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	<rss version="2.0"> <channel> <title>Most Popular White Papers and WebcastsCRM Services Research</title> 
	<link>http://www.bitpipe.com/tlist/CRM-Services.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 25 Nov 2009 12:55:26 EST</lastBuildDate>
	<pubDate>Wed, 25 Nov 2009 12:55:26 EST</pubDate>  <item> <title><![CDATA[A Culture of Customer Satisfaction:  How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259169134_110.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.
   Published by: MarketTools, Inc.]]></description>
		<pubDate>Wed, 19 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[9 Critical Steps in Designing Enterprise-Wide Feedback Systems]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259162605_851.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
   Published by: MarketTools, Inc.]]></description>
		<pubDate>Tue, 24 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257981397_636.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Wed, 11 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257980731_306.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Wed, 11 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255986716_262.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Mon, 19 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How to Embrace CRM and Make it Succeed in Your Organization]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255370799_55.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
   Published by: SYSPRO]]></description>
		<pubDate>Mon, 12 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Avatars Proven to Increase Advertising Effectiveness]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1254339451_967.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Blue Rain commissioned Humanity Online to create an avatar for their character &quot;Marcus OneNote&quot; that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness.
   Published by: Humanity Interactive]]></description>
		<pubDate>Wed, 30 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Communications Skills for Remote Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253109195_48.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert,  4 specific steps to help supercharge your customer relationships in an era of remote support.
   Published by: LogMeIn, Inc.]]></description>
		<pubDate>Wed, 16 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer Relationship Management: The Winning Strategy in a Challenging Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252963712_237.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 08 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252964958_153.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization&#146;s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
   Published by: Microsoft]]></description>
		<pubDate>Mon, 14 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252622139_383.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
   Published by: Five9]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252606900_930.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
   Published by: Microsoft]]></description>
		<pubDate>Tue, 22 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252517981_313.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252516423_96.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.
   Published by: Microsoft]]></description>
		<pubDate>Wed, 09 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor CRM Epiphany for Insurance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248800727_274.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 01 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor CRM for Travel & Leisure]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248802974_171.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 01 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor CRM Epiphany for Hospitality]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248799604_396.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 01 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM Built for Marketing:  The Executive Guide to Selecting CRM that Meets Marketing Needs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248378706_428.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Thu, 23 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Infor CRM Interaction Advisor]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248295911_83.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Making Interactions More Intelligent Across All Channels in the Retail Finance Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248295344_765.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
   Published by: Infor CRM]]></description>
		<pubDate>Wed, 22 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248122339_347.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
   Published by: SDL Tridion]]></description>
		<pubDate>Mon, 01 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Retaining Customers in Today's Economic Landscape: Improving SAP Order Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1247261238_540.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
   Published by: Esker Inc.]]></description>
		<pubDate>Fri, 10 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Reduce Churn Through Enterprise Feedback Management and Predictive Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241204614_283.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Fri, 01 May 2009 24:00:00 EDT</pubDate> </item>  </channel> </rss>

