Bitpipe: CRM Best Practices Research

Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer

Wed, 01 Oct 2008 24:00:00 EDT

Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media. This paper explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships. Published by: Sage SalesLogix

CRM: A Business Imperative for Companies during the Global Economic Downturn

Mon, 01 Jun 2009 24:00:00 EDT

The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities - despite the most challenging market conditions. Published by: Sage SalesLogix

Considering CRM solutions? First understand CRM best practices

Thu, 01 Nov 2007 24:00:00 EDT

The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle. Published by: Sage SalesLogix

The Business Case for Desktop Integration: A practical solution with rapid ROI

Wed, 10 Jun 2009 24:00:00 EDT

This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results. Published by: Cicero Inc.

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them

Tue, 09 Jun 2009 24:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. Published by: Pivotal CRM, a CDC Software solution

Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data

Tue, 09 Jun 2009 24:00:00 EDT

As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance... Published by: Bit9, Inc.

Info Support: Responding Faster to Customers

Tue, 09 Jun 2009 24:00:00 EDT

This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours. Published by: Dell and Microsoft

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis

Tue, 02 Jun 2009 24:00:00 EDT

The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Published by: SAP America Inc

Data Quality: A Survival Guide For Marketing

Tue, 02 Jun 2009 24:00:00 EDT

Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. Published by: SAP America Inc

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy

Thu, 09 Apr 2009 24:00:00 EDT

Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. Published by: Aplicor

Optimizing Sales Performance Management through Data Integration and Analytics

Thu, 28 May 2009 24:00:00 EDT

Sales Performance Management (SPM) encompasses both the technology and processes that align performance with business objectives. This study explores the current intentions, challenges and strategies across 150 sales organizations. Published by: Varicent Software

Why Are Organizations Turning to Self-Scheduling

Mon, 18 May 2009 24:00:00 EDT

Find out how government organizations and private businesses all over the US are replacing their out-of-date legacy systems and administrative practices with TimeTrade System's 'Self-Scheduling' solution to dramatically cut administration costs, increase productivity, efficiency and customer satisfaction. Published by: TimeTrade Systems

Customer Experience Management & Metrics

Tue, 12 May 2009 24:00:00 EDT

This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future. Published by: Wipro Technologies

Better Customer Insight, Better Bottom Line - Gaining Insight from Unified Information Access

Mon, 01 Dec 2008 24:00:00 EST

In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. Published by: Attivio, Inc.

Engage Me! Web Experience Management as the New Business Imperative

Tue, 01 Jul 2008 24:00:00 EDT

In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM. Published by: FatWire Corp.

The Business Case for WEO (Web Experience Optimization)

Sun, 01 Mar 2009 24:00:00 EST

This independent report from Yphise research highlights the business case for WEO (Web Experience Optimization), examining key benefits and comparing leading WEO solutions. Published by: FatWire Corp.

Keeping Up with the Buyers: The Impact of a Great First Impression

Thu, 07 May 2009 24:00:00 EDT

Past economic slowdowns have shown us that customers rein in their spending and write smaller checks if they are concerned about the business climate. This is why "sales effectiveness" is more important than ever. Read this whitepaper to understand the need for increasing sales effectiveness at the beginning of the sell cycle. Published by: ZoomInfo

CRM: Metrics that Effect the Bottom Line

Tue, 05 May 2009 24:00:00 EDT

Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented by most large corporations over the last decade that has failed to live up to its expectations. Any effort that costs this much and takes up this much of your time needs to be measured and evaluated. Published by: Actuate

10 Ways Predictive Analytics Can Help You

Thu, 05 Feb 2009 02:00:00 EST

Predictive analytics is a powerful tool that helps organizations solve key challenges by using business knowledge to drive efficiencies and strengthen their competitive advantage. Learn how to become a Predictive Enterprise - watch the webcast today! Published by: SPSS Inc. Worldwide Headquarters

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

Haworth, Inc. - Office furniture maker improves customer satisfaction through in-depth analysis of customer attitudes and preferences

Mon, 04 May 2009 24:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. Published by: SPSS Inc. Worldwide Headquarters

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Published by: SPSS Inc. Worldwide Headquarters

Better Reporting, Better Results: Successful Strategies from the Field

Tue, 17 Mar 2009 11:00:00 EDT

Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. Published by: SPSS Inc. Worldwide Headquarters

Empower Your Consumer Research Department with Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. Published by: SPSS Inc. Worldwide Headquarters

Delivering Superior Customer Value in Communications Firms - Enabling Optimal Offer Creation for Service Providers

Mon, 27 Apr 2009 24:00:00 EDT

For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. Published by: SAP America Inc

Enhancing Interaction Center ROI in Turbulent Economic Times

Mon, 27 Apr 2009 24:00:00 EDT

Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. Published by: SAP America Inc

Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting

Mon, 27 Apr 2009 24:00:00 EDT

Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Published by: SAP America Inc

Aligning Sales Territories to Enhance Sales Productivity - Improving Customer Relationships in a Tough Economy

Fri, 24 Apr 2009 24:00:00 EDT

Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage. Published by: SAP America Inc

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times

Fri, 17 Apr 2009 24:00:00 EDT

This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. Published by: SAP America Inc

Plugging In the Universal Adapter

Thu, 01 Jan 2009 24:00:00 EST

Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs. Published by: Oracle Corporation

Reducing Risks Associated with Adopting a Customer Relationship Management System

Mon, 01 Dec 2008 24:00:00 EST

This white paper briefly highlights CRM's recent evolution and examines the risks that accompany those developments. Most important, it identifies the capabilities of Oracle User Productivity Kit that can mitigate the risks posed by CRM systems and maximize the opportunities for valuable returns on CRM investments. Published by: Oracle Corporation

Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value

Thu, 01 Mar 2007 24:00:00 EST

This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments. Published by: Microsoft

Advanced Customer Services for Oracle CRM On Demand

Thu, 26 Mar 2009 24:00:00 EDT

Oracle Advanced Customer Services provides collaborative, highly personalized services for ongoing operational improvement and helps you maximize the return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your solution. Published by: Oracle Corporation

Effective Negotiating: 5 Rules for Smooth Transactions

Fri, 13 Mar 2009 24:00:00 EDT

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Published by: Global Knowledge

Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools

Fri, 20 Feb 2009 24:00:00 EST

In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. Published by: Pivotal CRM, a CDC Software solution

Achieve Unlimited Growth and Acquisition Capabilities with IBM applications

Sun, 01 Jun 2008 24:00:00 EDT

Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources. Published by: Xperia

It's All about the Salesperson: Taking Advantage of Web 2.0

Fri, 19 Sep 2008 24:00:00 EDT

This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly. Published by: Oracle Corporation

CRM for the Professional on the Go

Mon, 25 Dec 2006 24:00:00 EST

Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. Published by: BlackBerry