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	<rss version="2.0"> <channel> <title>Bitpipe: CRM Services Research</title> 
	<link>http://www.bitpipe.com/rlist/term/CRM-Services.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 24 Mar 2008 15:17:30 EDT</lastBuildDate>
	<pubDate>Mon, 24 Mar 2008 15:17:30 EDT</pubDate>  <item> <title><![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206384023_24.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
   Published by: Genesys]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

