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	<rss version="2.0"> <channel> <title>Bitpipe: CRM Research</title> 
	<link>http://www.bitpipe.com/rlist/term/CRM.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 08 Jul 2008 20:15:27 EDT</lastBuildDate>
	<pubDate>Tue, 08 Jul 2008 20:15:27 EDT</pubDate>  <item> <title><![CDATA[Datex Corporation &#38; Best Software SLX: Saleslogix 6.2 for Customer Relationship Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215538013_306.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    SalesLogix 6.2&#44; delivers integrated sales&#44; marketing&#44; customer service and support automation solutions&#44; SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses.
   Published by: Datex Corporation]]></description>
		<pubDate>Tue, 08 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Achieving Management Excellence: The Next Boardroom Discussion]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215454162_602.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM).
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 16 Jul 2008 12:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Business Performance: Getting in Gear]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215456840_855.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 16 Jul 2008 10:30:00 EDT</pubDate> </item>  <item> <title><![CDATA[SageCRM: Part of the Sage Accpac Extended Enterprise Suite]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215100673_479.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    SageCRM is a powerful&#44; easy&#45;to&#45;use customer relationship management solution that integrates directly with Sage Accpac ERP&#44; and you can also synchronize your sales&#44; marketing&#44; and customer care activities across your organization.
   Published by: Sage Software, Inc.]]></description>
		<pubDate>Tue, 01 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[A Closer Look at SaaS Purchasing Behaviors and Attitudes]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215100640_623.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The Software&#45;as&#45;a&#45;Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise&#45;based counterparts. Citrix Online recently conducted a survey on the subject of...
   Published by: Citrix Online - GotoMyPC]]></description>
		<pubDate>Thu, 03 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How Does Your IT Help Desk Measure Up&#63;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215015260_800.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Effective and efficient IT operations are the &#34;table stakes&#34; for IT&#45;business groups&#39; relationships &#45;&#45; they&#39;re taken for granted by user groups but are glaring when absent.
   Published by: Citrix Online - GotoAssist]]></description>
		<pubDate>Thu, 01 Jun 2006 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Optimizing the Quality and Performance of SAP Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215015255_105.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper describes how HP and SAP can optimize the application lifecycle for our mutual customers.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Fri, 01 Jun 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214840208_23.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This document explains how SAP leverages Web 2.0 in CRM to improve customer experience.
   Published by: SAP America Inc]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft Dynamics&#174; CRM Online Webcast]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210185943_429.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Available on&#45;demand&#44; this webcast takes you through a brief intro from CEO Steve Ballmer and then follows a panel of executives who answer questions like: What is CRM? What type of business does it really help&#63;
   Published by: Microsoft]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Achieve Unlimited Growth and Acquisition Capabilities with IBM applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214597595_716.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
   Published by: Xperia]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Pros and Cons of On-site Systems Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214424059_208.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In an accompanying podcast, the Channel Media Group's Stephen J. Bigelow examines the pros and cons of on-site systems management. Find out what the advantages and disadvantages are as you keep an eye on market dynamics and strive to stay competitive.
   Published by: OnForce, Inc.]]></description>
		<pubDate>Fri, 27 Jun 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Are you ready for outsourced systems management?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214427357_635.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In a Webcast presentation, Noel, Ptak &amp; Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.
   Published by: OnForce, Inc.]]></description>
		<pubDate>Fri, 27 Jun 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Selling CRM to Your Sales Team]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214496054_664.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    One of the most difficult&#44; yet critical components of a CRM implementation is the selling of the CRM to the sales team&#44; as this paper offers some advice on how to succeed in that endeavor.
   Published by: Touchtone Corporation]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Configure One&#39;s Concept&#153; Product Configurator]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214410472_409.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Configure One&#39;s Concept&#153; Product Configurator Software is specifically designed for manufacturing companies who produce products that are highly configurable.
   Published by: Configure One]]></description>
		<pubDate>Wed, 25 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Gartner's Magic Quadrant for Marketing Resource Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214304970_768.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    MRM is a set of processes and capabilities designed to enhance a company&#39;s ability to orchestrate and optimize internal and external marketing resources.
   Published by: Aprimo, Inc.]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Enterprise Marketing Management (EMM): Effectively Strategize and Execute Marketing Activities]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213982006_956.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.
   Published by: Aprimo, Inc.]]></description>
		<pubDate>Mon, 01 Oct 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Improve Marketing Execution and Efficiency]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213982007_712.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Aprimo&#44; the recognized leader in Marketing Resource Management&#44; now provides you with technology and expertise to help you improve the productivity of your entire marketing function.
   Published by: Aprimo, Inc.]]></description>
		<pubDate>Thu, 01 Nov 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[6 Simple Solutions for Measuring Marketing Performance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213982006_773.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    EMM delivers to a future vision where marketing has one platform like the operational backbone of a company which uses ERP or a sales/services organization which uses CRM.
   Published by: Aprimo, Inc.]]></description>
		<pubDate>Sat, 01 Dec 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IT Briefing: Making the Most of OSS and Service Provider CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214245980_977.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this report, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
   Published by: Pitney Bowes Group 1 Software]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Bringing Personalized Financial Services to Farmers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213911569_820.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
   Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Thu, 19 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How the Winners Work: Three Workstyles of the Most Successful Salespeople]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213900906_234.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webinar&#44; Michael Green&#44; Michael Bosworth&#44; and Dr. Tom Sant&#44; will discuss the three most important dimensions to professional selling.
   Published by: Landslide Technologies, Inc.]]></description>
		<pubDate>Sun, 01 Jan 2006 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Four Types of Configurators: Which One Is Right for Your Business&#63;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213900910_955.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper highlights the functionality that companies are looking for in a configurator today&#44; and examines the scope of the four categories of configurators and also provides some of the key questions you should ask potential software vendors.
   Published by: Configure One]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[ERP for Successful Manufacturing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213900922_844.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Best of breed ERP systems not only allow you to evaluate material and labor costs&#44; but also to analyze the cost impact of using alternate manufacturing locations and various materials suppliers.
   Published by: Xperia]]></description>
		<pubDate>Thu, 19 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Size DOES Matter &#45; When Choosing the Right ERP Solution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213900923_607.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Relationship is more important for a small&#45;to&#45;medium manufacturers than a large one&#44; because small&#45;to&#45;medium manufacturers tend to have few IT resources&#44; and therefore rely more on the software supplier.
   Published by: Xperia]]></description>
		<pubDate>Tue, 30 May 2006 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Data Quality and Identity Resolution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213812353_760.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper describes how identity Resolution complements and extends the application of data Quality and data integration processes into business applications.
   Published by: Informatica]]></description>
		<pubDate>Fri, 30 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Performance management trends, with Howard Dresner]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213636809_233.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The focus of business performance management (BPM) initiatives is evolving. In this expert podcast, gain insight on how to begin and expand your BPM initiatives and the trends that are affecting the BPM market.
   Published by: BOARD]]></description>
		<pubDate>Mon, 16 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Run Away to Join the New Circus &#45; Sales 2.0 Whitepaper Part 1]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213119189_160.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this first of a two&#45;part white paper&#44; we present an overview of the state of sales today&#44; supported by metrics from our 2007 Sales Performance Optimization survey.
   Published by: Landslide Technologies, Inc.]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Give Me Something I Can Use: Sales Workstyle Management (SWM) as the Conduit to Higher Acceptance&#44; Regular Use&#44; and Increased Sales among Salespeople.]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213119190_794.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    SWM represents just what it says &#45; a focus on the workstyles of salespeople to support them and help them in closing more business.
   Published by: Landslide Technologies, Inc.]]></description>
		<pubDate>Tue, 10 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Think. Think Different. Think Again. Sales 2.0 Whitepaper Part 2]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213119190_486.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper attempts to offer the cautionary warning that what has worked in your past may not serve your current sales reps as well today&#44; and could actually hurt their performance.
   Published by: Landslide Technologies, Inc.]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Looking for Gold: Automating the Sales Prospecting Process]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213035597_784.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Attend this webcast and learn how to identify top prospects quickly by combining your customer list with advanced analytics&#44; and then integrate the data into your existing CRM system via prebuilt dashboards and reports.
   Published by: Business Objects]]></description>
		<pubDate>Wed, 07 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Defining the Ideal CRM Feature and Function Requirements]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212773404_960.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    One of the roles of a good CRM is to enable more productive interactions with customers.
   Published by: Touchtone Corporation]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Best Practices for Pipeline Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212860323_994.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper will discuss some common factors that impact a company&#39;s ability to effectively manage the pipeline and focus on the process and organizational best practices that can help companies overcome their challenges.
   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 01 Feb 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212757037_687.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
   Published by: SAP America Inc]]></description>
		<pubDate>Wed, 18 Jun 2008 12:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Delivering Trusted Data across the Enterprise - Business Objects Data Services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212600777_414.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    BusinessObjects Data Services XI 3.0 is your solution for delivering trusted data across the enterprise.
   Published by: Business Objects]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Accelerate Sales Velocity]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212429632_532.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Oracle has documented five best practices for dramatically improving pipeline management and&#44; in turn&#44; increasing sales velocity.
   Published by: Oracle Corporation]]></description>
		<pubDate>Mon, 02 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Software as a Service Dramatically Improves CRM Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212429631_908.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness&#44; increase customer satisfaction and provide a differentiated customer experience.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211541843_813.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Case Study: For a hosted IP based callcenter system, Samsung found the solution it needed from Orange Business Services, built on the CosmoCall Universe platform.
   Published by: CosmoCom, Inc.]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Upgrade and Archive Strategies for Oracle E&#45;Business Suite]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211309594_58.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Oracle E&#45;Business Suite sites should consider the benefits of database archiving as best practice component in any upgrade plan. Learn how to incorporate archiving into your upgrade plan to reduce the risk of extended downtime and ensure project su...
   Published by: IBM]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Control Application Data Growth before It Controls Your Business]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211309592_79.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Fueled by mergers and acquisitions&#44; retention regulations and market growth&#44; today&#39;s application databases are expanding at an unprecedented rate. Read this informative Whitepaper to learn what you can do about it.
   Published by: IBM]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Automating D&#38;B Integration in a Matter of Hours]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211309570_578.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Deploying the Purisma MyData for D&#38;B solution in conjunction with D&#38;B Sales and Marketing Solutions&#44; companies can maximize their D&#38;B investment in a matter of hours with minimal burden on IT resources.
   Published by: Dun and Bradstreet]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Advanced Information Management: The Secret Sauce of Highest&#45;value Innovation&#63;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211309584_202.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    A major driver of the looming ThinkQuake is the existence and innovative use of information management tools for business intelligence and advanced analytics.
   Published by: SAS Institute Inc.]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Take Sales to the Next Level with Information OnDemand]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211309575_515.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this white paper to learn how to gain a better understanding of sales opportunities and make faster&#44; better&#45;informed decisions on how to respond to new market opportunities.
   Published by: Business Objects]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Moving beyond the Queue &#45; Focusing on the Real&#45;Time Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211309567_986.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this paper&#44; Tim Montgomery&#44; a highly regarded industry consultant&#44; speaker and author explores new ideas on ways every call center can keep up with new customer demands.
   Published by: Inova Solutions]]></description>
		<pubDate>Mon, 19 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[M1 by B &#38; G&#153; ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer &#45; Fozmula Ltd]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211222188_686.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Fozmula&#39;s range of hydrostatic and tank contents gauges&#44; partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their legacy system.
   Published by: Bowen &#38; Groves]]></description>
		<pubDate>Mon, 19 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[5 Steps to Defining IT Services: A Hands-On Workbook]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211222193_54.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.
   Published by: Enterprise Management Associates (EMA)]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Six Steps for Successfully Buying Customer and Service Management Software]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210870190_691.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
   Published by: High 5 Software]]></description>
		<pubDate>Mon, 26 Nov 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The CRM Value Proposition]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210960407_238.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company's profitability.
   Published by: Touchtone Corporation]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The New Information Agenda: Do You Have One&#63;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210787505_961.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.
   Published by: IBM]]></description>
		<pubDate>Tue, 01 Jan 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[SAP&#153; CRM Integration into the Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210363109_676.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This technical integration brief explains how the SAP CRM application can be integrated into a contact center&#44; including both general technical details of call center integration&#44; as well as how to use vendor certified software from AMC.
   Published by: AMC Technology]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Salesforce.com&#153; CRM Integration into the Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210363108_159.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center&#44; including both general technical details of call center integration&#44; as well as how to use vendor certified software from...
   Published by: AMC Technology]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Siebel Integration into the Contact Center Technical Integration Brief]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210363111_514.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This technical integration brief explains how the Siebel CRM application can be integrated into a contact center&#44; including both general technical details of call center integration&#44; as well as how to use vendor certified software from AMC.
   Published by: AMC Technology]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft Dynamics&#153; CRM Integration into the Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210363106_488.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This technical integration brief explains how the Microsoft Dynamics CRM application can be integrated into a contact center&#44; including both general technical details of call center integration&#44; as well as how to use vendor certified software f...
   Published by: AMC Technology]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle PeopleSoft CRM Integration into the Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210363107_748.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center&#44; including both general technical details of call center integration&#44; as well as how to use vendor certified software from AMC.
   Published by: AMC Technology]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Get the Facts on Information Availability: Essential Data Protection&#44; Recovery and Resiliency for Banks]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210363102_638.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The power of an information availability solution lies in its ability to transform any nonproductive&#44; non&#45;profitable downtime into the optimum level of value&#45;producing business uptime.
   Published by: Vision Solutions]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[ESG Report &#45; Thought Leadership Series: Data Management Challenges in the Internet Computing Era]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1210009734_45.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    No longer primarily concerned with blockbased&#44; transactional data&#44; new IT initiatives must deal with a new breed of data&#45;&#45;one that is almost exclusively file&#45;based.
   Published by: Brocade Communications Systems, Inc.]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Case for Customer Relationship Management (CRM) on IBM System i, iSeries or AS/400]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1209665692_25.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper examines the options you have when picking a CRM application.  It discusses the different options -- hosted or Software-as-a-Service, or an in-house, Windows-based solution.  It pays particular attention to IBM business application users.
   Published by: Touchtone Corporation]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Burton Take 5: REST: What Is Everyone Talking About&#63;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1209147354_59.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    REST is an abstract&#44; it is not a protocol&#44; it is not a specification but REST is an architectural style for distributed systems.
   Published by: Burton Group]]></description>
		<pubDate>Wed, 15 Aug 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Communication Intelligence&#58; Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1209147339_256.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Significant automation reforms are underway at
insurance carriers to make the underwriting process less error-prone and more productive,cost-effective and customer-responsive.  This paper explores the new techonologies making all this possible.
   Published by: Pitney Bowes Group 1 Software]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CS&#45;PPLM for Automotive Suppliers &#45; Product Launch &#38; Engineering Change Mgmt]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1209147358_469.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    CS&#45;PPLM is a web enabled solution that addresses the entire lifecycle of the quote to award/post&#45;award business process &#45; from cost estimating&#44; engineering&#44; bill of material and manufacturing process generation&#44; through quoting...
   Published by: Configuration Solutions]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CS&#45;ENTERPRISE&#45;&#45;Complete Enterprise Configuration Management System]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1209147357_737.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Designed for make/engineer&#45;to&#45;order manufacturers of complex products or services in the financial&#44; mortgage&#44; or consumer durable industries&#44; CS&#45;ENTERPRISE is a comprehensive configuration solution. It addresses all of your busi...
   Published by: Configuration Solutions]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Using Advanced Analytics to Gain Insights into Your Revenue Stream]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1209061179_237.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This CustomerCentric Selling&#174; research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance.
   Published by: Business Objects]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Enterprise Personalization for the Insurance Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1209061205_30.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In today&#39;s highly competitive environment&#44; providing timely and relevant policyholder communications is critical. Exstream Software&#39;s Dialogue enterprise personalization solution allows insurers to create&#44; manage&#44; and deliver the fu...
   Published by: Exstream Software]]></description>
		<pubDate>Thu, 01 Apr 2004 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Customer Information Quality Protection and Assessment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1209061185_150.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Datanomic enables organizations to develop and maintain a single view of customers by bringing together data from disparate systems to create a complete and coherent picture of existing customer relationships that can be used to maximize the value to b...
   Published by: Datanomic]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Leveraging Information for Innovation and Competitive Advantage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1208972955_585.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper by Hurwitz &#38; Associates provides an overview of what is required to create an environment that leverages information dynamically in your enterprise.
   Published by: IBM]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Seeing Clearly: The Benefits of an Intuitive Enterprise Solution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1208365912_182.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The Intuitive ERP enterprise solution includes feature&#45;rich and integrated ERP&#44; customer relationship management&#44; business intelligence and e&#45;commerce modules all the tools you need to enhance the productivity and profitability.
   Published by: Intuitive ERP]]></description>
		<pubDate>Sat, 01 Jan 2005 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Business Rule Management Systems and Financial Services: Equifax as a Case Study]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1207851864_637.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
   Published by: ILOG, Inc.]]></description>
		<pubDate>Tue, 01 Mar 2005 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Scribe Adapter for Microsoft Dynamics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1207705711_289.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Scribe makes it extremely easy for you to integrate to and migrate from virtually any business application with Microsoft Dynamics CRM by providing a full set of essential building blocks - with no need for you to write a single line of code.
   Published by: Scribe Software Corporation]]></description>
		<pubDate>Tue, 08 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Scribe Adapter for Microsoft Dynamics GP]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1207705954_606.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Scribe makes it extremely easy for you to integrate to and migrate from virtually any business application with Microsoft Dynamics GP by providing a full set of essential building blocks-with no need for you to write a single line of code.
   Published by: Scribe Software Corporation]]></description>
		<pubDate>Tue, 08 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Scribe Adapter for Salesforce]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1207706733_967.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Scribe makes it extremely easy for you to integrate to and migrate from virtually any business application with Salesforce by providing a full set of essential building blocks - with no need for you to write a single line of code.
   Published by: Scribe Software Corporation]]></description>
		<pubDate>Tue, 08 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Scribe Adapter for SalesLogix]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1207706972_422.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Scribe makes it extremely easy for you to integrate to and migrate from virtually any business application with SalesLogix by providing a full set of essential building blocks - with no need for you to write a single line of code.
   Published by: Scribe Software Corporation]]></description>
		<pubDate>Tue, 08 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Scribe Adapter for Microsoft Dynamics NAV]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1207706506_61.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Scribe makes it extremely easy for you to integrate to and migrate from virtually any business application with Microsoft Dynamics NAV by providing a full set of essential building blocks - with no need for you to write a single line of code.
   Published by: Scribe Software Corporation]]></description>
		<pubDate>Tue, 08 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1207244783_350.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper briefly highlights CRM&#39;s recent evolution&#44; examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform.
   Published by: OnDemand Software]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Lowering Enterprise Software Total Cost of Ownership through an Enterprise Application]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1207244782_699.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper examines the challenge of keeping a lid on enterprise software costs&#44; explores how an effective training platform can help reduce enterprise software TCO.
   Published by: OnDemand Software]]></description>
		<pubDate>Sat, 01 Jan 2005 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Four Essentials for Building Your SharePoint Strategy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206987241_767.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The explosive growth of Microsoft SharePoint has left IT departments scrambling to effectively manage their SharePoint environments. Download this white paper for guidance on how to construct a solid plan to manage your current environment and plan for...
   Published by: Quest Software]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Achieving Service&#45;Level Compliance with Business&#45;Critical Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206987240_372.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper seeks to help IT managers become proactive in managing their business&#45;critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business&#45;criti...
   Published by: Quest Software]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Success Story &#45; Worldspan Streamlines Contract Signing with DocuSign]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206550342_113.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this case study, learn how one company was able to dramatically reduce their dependence on paper-based processes by integrating an e-signature solution with their existing software and workflows.
   Published by: DocuSign, Inc.]]></description>
		<pubDate>Sat, 02 Sep 2006 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Accelerate Your Sales with Electronic Signature Technology]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206550342_95.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This brief discusses the role of electronic signature technology in accelerating the most crucial piece of the sales cycle--getting a deal signed, closed, committed.
   Published by: DocuSign, Inc.]]></description>
		<pubDate>Wed, 26 Mar 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[MapXTreme Java Edition Data Sheet]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1205774485_756.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop&#44; over the internet or through your organization intranet or extranet.
   Published by: MapInfo Corporation]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[FUELING GROWTH&#44; DRIVING OPERATIONAL EXCELLENCE]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1205348000_914.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.
   Published by: SoftBrands, Inc.]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Communications and Media Company Proves Gaining Control over Exceptions Results in Greater Customer Retention and Savings]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1205347997_446.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The implementation of Resolution Accelerator was accomplished in less than three months and began providing immediate benefits in terms of reducing exception load and tracking exception volume.
   Published by: Vitria]]></description>
		<pubDate>Sun, 01 Jul 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[To Get Promoted in Customer Support, Do These Five Things]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1205163995_131.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
   Published by: Parature, Inc.]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Using Strategic Surveys to Accelerate the Customer Feedback Process]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1203965758_524.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The Weather Channel&#39;s use of the eSurvey module within their Parature system has had significant positive impact on the quality and volume of feedback they receive&#44; as well as on how the information is managed and used.
   Published by: Parature, Inc.]]></description>
		<pubDate>Sun, 01 Jan 2006 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1203965769_430.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Please join members of the support community to hear CRM industry expert Sheryl Kingstone speak on &#34;The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them&#34;&#44; sponsored by Parature.
   Published by: Parature, Inc.]]></description>
		<pubDate>Thu, 28 Jun 2007 14:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Going Global: Expand Your Business with IP Communications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1203602454_250.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Boggs recently talked to Cisco about how SMBs can use IP communications to successfully conduct business in multiple countries&#44; with or without in&#45;country offices.
   Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IDC White Paper: Successfully Implement SAP Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1203617899_789.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this white paper&#44; IDC shares why gaining access to the latest SAP solutions can truly accelerate time to value&#44; which in turn can help to achieve business objectives and competitive advantage.
   Published by: SAP America Inc]]></description>
		<pubDate>Tue, 01 Jan 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1202512763_790.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
   Published by: Avaya Inc.]]></description>
		<pubDate>Fri, 08 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM TOOLKIT]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1202491067_51.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Creating a business case for CRM solutions is one part art and one part science. We've developed our CRM toolkit to help you navigate both.
   Published by: Mainstay Partners]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[SAP CRM Webcast &#45;&#45; Stronger Partnerships for Stronger Profits]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1202149032_383.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this Webcast to learn how companies are using the SAP Customer Relationship Management (SAP CRM) application to build a partner channel network that reduces costs&#44; boosts sales&#44; and enhances processes up and down the value chain.
   Published by: SAP America Inc]]></description>
		<pubDate>Mon, 04 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Delivering Customer Value: Innovative Approaches to Maintain Competitive Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201994105_708.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.
   Published by: SAP America Inc]]></description>
		<pubDate>Sun, 01 Jul 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Key Strategies for SOA Testing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201724666_285.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The foundation of SOA testing includes selecting the right tool for the job&#44; having a well thought out plan&#44; and sparing no expense in testing cycles or else risk that your SOA will fail out of the gate and thus have no creditability.
   Published by: Mindreef, Inc.]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Enhancing SQL Reporting Services with Double&#45;Take]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201724714_3.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data no matter what.
   Published by: Double-Take Software]]></description>
		<pubDate>Tue, 01 Jan 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Enterprise SOA in Manufacturing Improves Business Processes]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201804415_826.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Discover how enterprise service&#45;oriented architecture (enterprise SOA)&#44; allows you to improve your business processes without an expensive IT integration project.
   Published by: SAP America Inc]]></description>
		<pubDate>Sun, 01 Jan 2006 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IDC Paper: Business Agility as an Enabler for Growth: How Midsize Firms Manage Change]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201804438_514.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This IDC paper examines the related issues of growth and flexibility from a number of perspectives&#44; and how your midsize company can meet changing customer requirements in a continually changing environment.
   Published by: SAP America Inc]]></description>
		<pubDate>Wed, 01 Aug 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Planning a Data Migration Road Map: From Pitfalls to Perfection]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201637160_242.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This E&#45;Guide details some of the pitfalls of data migration&#45;and offers new information about best practices and tools available to do data migration effectively&#44; so projects can stay on schedule and under budget.
   Published by: Business Objects]]></description>
		<pubDate>Tue, 29 Jan 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Business Objects Data Migration Solution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201637160_418.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    With a Business Objects data migration solution&#44; you can lower your risks and better manage the complexities of your data migration project.
   Published by: Business Objects]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[10 Ways to Improve B2B Email Deliverability and Effectiveness]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1201012790_633.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships.
   Published by: Vtrenz, Inc]]></description>
		<pubDate>Tue, 01 Jan 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Vtrenz&#44; a Silverpop Solution: Marketing Automation for Lead Generation and Nurturing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1200499882_432.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Vtrenz helps you maximize your marketing efforts&#44; improve your efficiencies&#44; increase revenue and accelerate the lead&#45;to&#45;sale timeline.
   Published by: Vtrenz, Inc]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Turn Customer Data into Actionable Information and Insight with CRM Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1200499882_648.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Gain real-time insight into customer data to deliver faster, more effective decisions and positively impact the bottom line. Learn how analytics can increase ROI by turning customer data from sales and marketing systems into actionable information.
   Published by: Business Objects]]></description>
		<pubDate>Tue, 01 Jan 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Zero to Five: A Stepwise Progression for MDM and Data Governance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1196879291_223.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Companies assessing master data management (MDM) are using a variety of metrics. Some focus on functionality, some on architectural stacks, while others weigh vendor choices based on a proof-of-concept approach.
   Published by: DataFlux Corporation]]></description>
		<pubDate>Wed, 05 Dec 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Taking On&#45;Demand CRM Integration to the Next Level]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1194533823_473.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Explore current CRM on&#45;demand integration challenges facing businesses with mixed deployments and learn how you can guarantee sales effectiveness&#44; business productivity&#44; and reduce costs.
   Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Sep 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How Empowering Customer&#45;facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1190808679_350.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.
   Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Sep 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM Your Salespeople Will Love]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1190808677_831.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    CRM can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
   Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Sep 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Choosing the Best CRM for Your Organization]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1190808678_576.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Explore four CRM deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
   Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Sep 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Profit&#45;Minded Contact Center: Building an ROI Case for Customer Interaction Solutions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1188476260_879.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In today&#39;s competitive markets&#44; companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers.
   Published by: Portrait Software]]></description>
		<pubDate>Sun, 01 Jul 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1188476261_561.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Nationwide needed an IT system that could support customer care across its customer&#45;facing channels&#44; including call centers&#44; branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.
   Published by: Portrait Software]]></description>
		<pubDate>Sat, 01 Jul 2006 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Rapid E-Learning: Maturing Technology Brings Balance and Possibilities]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1187641296_12.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Rapid e-learning tools have become more robust and are no longer considered a simplified tool for small to medium sized businesses. Learn how rapid e-learning can make a significant contribution to the training efforts in your organization.
   Published by: Adobe Systems, Inc.]]></description>
		<pubDate>Wed, 01 Aug 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Delivering on the Promise of eLearning]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1178902510_781.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Ellen Wagner, director of eLearning for Adobe Systems, presents a framework for the reemergence of eLearning as a set of teaching, training, and learning practices not bound by a specific technology platform or learning management system.
   Published by: Adobe Systems, Inc.]]></description>
		<pubDate>Tue, 01 May 2007 24:00:00 EDT</pubDate> </item>  </channel> </rss>

