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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts CRM Software Research</title> 
	<link>http://www.bitpipe.com/tlist/CRM-Software.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 21 May 2013 15:30:18 EDT</lastBuildDate>
	<pubDate>Tue, 21 May 2013 15:30:18 EDT</pubDate>  <item> <title><![CDATA[Podcast: Tap into More: Find Ways to Drive Value from Oracle Investments]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1368810357_154.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Download this podcast today to learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments. Published by: AT&T Corp]]></description>
		<pubDate>Tue, 21 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Salesforce vs. Oracle: Who Will Win the CRM Battle?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367603431_334.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Between Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor. Published by: Salesforce]]></description>
		<pubDate>Mon, 13 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Overhauling a Legacy Contact Center: Starting Steps]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367522269_704.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. Published by: Five9]]></description>
		<pubDate>Fri, 10 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Strategic insights for your social CRM strategy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367516053_590.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies. Published by: Infor]]></description>
		<pubDate>Wed, 08 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367360086_506.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels. Published by: IBM]]></description>
		<pubDate>Tue, 21 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Why Cloud? Better Security than Most Companies Can Provide Themselves]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367013554_901.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise. Published by: Five9]]></description>
		<pubDate>Tue, 07 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Can the Cloud Deliver More Up-time than On-premises Deployments?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366422414_668.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement.  Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems. Published by: Five9]]></description>
		<pubDate>Fri, 26 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft catches up with iPad support for Dynamics CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365174522_432.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Nucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM. Published by: ComputerWeekly.com]]></description>
		<pubDate>Fri, 05 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Fusion CRM: The New Standard for CRM Customer Video]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362593388_383.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 25 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Challenges Around Developing Mobile Enterprise Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364418918_927.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Tue, 02 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Informatica PowerCenter to Salesforce ODBC Integration]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364222578_310.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now. Published by: Progress DataDirect]]></description>
		<pubDate>Thu, 31 May 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tap into More: Find Ways to Drive Value from Oracle Investments]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364325144_197.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Sign up for this webinar with AT&amp;T and HMS Holdings Corporation on May 1, 2013 at 2pm (ET) (19:00GMT). Learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments. Published by: AT&T Corp]]></description>
		<pubDate>Wed, 01 May 2013 14:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[An introduction to IT Management as a Service (ITMaaS)]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361960787_402.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper offers a simple, unified, IT Management as a Service (ITMaaS) solution from CA Nimsoft that could help your business tackle traditional and unprecedented IT challenges. Click to learn more about the benefits of choosing an ITMaaS solution and the tools you can acquire from this approach. Published by: CA Nimsoft]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How Adaptive Case Management Drives Better Customer Engagement]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360851611_115.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike. Published by: Kofax, Inc.]]></description>
		<pubDate>Fri, 22 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Next Practices in Insurance: Driving Growth with Better Customer Engagement]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360851611_779.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation. Published by: Kofax, Inc.]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[SharePoint Test Pilot Program]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360877888_29.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This short white paper reveals how your organization can set up a test environment of a SharePoint system with just a few pilot groups or departments. Published by: Kroll Ontrack, Inc.]]></description>
		<pubDate>Mon, 18 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360142402_479.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In today's market, the most profitable businesses are those that have the agility and scalability required to respond to customer's changing needs. Their secret to success? The right CRM tools. Read on to learn about one pay-as-you-go CRM tool designed to provide you with all the key CRM features in a cost-effective package. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Mon, 11 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Contact Center Consumer Preference eBook]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360270301_543.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[You need to deliver a positive experience without sacrificing profitability—which requires balancing the needs of your customers with the realities of your business. Gain insight from a recent study to discover what today's consumers think about contact centers. In this eBook we will build on these insights and evaluate the results. Published by: Avaya]]></description>
		<pubDate>Mon, 11 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Delivering a Personalized Experience: the Multichannel Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360270301_380.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option. Published by: Avaya]]></description>
		<pubDate>Mon, 11 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CW Special Report on Microsoft]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1337599098_979.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance. Published by: ComputerWeekly.com]]></description>
		<pubDate>Fri, 25 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Deploying Customer Service in the Cloud: The Four Phases from Implementation to Transformation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_84.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation. Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 30 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Customer Experience for Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_260.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this executive strategy brief to explore the role of service and support in creating great customer experiences. Learn the service goals market leaders use, how to empower new service experiences, and how to create and manage great customer experiences across all channels, touchpoints, and devices. Published by: Oracle Corporation]]></description>
		<pubDate>Tue, 31 Jul 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Fusion CRM Cloud Service: The New Standard for CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_942.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief webcast examines common hurdles of sales force today and introduces Oracle's Fusion Customer Relationship Management tool that is able to help you maximize revenue potential, gain a single view of your customer across the enterprise, and centralize order orchestration across multiple capture and fulfillment systems. Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 15 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Customer Experience: Empower Your Agents]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_882.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 19 Dec 2012 24:03:09 EST</pubDate> </item>  <item> <title><![CDATA[Oracle Customer Experience Revolution: Customer Case Studies]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_694.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[What kind of experience does your business deliver customers? Is it meeting their expectations? How can the customer experience be improved? These are all questions today's businesses should be asking – if not, you're risking being left behind. Access this collection of on-demand videos to learn more about the customer experience revolution. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 19 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Customer Experience: Empowering People. Powering Brands.]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806446_883.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Fri, 14 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Customer Experience for Marketing: Oracle Commerce Solutions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806446_725.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Today, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles  of delivering an exceptional experience. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 13 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Customer Experience for Commerce: Oracle Commerce Solutions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806446_685.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This exclusive resource explores the factors influencing the changing commerce landscape, including the impact mobility and social networking are having on the customer experience, and outlines technology tools from Oracle designed to help you optimize your customer experience management strategies. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 12 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Oracle Fusion CRM Cloud Service: The New Standard for CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354805958_539.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[With Oracle CRM On Demand Desktop you can now use Microsoft Outlook as your primary CRM interface. Oracle CRM On Demand Desktop combines the best of both world, rich CRM information with intuitive Microsoft Outlook user interface sales reps are used to. Watch this video to learn how Oracle CRM On Demand Desktop can help your sales reps. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 15 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806446_976.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 01 Mar 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Build Loyalty with an Exceptional Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354731483_902.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Providing the ideal customer experience can turn prospects into loyal, lifetime customers -- a crucial aspect of a financial firm's future success. Watch this brief video to learn how an exceptional customer experience from the beginning can help your financial organization foster lifelong customer loyalty. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Mon, 10 Dec 2012 24:02:31 EST</pubDate> </item>  <item> <title><![CDATA[Deliver Extraordinary Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354731483_249.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Mon, 10 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Technology value matrix : ERP]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354294906_118.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers. Published by: ComputerWeekly.com]]></description>
		<pubDate>Fri, 30 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Challenges Around Developing Mobile Enterprise Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1352806618_882.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Tue, 27 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The ROI for ERP: An Overall Approach]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1348503556_563.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[ Nucleus Research offers advice on calculating the return on investment (ROI) for enterprise resource planning (ERP) systems. Published by: ComputerWeekly.com]]></description>
		<pubDate>Mon, 24 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Leveraging Loyalty Data to Enhance the Cross-Channel Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1346949078_282.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this 1to1® Executive Dialogue, industry experts discuss the steps business leaders should take to leverage loyalty programs, integrated CRM, and customer insights to deliver a unified, personalized, and relevant customer experience that maximizes customer loyalty. Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[HP Warranty &amp; Claims Management for Manufacturing - Solution Overview]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343143546_441.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Outsourcing services from your manufacturing company means you lose control, visibility, and data accuracy. To regain control you need to extend your customer relationship management (CRM) and enterprise resource planning (ERP) systems to users not part of your company. Read this paper to learn how an application can help address these needs. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Fri, 07 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[HP Client Engagement for Wealth Managers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343143545_115.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[A staggering 75 % of people leave their parents' wealth managers services. Learn to meet the challenges posed by today's new breed of clients by leveraging customer relationship management (CRM) applications, such as addressing today's pain points, functionality that meets your needs, transforming risks to your client base, and more. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Thu, 06 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[HP Customer &amp; Dealer Management System for Automotive - Solution Overview]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343143546_480.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this paper to learn about one application that can integrate your dealer management systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Thu, 06 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Learn how Coca-Cola Hellenic is transforming IT with our ERP solution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343743984_737.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Ride the wave as Coca-Cola Hellenic transforms its entire IT environment by rolling out powerful and integrated SAP applications to mobilize its business processes and provide a sustainable platform for future growth and enhancements with significant efficiency improvements in end-to-end commercial business processes. Published by: SAP America, Inc.]]></description>
		<pubDate>Sat, 09 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Belden Corp 10 week CRM Implementation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343743985_722.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Belden is one of the largest U.S. manufacturers of high-speed electronic cables. See how the company replaced its on-demand solution with SAP CRM to track its success with customers, enabling the company to view prior performance in order to plan for the future. Published by: SAP America, Inc.]]></description>
		<pubDate>Tue, 21 Aug 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Sales Maximize Profitability, Improve Performance, and Deliver Customer Value]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343743985_810.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Learn why your sales team's success depends upon its ability to acquire and grow profitable customer relationships and how the SAP Customer Relationship Management (SAP CRM) application can help by empowering it with the tools and information necessary to plan and analyze sales execution throughout the entire sales cycle. Published by: SAP America, Inc.]]></description>
		<pubDate>Thu, 07 Oct 2010 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Social Intelligence Approaches to Support Four Core Customer Scenarios]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1338210641_517.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Fri, 01 Jun 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Agile, Secure, Reliable: World Class Customer Service in the Cloud]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365585990_996.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 17 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Discover, deliver and set the right customer experience expectations]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360868944_166.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation. Published by: Genesys]]></description>
		<pubDate>Thu, 21 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM Initiatives for Improved Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358868870_501.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision. Published by: Limelight Networks&#44; Inc.]]></description>
		<pubDate>Mon, 28 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[What if? Unleashing the Potential of Digital Signage]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355862021_322.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power. Published by: Insight]]></description>
		<pubDate>Fri, 21 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Eliminate Information Silos and Drive Customer Spend]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1352920721_509.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward. Published by: Infor]]></description>
		<pubDate>Mon, 26 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Unifying ERP and CRM to Create a Responsive Enterprise]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1352920721_868.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge. Published by: Infor]]></description>
		<pubDate>Mon, 26 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Achieve a 360 Degree View of Your Customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1352920721_935.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies. Published by: Infor]]></description>
		<pubDate>Mon, 26 Nov 2012 24:00:00 EST</pubDate> </item>  </channel> </rss>

