Bitpipe: CRM Research

Must Read: New Issue of Intel Premier IT Magazine

Tue, 30 Jun 2009 24:00:00 EDT

A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now. Published by: Intel Corporation

Customer case studies using HP Business Availability Center

Mon, 01 Jun 2009 24:00:00 EDT

Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems. Published by: Hewlett-Packard Company

Enable OEM End Customers to Interact with and Build Their Own Reports

Tue, 23 Jun 2009 24:00:00 EDT

This white paper explains how OEMs can embed BIRT into their applications to enable end customers to build highly usable and scalable reports thus driving the market's adoption of their application. Published by: Actuate

Build Extensible Dashboards that Meet OEM End Customer Needs

Tue, 23 Jun 2009 24:00:00 EDT

Today's OEM end customers are demanding dashboards to view performance metrics. This webcast discusses how to implement dashboards that present real-time operational indicators enabling end users to quickly take action and effect change before it is too late. Published by: Actuate

Sage SalesLogix Flash Demo

Mon, 22 Jun 2009 24:00:00 EDT

This brief, interactive demo highlights the benefits of Sage SalesLogix award-winning CRM solution for various organizational departments. Published by: Sage SalesLogix

Sybase IQ: The Smart Approach to Analytics

Fri, 19 Jun 2009 24:00:00 EDT

Sybase CTO Irfan Khan speaks about the features, the benefits, and the future of the world's leading column-based analytics server in this first-hand look at the latest release of Sybase IQ. Published by: Sybase, Inc.

Six Mistakes Companies Are Making Today and How You Can Avoid Them

Fri, 19 Jun 2009 24:00:00 EDT

Organizations need technology that can unlock the value of information. Information can drive new insights to help transform and significantly improve the business, especially critical in an uncertain economy. This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to... Published by: SAP BusinessObjects

Gaining the Performance Edge Using a Column-Oriented Database Management System

Fri, 19 Jun 2009 24:00:00 EDT

As organizations continue to employ larger data warehouses, the need for performance will continue to outpace the capabilities of traditional relational databases. This paper explores the data explosion and why column-oriented database systems are able to provide the boost needed to gain the performance edge. Published by: Sybase, Inc.

Varicent for Microsoft© Dynamics CRM

Fri, 19 Jun 2009 24:00:00 EDT

Drive CRM adoption by combining compensation details with opportunity management. By providing visibilty into variable compensation, your sales team will ensure to utilize your CRM and ensure its the one source for sales performance information. Published by: Varicent Software

Unlock Your Sales Potential

Fri, 19 Jun 2009 24:00:00 EDT

During this recession sales effectiveness is becoming more crucial to coming out on top. This webcast will discuss all the factors your organization needs to unlock your sales potential and to come out of this downturn as strong as, if not stronger, than before. Watch this webcast to learn the benefits sales analytics can provide your company. Published by: Birst

It's Time to "Go Commando" - The Birst Sales Survival Guide for 2009

Fri, 19 Jun 2009 24:00:00 EDT

Commando teams carefully plan and execute to reduce risk and achieve success. Read this sales survival guide to learn how to - and why you should - adopt this philosophy and the main factors to focus on that will ensure your sales organization not only survives 2009 but comes out of it successfully. Published by: Birst

Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer

Wed, 01 Oct 2008 24:00:00 EDT

Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media. This paper explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships. Published by: Sage SalesLogix

CRM: A Business Imperative for Companies during the Global Economic Downturn

Mon, 01 Jun 2009 24:00:00 EDT

The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities - despite the most challenging market conditions. Published by: Sage SalesLogix

Considering CRM solutions? First understand CRM best practices

Thu, 01 Nov 2007 24:00:00 EDT

The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle. Published by: Sage SalesLogix

The CIO's Guide to BI Tools and Strategies

Wed, 17 Jun 2009 24:00:00 EDT

Business intelligence is more important now than ever, largely because it can help identify business inefficiencies and drive business results and new revenue - all critical in an economic downturn. Read this guide to learn about the latest trends in business intelligence, and the strategies and tools that will lead to a successful BI project. Published by: Tableau Software

Decide to Survive: Four imperatives make Decision Management essential in today's uncertain environment

Sun, 01 Feb 2009 24:00:00 EST

Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs. Published by: FICO

Practices and Trends in Enterprise Application Management

Mon, 22 Dec 2008 24:00:00 EST

Deploying business applications and vertical industry applications is complex and time-consuming. EMA research has found that while enterprise IT organizations are very good at deploying and maintaining infrastructure, they are still struggling to effectively deploy and manage the business services and applications that infrastructure supports. Published by: Compuware Corporation

How To Improve Yard and Supply Chain Performance

Mon, 01 Sep 2008 24:00:00 EDT

Traditionally, yard management systems have been implemented on the customer's premises. However, a new generation of yard management systems is emerging, based on the "software as a service" model, which enables smaller yards to cost justify these applications. Published by: Sterling Commerce

A Guide To Building a Business Case for Self-Service Appointment Scheduling

Wed, 10 Jun 2009 24:00:00 EDT

Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software. Published by: TimeTrade Systems

20 Steps To Delivering The Perfect Order

Mon, 02 Mar 2009 24:00:00 EST

How can business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? Forrester has developed a best practices checklist of 20 steps required to support a perfect order. Published by: Sterling Commerce

Distributed Order Management: Maximizing Customer and Partner Sales Online

Thu, 01 Mar 2007 24:00:00 EST

This IDC White Paper examines the importance of distributed order management. We explain the changing market conditions that have given rise to it and discuss the emergence of a new type of business whose charter is to steer consistency of brand as a product or service is marketed and sold across an extended selling chain. Published by: Sterling Commerce

Road Map To The Perfect Order - Best Practice Strategies For Success

Wed, 01 Aug 2007 24:00:00 EDT

In the quest for a perfect order, enterprises must design their new road map to address process ownership, process optimization, technology support, and solution agility. Though "perfect order" may mean so many things to so many people, 63% of enterprises, in an August 2007 Forrester survey believe that a "perfect order" exists. Published by: Sterling Commerce

The Forrester Wave™: Order Management Hubs, Q4 2008

Fri, 14 Nov 2008 24:00:00 EST

In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led the pack among the Leaders who delivered technologies that support the perfect order. Published by: Sterling Commerce

The Business Case for Desktop Integration: A practical solution with rapid ROI

Wed, 10 Jun 2009 24:00:00 EDT

This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results. Published by: Cicero Inc.

On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications

Wed, 10 Jun 2009 24:00:00 EDT

To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches. Published by: Cicero Inc.

Video White Paper: Seven Tips for Profiting from Lean Times with CRM

Wed, 10 Jun 2009 24:00:00 EDT

During tough economic times customer relationship management is key to staying ahead of the game. This video will discuss seven tips to leverage CRM during lean economic times. Published by: Oracle Corporation

How Do You Evaluate Which On-Demand CRM Solution is Right for You?

Thu, 08 Jan 2009 24:00:00 EST

The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of recession, provided there is a bona fide business need and the initiative can reliably be expected to create additional revenue or save money. Published by: Oracle Corporation

Retailers' Response to the Global Economy Downturn - Enabling Immersive Shopping Experiences

Mon, 09 Mar 2009 24:00:00 EDT

This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective. Published by: Oracle Corporation

Maximizing CRM Effectiveness During Lean Times

Wed, 10 Jun 2009 24:00:00 EDT

When the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results. Published by: Oracle Corporation

Creating Enduring Customer Relationships

Wed, 10 Jun 2009 24:00:00 EDT

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. Published by: Oracle Corporation

Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery

Wed, 10 Jun 2009 24:00:00 EDT

Selling in a recession is tough. And simply doing more of the same is not the way to survive, much less thrive, in a recession. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump. Published by: Oracle Corporation

Differentiate Your Company with Complete CRM

Wed, 10 Jun 2009 24:00:00 EDT

This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. Published by: Oracle Corporation

Self-Service That Really Serves

Wed, 10 Jun 2009 24:00:00 EDT

To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. Published by: Oracle Corporation

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them

Tue, 09 Jun 2009 24:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. Published by: Pivotal CRM, a CDC Software solution

The Business Benefits of Xenos Enterprise Server™

Tue, 09 Jun 2009 24:00:00 EDT

Explore customer examples that illustrate the range of business applications implemented in production based on Xenos solutions with Xenos Enterprise Server (Xenos ES) components, by market segment. Published by: Xenos Group Inc.

Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance

Sun, 01 Feb 2009 24:00:00 EST

This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified... Published by: Xenos Group Inc.

Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data

Tue, 09 Jun 2009 24:00:00 EDT

As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance... Published by: Bit9, Inc.

Anatomy of a PeopleSoft Enterprise Archiving Project

Mon, 04 Feb 2008 24:00:00 EST

Business-critical ERP applications, such as PeopleSoft Enterprise, represent an ongoing corporate investment. This white paper explains how the seven basic principles for managing enterprise application data can help your organization. Published by: IBM

Best Practices of the Best-Run Sales Organizations

Mon, 01 Jun 2009 24:00:00 EDT

Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Published by: SAP America Inc

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis

Fri, 05 Jun 2009 24:00:00 EDT

There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. Published by: SAP America Inc

Operational Excellence: The New Lever of Profitability and Competitive Advantage

Thu, 01 Jan 2009 24:00:00 EST

The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance. Published by: SAP America Inc

Managing IT in a Downturn: Beyond Cost Cutting

Sat, 01 Nov 2008 24:00:00 EDT

Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. Published by: SAP America Inc

Identity-Enabled Web Services: Standards-based Identity for Web 2.0 - Today

Fri, 05 Jun 2009 24:00:00 EDT

Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing Web Services has been a challenge until recently. This White Paper discusses how Identity-Enabled Web Services works, and why it is important. Published by: Ping Identity Corporation

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis

Tue, 02 Jun 2009 24:00:00 EDT

The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Published by: SAP America Inc

The potential ROI of a remote support solution via the SaaS model

Thu, 04 Jun 2009 24:00:00 EDT

This webcast will address the real dollar savings of using this model and the potential for ROI. Published by: Citrix Online - GotoAssist

One: Oracle News for Midsized Organizations Issue 2

Mon, 07 Jul 2008 24:00:00 EDT

This issue of ONE takes a look at regulatory compliance - a topic that every manager should consider. It is important to look at compliance as a way to drive your business, create efficiency and keep your competitive edge sharp. Published by: Oracle Corporation

One: Oracle News for Midsized Organizations Issue 5

Thu, 04 Jun 2009 24:00:00 EDT

In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers. Published by: Oracle Corporation

Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions

Mon, 05 Jan 2009 24:00:00 EST

Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions. Published by: Oracle Corporation

Developing A Universal Approach To Cleansing Customer And Product Data

Tue, 02 Jun 2009 24:00:00 EDT

Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. Published by: SAP America Inc

Data Quality: A Survival Guide For Marketing

Tue, 02 Jun 2009 24:00:00 EDT

Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. Published by: SAP America Inc

SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration

Tue, 02 Jun 2009 24:00:00 EDT

Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency. Published by: SAP America Inc

Sales Force Automation: A SugarCRM's Sales Tools Demo

Tue, 02 Jun 2009 24:00:00 EDT

Watch this demonstration of SugarCRM to learn the many benefits SugarCRM has to offer you and your company, from automated lead notification to track and share sales contacts and much more. This demonstration will show just how easy SugarCRM is to use and how it can benefit your company. Published by: SugarCRM Inc.

SugarCRM and Asterisk: Automating Customer Support Processes

Tue, 02 Jun 2009 24:00:00 EDT

Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps. Published by: SugarCRM Inc.

Top Trends Driving CRM Innovation in 2009 and Beyond

Tue, 02 Jun 2009 24:00:00 EDT

Watch this webcast to learn how many factors are colliding in the technology world, enabling more organizations to deploy CRM with positive results. This webcast includes industry analysis regarding top trends in CRM deployment and development, as well as an in-depth discussion of how decision makers can leverage these trends to their benefit. Published by: SugarCRM Inc.

Managing Sales During a Meltdown

Tue, 02 Jun 2009 24:00:00 EDT

During the economic downturn, it is important to manage sales in a way that ensures sales success. In this webcast SugarCRM customer Bright House Networks and Levementum discuss lessons learned from past economic downturns and how to protect your sales operation during the recession and beyond with open source enterprise applications. Published by: SugarCRM Inc.

Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM

Tue, 02 Jun 2009 24:00:00 EDT

A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers. Published by: SugarCRM Inc.

Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline

Tue, 02 Jun 2009 24:00:00 EDT

When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve. Published by: SugarCRM Inc.

Why Does Contact Compliance Matter to your Oracle CRM Application?

Tue, 16 Jun 2009 14:00:00 EDT

This Webcast provides strategies for effectively maintaining and managing customer contacts in today's challenging regulatory environment while improving sales and marketing campaigns with Oracle CRM. Published by: Gryphon Networks Corp

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy

Thu, 09 Apr 2009 24:00:00 EDT

Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. Published by: Aplicor

Optimizing Sales Performance Management through Data Integration and Analytics

Thu, 28 May 2009 24:00:00 EDT

Sales Performance Management (SPM) encompasses both the technology and processes that align performance with business objectives. This study explores the current intentions, challenges and strategies across 150 sales organizations. Published by: Varicent Software

Beagle Research Report: Bosley Self-service Case Study

Tue, 26 May 2009 24:00:00 EDT

This Beagle research study shows how adding automated appointment scheduling that is easy to use for both customers and service providers is beneficial for most any business. Published by: TimeTrade Systems

Improve Lead Generation and Clean Up Your Pipeline -- Generate Better Leads for Better Sales Results

Tue, 19 May 2009 24:00:00 EDT

In this paper you will learn how better lead generation will naturally lead to better sales performance. Learn the pitfalls of current lead generation processes and the key factors to improving lead generation in your company. Read this paper to learn how your company can enjoy the benefits of better lead generation. Published by: ZoomInfo

Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo

Tue, 19 May 2009 24:00:00 EDT

In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo. Published by: ZoomInfo

How Self-Service Scheduling Drives Business for Appointment-Based Operations

Mon, 18 May 2009 24:00:00 EDT

This white paper will show how a new generation of Web-based, on-demand, Software-as-a-Service (SaaS) solutions is helping organizations of all sizes overcome the new macro-trends that are making it increasingly difficult for service-based businesses to run at optimal efficiency. Published by: TimeTrade Systems

Why Are Organizations Turning to Self-Scheduling

Mon, 18 May 2009 24:00:00 EDT

Find out how government organizations and private businesses all over the US are replacing their out-of-date legacy systems and administrative practices with TimeTrade System's 'Self-Scheduling' solution to dramatically cut administration costs, increase productivity, efficiency and customer satisfaction. Published by: TimeTrade Systems

Oracle IT Modernization Series Modernization: The Path to SOA

Fri, 01 Aug 2008 24:00:00 EDT

IT organizations are under increasing pressure to reduce costs while at the same time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and it's benefits. Published by: Oracle Corporation

Customer Experience Management & Metrics

Tue, 12 May 2009 24:00:00 EDT

This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future. Published by: Wipro Technologies

Nucleus Research: Force.com Drives Faster Development

Wed, 13 May 2009 24:00:00 EDT

Cloud computing is dramatically changing the cost and time equation for enterprise applications and custom application development. This report from Nucleus Research highlights the advantages of Force.com that allow ISVs, on average, 4.9 times faster application development than traditional .NET or JAVA environments. Published by: Salesforce.com

Wipro Consulting Services (WCS): Redefining the Consulting DNA

Tue, 12 May 2009 24:00:00 EDT

Read this white paper to learn about the evolution of Wipro Consulting Services (WCS) as well as the methods critical to it's success. Explore the difficulties management faced in achieving an optimal organizational design, key consulting practice areas the company specialized in, and it's strategies for long term growth. Published by: Wipro Technologies

Customer Success Story: Cox Communications - Automating business processes enhances competitive edge

Mon, 11 May 2009 24:00:00 EDT

View this success story to learn how Cox Communication increased their productivity, saved money and maintained their reputation for superior customer service by implementing an automated laptop management and updating process with Afaria, the frontline management and security solution from Sybase. Published by: Sybase, Inc.

US Food Service - Streamline project includes Afaria

Mon, 11 May 2009 24:00:00 EDT

Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office. Published by: Sybase, Inc.

iPhone for the Enterprise

Mon, 11 May 2009 24:00:00 EDT

One of the biggest concerns of using the iPhone for the enterprise is the security and manageability issues. Read this white paper to learn how Sybase has met these issues head on and the solutions they have developed to make the iPhone ready for use in the enterprise. Published by: Sybase, Inc.

Better Customer Insight, Better Bottom Line - Gaining Insight from Unified Information Access

Mon, 01 Dec 2008 24:00:00 EST

In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. Published by: Attivio, Inc.

Unified Information Intelligence: Gain Active Intelligence from Content and Data

Fri, 08 May 2009 24:00:00 EDT

This paper explores Unified Information Access technology and solutions and benefits for businesses and users. It offers solution examples: case studies meant to illustrate how UIA can be successfully applied. And it provides a Getting Started roadmap for organizations that wish to identify and implement a UIA solution. Published by: Attivio, Inc.

Increasing the ROI of Mobility

Fri, 08 May 2009 24:00:00 EDT

Read this paper to learn that virtually every organization with a mobile workforce can benefit from Afaria. This powerful and proven technology that is capable of handling large data transfers to and from mobile devices is already delivering notable business benefits to many organizations. Published by: Sybase, Inc.

Engage Me! Web Experience Management as the New Business Imperative

Tue, 01 Jul 2008 24:00:00 EDT

In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM. Published by: FatWire Corp.

The Business Case for WEO (Web Experience Optimization)

Sun, 01 Mar 2009 24:00:00 EST

This independent report from Yphise research highlights the business case for WEO (Web Experience Optimization), examining key benefits and comparing leading WEO solutions. Published by: FatWire Corp.

Proactive Sales Intelligence: The New Requirement for Getting Into the Game

Thu, 07 May 2009 24:00:00 EDT

This white paper examines an area that holds real promise for optimizing the performance of almost any sales force-providing salespeople with "proactive" access to sales intelligence. Read on to learn how proactive sales intelligence can benefit your sales force and sales effectiveness almost immediately. Published by: ZoomInfo

Learn how to Enhance your Online Customer Relationships

Tue, 05 May 2009 24:00:00 EDT

To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention. Published by: Actuate

Keeping Up with the Buyers: The Impact of a Great First Impression

Thu, 07 May 2009 24:00:00 EDT

Past economic slowdowns have shown us that customers rein in their spending and write smaller checks if they are concerned about the business climate. This is why "sales effectiveness" is more important than ever. Read this whitepaper to understand the need for increasing sales effectiveness at the beginning of the sell cycle. Published by: ZoomInfo

Let Customer Feedback Do the Driving

Thu, 31 May 2007 24:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Published by: SPSS Inc. Worldwide Headquarters

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

Wed, 31 Dec 2008 24:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Published by: SPSS Inc. Worldwide Headquarters

CRM: Metrics that Effect the Bottom Line

Tue, 05 May 2009 24:00:00 EDT

Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented by most large corporations over the last decade that has failed to live up to its expectations. Any effort that costs this much and takes up this much of your time needs to be measured and evaluated. Published by: Actuate

Avoiding Data Quality Failure: Identifying Data Quality

Mon, 03 Mar 2008 24:00:00 EST

This presentation transcript features speaker Evan Levy, partner and co-founder of Baseline Consulting, a professional services firm concentrating on enterprise data issues. This discussion is about data quality and some of the challenges and pitfalls that are seen during data quality implementation. Published by: Pitney Bowes Business Insight

The Customer-Driven Innovation Series: The Predictive Enterprise

Sat, 01 Dec 2007 24:00:00 EST

Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work. Published by: SPSS Inc. Worldwide Headquarters

10 Ways Predictive Analytics Can Help You

Thu, 05 Feb 2009 02:00:00 EST

Predictive analytics is a powerful tool that helps organizations solve key challenges by using business knowledge to drive efficiencies and strengthen their competitive advantage. Learn how to become a Predictive Enterprise - watch the webcast today! Published by: SPSS Inc. Worldwide Headquarters

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Coinstar Selects the Most Profitable Machine Locations

Mon, 04 May 2009 24:00:00 EDT

Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details. Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

Haworth, Inc. - Office furniture maker improves customer satisfaction through in-depth analysis of customer attitudes and preferences

Mon, 04 May 2009 24:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. Published by: SPSS Inc. Worldwide Headquarters

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Published by: SPSS Inc. Worldwide Headquarters

Globo.com customer story

Mon, 04 May 2009 24:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. Published by: SPSS Inc. Worldwide Headquarters

10 Ways Predictive Analytics Can Really Help You

Fri, 01 May 2009 24:00:00 EDT

This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector. Published by: SPSS Inc. Worldwide Headquarters

Empower Your Consumer Research Department with Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. Published by: SPSS Inc. Worldwide Headquarters

CA Wily Customer Experience Manager

Tue, 30 Dec 2008 24:00:00 EST

Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. Published by: CA

Enhancing the Customer Experience with Loyalty Management - Strengthen the Brand and Improve Customer Retention

Mon, 27 Apr 2009 24:00:00 EDT

By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. Published by: SAP America Inc

Delivering Superior Customer Value in Communications Firms - Enabling Optimal Offer Creation for Service Providers

Mon, 27 Apr 2009 24:00:00 EDT

For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. Published by: SAP America Inc

Enhancing Interaction Center ROI in Turbulent Economic Times

Mon, 27 Apr 2009 24:00:00 EDT

Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. Published by: SAP America Inc

Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting

Mon, 27 Apr 2009 24:00:00 EDT

Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Published by: SAP America Inc

Aligning Sales Territories to Enhance Sales Productivity - Improving Customer Relationships in a Tough Economy

Fri, 24 Apr 2009 24:00:00 EDT

Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage. Published by: SAP America Inc

Next-Generation Mobility Platforms, an IDC white paper

Thu, 23 Apr 2009 24:00:00 EDT

In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. Published by: Sybase, Inc.

Deploying Oracle® Siebel CRM on Sun™ Storage 7000 Unified Storage Systems

Thu, 16 Apr 2009 24:00:00 EDT

This article acts as a guide for installing Oracle Siebel CRM 8 software in conjunction with these scalable open storage systems. It can be used to help customers and Sun technical support engineers create proof-of-concept environments for application testing or benchmarking. Published by: Sun Microsystems, Inc.

CRM Suite Software Product Directory 2009 Edition

Mon, 13 Apr 2009 24:00:00 EDT

Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use. Published by: SearchCRM

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times

Tue, 14 Apr 2009 24:00:00 EDT

In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run. Published by: SAP America Inc

Accelerating Enterprise Application ROI

Mon, 01 Dec 2008 24:00:00 EST

Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades. Published by: Oracle Corporation

Plugging In the Universal Adapter

Thu, 01 Jan 2009 24:00:00 EST

Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs. Published by: Oracle Corporation

Reducing Risks Associated with Adopting a Customer Relationship Management System

Mon, 01 Dec 2008 24:00:00 EST

This white paper briefly highlights CRM's recent evolution and examines the risks that accompany those developments. Most important, it identifies the capabilities of Oracle User Productivity Kit that can mitigate the risks posed by CRM systems and maximize the opportunities for valuable returns on CRM investments. Published by: Oracle Corporation

Oracle CRM On Demand Integration to Siebel CRM

Wed, 01 Apr 2009 24:00:00 EDT

Check out this short demo to learn how integrating customer relationship management (CRM) solutions can enhance your company's customer interaction and service across multiple company divisions. Published by: Oracle Corporation

Oracle Sales Prospector

Wed, 01 Apr 2009 24:00:00 EDT

Check out this product demo to learn about this social CRM application that provides several insights to salespeople and ultimately leads to increased sales. Published by: Oracle Corporation

Siebel Self Service CRM

Wed, 01 Apr 2009 24:00:00 EDT

Check out this demo to learn how Siebel Self Service 8.1.1 can help improve customer loyalty and profitability. Published by: Oracle Corporation

Social CRM Comes of Age

Wed, 01 Apr 2009 24:00:00 EDT

Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Published by: Oracle Corporation

The Five Things Data Architects Need to Know About Collaborating with their Business Users

Fri, 27 Mar 2009 24:00:00 EDT

Improving interaction between IT architects and their business clients ensures that what their teams produce moves the client's business forward. This paper discusses five things you can do right now to improve collaboration with business users. Published by: Embarcadero Technologies, Inc.

Archiving Best Practices: 9 Steps to Successful Information Lifecycle Management

Fri, 16 Jan 2009 24:00:00 EST

Data growth is on the rise and organizations need an alternative to extra hardware to manage this growth. Data archiving provides highly effective Information Lifecycle management. Read this white paper for 9 steps to successfully implement an ILM solution. Published by: Informatica, formerly Applimation

Best Practices for Provisioning Databases for Test and Development

Fri, 16 Jan 2009 24:00:00 EST

Best practices and new technologies available for provisioning databases for test and development environments are outlined in this white paper. Using this as a guide, organizations can save time and resources, meet regulatory compliance standards, and streamline database provisioning processes for test and development environments. Published by: Informatica, formerly Applimation

Force.com: Create and Run Any Application in the Cloud

Tue, 31 Mar 2009 24:00:00 EDT

Cloud computing is changing the landscape of information technology in a profound way. Building and running business applications with traditional software has always been complex, slow, and expensive. By replacing locally managed stacks of networking, hardware, and software resources with an Internet-based utility, this model has changed how.. Published by: Salesforce.com

Advanced Customer Services for Oracle CRM On Demand

Thu, 26 Mar 2009 24:00:00 EDT

Oracle Advanced Customer Services provides collaborative, highly personalized services for ongoing operational improvement and helps you maximize the return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your solution. Published by: Oracle Corporation

Siloed CRM Applications vs. a Process-Based Approach: Which CRM Strategy Is Right for Your Business - and Your Customers?

Thu, 26 Mar 2009 24:00:00 EDT

Realizing the limitations of siloed system approaches, many companies are now seeking solutions that support end-to-end processes spanning all relevant areas of the enterprise... Published by: SAP America Inc

The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times

Tue, 24 Mar 2009 24:00:00 EDT

This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth. Published by: Exact Software

System Integrator Echo Lane and Pervasive pave way for customized Salesforce integration

Thu, 19 Mar 2009 24:00:00 EDT

National Retirement Partners, a retirement management company, sought to improve its ability to meet government regulations and the Employee Retirement Income Security Act. Working with Echo Lane and Pervasive, they created a solution on top of Salesforce to deliver pre-built configuration and integration, effectively meeting their goal. Published by: Pervasive Software

SAP CRM

Fri, 20 Mar 2009 24:00:00 EDT

Taking their cue from a cognitive experiment involving two teams tossing a ball and an unnoticed gorilla, SAP makes the point in this webcast that an organization's sales team shouldn't miss the obvious with SAP's power CRM. Published by: SAP America Inc

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience

Thu, 01 Jan 2009 24:00:00 EST

Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. Published by: SAP America Inc

Start Specifically, Expand Progressively: An Evolutionary Approach to Improving Customer Acquisition and Loyalty

Thu, 19 Mar 2009 24:00:00 EDT

In this white paper we look at five key areas where manufacturing can gain major benefits from customer relationship management (CRM) tools in as little as three to four months. Published by: SAP America Inc

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points

Thu, 01 Jan 2009 24:00:00 EST

Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers. Published by: SAP America Inc

MAX Version 5.0

Mon, 16 Mar 2009 24:00:00 EDT

MAX offers significant depth and breath of functionality for manufacturing companies that require MRP Planning, Capacity Planning, Forward and Backward Traceability, and Integrated Engineering Change Control. Published by: Exact Software

E-Guide: Eight Best Practices for Running Blackberry Enterprise Server on Lotus Notes Domino

Sat, 15 Mar 2008 24:00:00 EDT

These eight best practices and maintenance tips will keep BlackBerry Enterprise Server running properly in your Lotus Notes Domino environment. Published by: BlackBerry

Effective Negotiating: 5 Rules for Smooth Transactions

Fri, 13 Mar 2009 24:00:00 EDT

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Published by: Global Knowledge

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform

Mon, 09 Mar 2009 24:00:00 EDT

To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. Published by: Salesforce.com

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style

Mon, 09 Mar 2009 24:00:00 EDT

In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations. Published by: Aplicor

The Data Quality Ball

Tue, 19 Feb 2008 24:00:00 EST

This white paper explains how data quality vendors must "turn their applications inside out" and allow its elements to be called as web services within other applications to remain competitive. Group 1 has done this by re-architecting its Customer Data Quality Platform product into bite-sized pieces which can be called via web services. Published by: Pitney Bowes Business Insight

Improving the quality of customer data: A Mentor Graphics Case Study

Mon, 09 Mar 2009 24:00:00 EDT

Mentor Graphics needed a way to improve the quality of its customer data and efficiently utilize this information to better target leads. This case study details how Group 1 developed a customer data solution that provided flexibility and control in determining how to link or merge duplicate customer records. Published by: Pitney Bowes Business Insight

Data, Disconnected: Taking the Necessary Steps to Build Greater Accuracy into the Customer Management Processes

Mon, 09 Mar 2009 24:00:00 EDT

This white paper for the communications sector examines how inaccurate data can impact customer relationships, and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment. Published by: Pitney Bowes Business Insight

Full Spectrum Customer Data Integration (CDI) Solutions

Mon, 09 Mar 2009 24:00:00 EDT

Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program. Published by: Pitney Bowes Business Insight

Managing Your Data Assets

Mon, 09 Mar 2009 24:00:00 EDT

Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information! Published by: Pitney Bowes Business Insight

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast

Tue, 03 Mar 2009 24:00:00 EST

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Published by: Cast Iron Systems

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast

Tue, 03 Mar 2009 24:00:00 EST

View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Published by: Cast Iron Systems

THE NEW STRATEGIC PARTNERSHIP - Joining Capabilities to Cut Risk and Grow Customer Satisfaction

Fri, 27 Feb 2009 24:00:00 EST

This paper explains how corporations are seeking a new, outcome-oriented architecture to support their technology needs, and they are undergoing a transition towards relying on customer satisfaction as the chief metric of success. This shift in corporate outlook offers a blueprint to BPO service providers for creating a responsive service model. Published by: Wipro Technologies

Heinz Uses Wireless Technology to Gain Retail Advantage

Thu, 26 Feb 2009 24:00:00 EST

Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. Published by: BlackBerry

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones

Wed, 25 Feb 2009 24:00:00 EST

When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage. Published by: BlackBerry

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones

Wed, 25 Feb 2009 24:00:00 EST

Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. Published by: BlackBerry

Anatomy of a Siebel CRM Archiving Project

Tue, 24 Feb 2009 24:00:00 EST

Siebel sites are realizing the benefits of a full-lifecycle enterprise data management strategy that includes database archiving to derive more business value. When you align enterprise data management with your business objectives, you unleash real benefits across your enterprise. Published by: IBM

Simplify Oracle CRM On Demand Integration

Mon, 23 Feb 2009 24:00:00 EST

Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more. Published by: Cast Iron Systems

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics

Fri, 20 Feb 2009 24:00:00 EST

This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. Published by: SPSS Inc. Worldwide Headquarters

SPSS Survey Tips

Fri, 20 Feb 2009 24:00:00 EST

Are you currently involved in survey research? Or are you developing a survey for the first time? Regardless of your level of experience, SPSS Survey Tips can help you plan, develop, and execute surveys. Published by: SPSS Inc. Worldwide Headquarters

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics

Fri, 20 Feb 2009 24:00:00 EST

This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. Published by: SPSS Inc. Worldwide Headquarters

How to Ensure That Your Employees Will Want to Use CRM

Fri, 20 Feb 2009 24:00:00 EST

This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. Published by: Pivotal CRM, a CDC Software solution

Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty

Fri, 20 Feb 2009 24:00:00 EST

This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. Published by: Pivotal CRM, a CDC Software solution

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

Fri, 20 Feb 2009 24:00:00 EST

This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. Published by: Pivotal CRM, a CDC Software solution

Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools

Fri, 20 Feb 2009 24:00:00 EST

In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. Published by: Pivotal CRM, a CDC Software solution

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs

Fri, 20 Feb 2009 24:00:00 EST

This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Published by: Pivotal CRM, a CDC Software solution

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Fri, 20 Feb 2009 24:00:00 EST

This paper explores core principles companies can use to help them select a CRM system. Published by: Pivotal CRM, a CDC Software solution

Empowering the Mobile Enterprise

Fri, 20 Feb 2009 24:00:00 EST

This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity. Published by: Pivotal CRM, a CDC Software solution

Client Relationship Management for Asset Managers

Fri, 20 Feb 2009 24:00:00 EST

This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster. Published by: Pivotal CRM, a CDC Software solution

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market

Fri, 20 Feb 2009 24:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. Published by: Pivotal CRM, a CDC Software solution

eGuide - Mobile Security Policies

Mon, 16 Feb 2009 24:00:00 EST

In this expert E-Guide, you'll discover three key elements that are essential to your mobile security policy and learn how government regulations affect what is required in your policy. Published by: BlackBerry

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2

Wed, 11 Feb 2009 24:00:00 EST

This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. Published by: Talend

Integrating SAP Data in the Information System Using Open Source Data Integration

Tue, 10 Feb 2009 24:00:00 EST

This Technical Note discusses Talend's data integration capabilities for SAP and covers Talend's SAP connectors, as well as additional SAP-dedicated tools. Published by: Talend

TowerGroup 2009 Predictions: Top 10 Business and IT Drivers for the Wealth Management Sector

Tue, 10 Feb 2009 24:00:00 EST

This report provides critical tips for building a long-term customer retention strategies and maintaining growth in a tough economic environment. Published by: Actuate

Beyond the Security Breach: Protecting Sensitive Data Using Encryption & Key Management

Tue, 10 Feb 2009 24:00:00 EST

This paper identifies how organizations need to deploy new solutions to protect their information assets from theft and misuse, it also explores the landscape of legal liabilities and identifies the technical hurdle facing both management and IT. Published by: Linoma Software

Energy Today and Tomorrow

Fri, 06 Feb 2009 24:00:00 EST

This white paper provides good overview of issues and concerns in energy sector along with overview of various energy sources like fossil fuels and green energy sources. Published by: Wipro Technologies

Oracle Siebel CRM OnDemand Achieves a Minimal-Downtime Migration using GoldenGate Software

Thu, 29 Jan 2009 24:00:00 EST

GoldenGate's Zero-Downtime Operations solution gives customers an exceptional solution for enabling uninterrupted business operations during necessary system upgrade, migration, and maintenance activities. Read this case study to learn how GoldenGate helps organizations like Oracle deliver real-time access to information across the enterprise. Published by: GoldenGate Software, Inc.

HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration

Thu, 29 Jan 2009 24:00:00 EST

Read this case study to discover how by selecting GoldenGate, HSN opted for a phased migration approach using a live parallel configuration that enabled full synchronization of the old and new systems, zero-downtime, and minimized business risk. Published by: GoldenGate Software, Inc.

Warehouse Management Today: Balancing Financial Pressures and Growing Demands

Fri, 23 Jan 2009 24:00:00 EST

This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs. Published by: SAP America Inc

Operational Excellence: Enabling Sustained Growth Spotlight on the Americas

Fri, 23 Jan 2009 24:00:00 EST

Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy. Published by: SAP America Inc

7 Tips for Improving Your Sales Strategy in a Recession

Mon, 26 Jan 2009 24:00:00 EST

This paper discusses seven tips for leveraging customer relationship management (CRM) processes to turbocharge sales operation during lean economic times. Published by: Oracle Corporation

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience

Wed, 14 Jan 2009 24:00:00 EST

Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. Published by: Oracle Corporation

Four Common ERP Implementation Mistakes

Mon, 12 Jan 2009 24:00:00 EST

Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them. Published by: IFS

Leverage ERP for Sales & Operations Planning

Mon, 12 Jan 2009 24:00:00 EST

Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market. Published by: IFS

How to Assure ERP Success: Taking Ownership

Mon, 12 Jan 2009 24:00:00 EST

CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success. Published by: IFS

A Framework for Assuring IT Service Quality and Performance

Tue, 06 Jan 2009 24:00:00 EST

The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities. Published by: CA

EMC Elevates IT Efficiency to New Heights with Advanced Customer Services

Thu, 11 Dec 2008 24:00:00 EST

Read how Oracle's Advanced Customer Services has helped EMC integrate their numerous acquisitions and ensure that the technology decisions are based on strategic goals. Published by: Oracle Corporation

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You

Thu, 11 Dec 2008 24:00:00 EST

Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. Published by: Oracle Corporation

REI: Workforce Optimization and Management

Fri, 05 Dec 2008 24:00:00 EST

REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization. Published by: Infor

Preparing for Cloud Computing: The Managed Services Revolution

Mon, 17 Nov 2008 24:00:00 EST

This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. Published by: CA

Is Your IT Infrastructure Reliable, Powerful and Cost-effective?

Thu, 06 Nov 2008 24:00:00 EST

This whitepaper provides an overview of the challenges midsize organizations face, and how Oracle products can help them overcome those hurdles. Published by: Oracle Corporation

Madness? Mergers, Acquisitions, and Divestitures

Sat, 18 Oct 2008 24:00:00 EDT

This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness. Published by: SAP America Inc

How Can I Deliver Exceptional Support to My Multi-Services Customers?

Sat, 04 Oct 2008 24:00:00 EDT

CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business. Published by: CA

Size DOES Matter - When Choosing the Right ERP Solution

Tue, 30 May 2006 24:00:00 EDT

In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier. Published by: Xperia

Achieve Unlimited Growth and Acquisition Capabilities with IBM applications

Sun, 01 Jun 2008 24:00:00 EDT

Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources. Published by: Xperia

Surviving and Thriving in the Customer-Driven Age

Fri, 19 Sep 2008 24:00:00 EDT

The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Published by: Oracle Corporation

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

Wed, 17 Sep 2008 24:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Published by: SAP America Inc

Solving Your Lotus Notes Domino and Blackberry Problems

Sat, 15 Mar 2008 24:00:00 EDT

This guide was compiled to help answer some of your most frequently asked BlackBerry questions. Published by: BlackBerry

Infor - ERP VISUAL

Thu, 04 Sep 2008 24:00:00 EDT

Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations. Published by: Infor

Infor - ERP LX

Thu, 04 Sep 2008 24:00:00 EDT

Infor ERP LX, the next version ERP BPCS, is a scalable, comprehensive, flexible and integrated ERP solution for mixed-mode and process manufacturers operating in an IBM System i environment. The solution improves the efficiency of core business processes. Published by: Infor

CRM for the Professional on the Go

Mon, 25 Dec 2006 24:00:00 EST

Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. Published by: BlackBerry

The Return on Investment of Open Source Data Integration

Tue, 01 Jul 2008 24:00:00 EDT

This white paper explains the different alternatives to open source data integration, and presents the visible and hidden costs of these alternatives, on several types of projects. Published by: Talend

Advent Portfolio Exchange Demo

Tue, 01 Jul 2008 24:00:00 EDT

Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. Published by: Advent Software, Inc