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	<rss version="2.0"> <channel> <title>Most Popular White Papers and WebcastsCRM Research</title> 
	<link>http://www.bitpipe.com/tlist/CRM.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Fri, 20 Nov 2009 24:00:43 EST</lastBuildDate>
	<pubDate>Fri, 20 Nov 2009 24:00:43 EST</pubDate>  <item> <title><![CDATA[60 TB of Savings in 4 Days: EMC IT&#146;s Informatica Data Archive Proof of Concept]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258665495_52.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper illustrates the ability to reduce the data growth challenge seen with EMC&#146;s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization.
   Published by: EMC Corporation]]></description>
		<pubDate>Thu, 19 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258583628_613.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Wed, 18 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258409110_17.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Consolidating and virtualizing application, web, and database tiers for enterprise Oracle&reg; Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.
   Published by: Sun Microsystems, Inc.]]></description>
		<pubDate>Mon, 16 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257981397_636.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Wed, 11 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257980731_306.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Wed, 11 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257873809_869.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This independent study by the International Technology group found IBM PowerVM more cost-competitive over time, compared to VMware, in terms of IT costs and the costs of downtime.
   Published by: IBM]]></description>
		<pubDate>Tue, 14 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[WebUI Studio Premier 2009 R1 SP1]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257275963_290.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    WebUI Studio 2009 R1 Premier&reg; edition is expertly designed to solve the most complex enterprise-level web development requirements. It offers the ultimate toolset for building dynamic and powerful next-generation Rich Internet Applications.
   Published by: Intersoft Solutions]]></description>
		<pubDate>Tue, 03 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Take a Holistic Approach to Business-Driven Security]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256756411_408.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success.
   Published by: IBM]]></description>
		<pubDate>Thu, 06 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How to Maximize Revenue by Sending Targeted Promotions to Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256312702_439.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Focusing on High-Tech Manufacturers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256311952_71.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256310077_209.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.
   Published by: Infor CRM]]></description>
		<pubDate>Fri, 23 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256173366_547.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
   Published by: Wipro Technologies]]></description>
		<pubDate>Wed, 21 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Which Off-line CRM solution for Field Force?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256172429_511.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
   Published by: Wipro Technologies]]></description>
		<pubDate>Wed, 21 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Winning in Today's Environment: Six Imperatives for the Chief Sales Officer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256068433_935.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download the Oracle CRM White Paper, &quot;Winning in Today's Environment: Six Imperatives for the Chief Sales Officer,&quot; to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 01 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256059855_158.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
   Published by: Vovici]]></description>
		<pubDate>Tue, 20 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer Experience IQ Report]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256058316_845.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
   Published by: Vovici]]></description>
		<pubDate>Tue, 20 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[7 Habits of Highly Successful Surveys]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256057816_935.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
   Published by: Vovici]]></description>
		<pubDate>Tue, 20 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255986716_262.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Mon, 19 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255459672_732.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports.
   Published by: SAP America Inc]]></description>
		<pubDate>Tue, 13 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Management Excellence: Leveraging Technology and Techniques]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255384428_237.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.
   Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Nov 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Acxiom Deploys Business Intelligence for Best-of-Breed Solutions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255457413_896.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI.
   Published by: SAP America Inc]]></description>
		<pubDate>Tue, 13 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Investlink Taps Business Objects for Fast, Flexible, and Scalable Reporting]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255381737_478.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements on an ad hoc basis.
   Published by: SAP America Inc]]></description>
		<pubDate>Mon, 12 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255379616_885.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.
   Published by: SAP America Inc]]></description>
		<pubDate>Tue, 31 Mar 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Embrace CRM and Make it Succeed in Your Organization]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255370799_55.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
   Published by: SYSPRO]]></description>
		<pubDate>Mon, 12 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Avatars Proven to Increase Advertising Effectiveness]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254339451_967.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Blue Rain commissioned Humanity Online to create an avatar for their character &quot;Marcus OneNote&quot; that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness.
   Published by: Humanity Interactive]]></description>
		<pubDate>Wed, 30 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Make CRM Work the Way Salespeople Do]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255029623_580.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 08 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Chapter 3: SaaS on the Rise, but Does It Deliver?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254927136_121.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.
   Published by: SearchCRM]]></description>
		<pubDate>Wed, 07 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254511972_615.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 02 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Flawed Vision of Customer Data Integration &#150; How to Get it Right the First Time]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253127987_498.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.
   Published by: Siperian, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253124049_641.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Giving Nurses More Time to Care]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253127527_959.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253119978_600.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Communications Skills for Remote Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253109195_48.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert,  4 specific steps to help supercharge your customer relationships in an era of remote support.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP&reg; Environment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253044812_238.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
   Published by: CDC Global Services &#45; Catalyst]]></description>
		<pubDate>Tue, 15 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM Strategy Guide: Leveraging your customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253027954_777.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.
   Published by: Sun Microsystems, Inc.]]></description>
		<pubDate>Tue, 15 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer Relationship Management: The Winning Strategy in a Challenging Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252963712_237.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 08 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252964958_153.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization&#146;s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
   Published by: Microsoft]]></description>
		<pubDate>Mon, 14 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM and Social Networking: Engaging the Social Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252961587_685.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
   Published by: Microsoft]]></description>
		<pubDate>Tue, 09 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252620945_958.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.
   Published by: Five9]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252622139_383.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
   Published by: Five9]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252622892_118.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
   Published by: Five9]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales&#151;with Microsoft Dynamics CRM Live]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252610822_74.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
   Published by: Microsoft]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252611051_571.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows&#174; operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
   Published by: Microsoft]]></description>
		<pubDate>Thu, 28 Jun 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252609691_604.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics&trade; CRM 4.0.
   Published by: Microsoft]]></description>
		<pubDate>Mon, 14 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[NBA Basketball Team Scores with Sales Force Automation Tool]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252609348_217.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.
   Published by: Microsoft]]></description>
		<pubDate>Fri, 11 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Teachers Association Turns to Centralized Data Repository to Improve Member Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252606161_720.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics&trade; CRM.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 16 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252606900_930.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
   Published by: Microsoft]]></description>
		<pubDate>Tue, 22 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252607173_578.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics&trade; CRM Online.
   Published by: Microsoft]]></description>
		<pubDate>Tue, 15 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft Dynamics CRM Online Case Study: High Five Sportswear]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252547648_470.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Introduction to Microsoft Dynamics CRM Online]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252548154_363.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company&#146;s bottom line.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  </channel> </rss>

