep 2009 10:15:26 EDT Fri, 25 Sep 2009 10:15:26 EDT <![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]> Fri, 18 Sep 2009 24:00:00 EDT <![CDATA[Communications Skills for Remote Support]]> Wed, 16 Sep 2009 24:00:00 EDT <![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]> Thu, 10 Sep 2009 24:00:00 EDT <![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]> Thu, 10 Sep 2009 24:00:00 EDT <![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]> Thu, 10 Sep 2009 24:00:00 EDT <![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]> Fri, 25 Jul 2008 24:00:00 EDT <![CDATA[Best Practices in the Call Center: A Customer Touch-Point Methodology]]> Mon, 26 Jan 2009 24:00:00 EST