Bitpipe: CRM Best Practices Research

How to Maximize Revenue by Sending Targeted Promotions to Customers

Fri, 23 Oct 2009 24:00:00 EDT

This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. Published by: Infor CRM

Focusing on High-Tech Manufacturers

Fri, 23 Oct 2009 24:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Published by: Infor CRM

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

Fri, 23 Oct 2009 24:00:00 EDT

This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. Published by: Infor CRM

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer

Thu, 01 Oct 2009 24:00:00 EDT

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Published by: Oracle Corporation

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

Tue, 20 Oct 2009 24:00:00 EDT

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Published by: Vovici

Customer Experience IQ Report

Tue, 20 Oct 2009 24:00:00 EDT

The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Published by: Vovici

7 Habits of Highly Successful Surveys

Tue, 20 Oct 2009 24:00:00 EDT

Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Published by: Vovici

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

Mon, 19 Oct 2009 24:00:00 EDT

This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Published by: Pivotal CRM, a CDC Software solution

How to Embrace CRM and Make it Succeed in Your Organization

Mon, 12 Oct 2009 24:00:00 EDT

This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Published by: SYSPRO

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?

Fri, 02 Oct 2009 24:00:00 EDT

According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle. Published by: Oracle Corporation

Relavis CRM: Exclusively for Lotus Notes

Wed, 16 Sep 2009 24:00:00 EDT

CRM is all about sharing knowledge to drive more revenue and better support your customers. Relavis CRM will provide you with all the information you need to make the right decisions about your customers and prospects. Published by: Relavis Corporation

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices

Wed, 16 Sep 2009 24:00:00 EDT

This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. Published by: LogMeIn, Inc.

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

Mon, 14 Sep 2009 24:00:00 EDT

This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Published by: Microsoft

The Leader in On-Demand Call Centers: Five9 Product Overview

Thu, 10 Sep 2009 24:00:00 EDT

Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9. Published by: Five9

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns

Thu, 10 Sep 2009 24:00:00 EDT

Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. Published by: Five9

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage

Tue, 15 Apr 2008 24:00:00 EDT

After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online. Published by: Microsoft

Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM

Wed, 09 Sep 2009 24:00:00 EDT

This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base. Published by: Microsoft

E-Book: Taking Action on Analytics - Using Data for Customer Loyalty and Retention

Wed, 09 Sep 2009 24:00:00 EDT

In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on. Published by: Infor CRM

A Guide to Successful CRM Implementations

Tue, 08 Sep 2009 24:00:00 EDT

Successful CRM implementations require 3 basic fundamentals - methodology, management, and continuous improvement. This white paper addresses key components of a CRM implementation methodology which will ensure success: Project Team Organization, Implementation Roadmap, Project Lifecycle, and Post-implementation Approach. Published by: Relavis Corporation

Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage

Thu, 20 Aug 2009 24:00:00 EDT

This webcast focuses on results from compelling research that is focused on multi-channel customer management. This research will help marketers better manage the multi-channel customer experience and develop future strategies. Published by: SAS Institute Inc.

A Guide To CRM ROI

Thu, 13 Aug 2009 24:00:00 EDT

The purpose of this paper is to provide a foundation for building, analyzing and interpreting a return on investment (ROI) model for your customer relationship management initiative. Published by: Relavis Corporation

Producing to Order: Discrete Manufacturers and Customer Demand

Fri, 07 Aug 2009 24:00:00 EDT

Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing. Published by: SAP America Inc

Infor CRM Epiphany for Insurance

Wed, 01 Jul 2009 24:00:00 EDT

The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. Published by: Infor CRM

Infor CRM for Travel & Leisure

Wed, 01 Jul 2009 24:00:00 EDT

Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels. Published by: Infor CRM

Infor CRM Epiphany For Consumer Products

Wed, 01 Jul 2009 24:00:00 EDT

Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability. Published by: Infor CRM

Infor CRM Epiphany for Hospitality

Wed, 01 Jul 2009 24:00:00 EDT

Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point. Published by: Infor CRM

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs

Thu, 23 Jul 2009 24:00:00 EDT

How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. Published by: Pivotal CRM, a CDC Software solution

Infor Permission-based Marketing Campaigns

Wed, 22 Jul 2009 24:00:00 EDT

Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer. Published by: Infor CRM

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center

Wed, 22 Jul 2009 24:00:00 EDT

Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. Published by: Infor CRM

Increase Your Returns Using Event-Based Marketing

Wed, 22 Jul 2009 24:00:00 EDT

Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. Published by: Infor CRM

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them

Tue, 09 Jun 2009 24:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. Published by: Pivotal CRM, a CDC Software solution

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis

Tue, 02 Jun 2009 24:00:00 EDT

The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Published by: SAP America Inc

Data Quality: A Survival Guide For Marketing

Tue, 02 Jun 2009 24:00:00 EDT

Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. Published by: SAP America Inc

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

Mon, 04 May 2009 24:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. Published by: SPSS Inc. Worldwide Headquarters

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Published by: SPSS Inc. Worldwide Headquarters

Better Reporting, Better Results: Successful Strategies from the Field

Tue, 17 Mar 2009 11:00:00 EDT

Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. Published by: SPSS Inc. Worldwide Headquarters

Empower Your Consumer Research Department with Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. Published by: SPSS Inc. Worldwide Headquarters

Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting

Mon, 27 Apr 2009 24:00:00 EDT

Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Published by: SAP America Inc

Plugging In the Universal Adapter

Thu, 01 Jan 2009 24:00:00 EST

Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs. Published by: Oracle Corporation

Effective Negotiating: 5 Rules for Smooth Transactions

Fri, 13 Mar 2009 24:00:00 EDT

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Published by: Global Knowledge

Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools

Fri, 20 Feb 2009 24:00:00 EST

In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. Published by: Pivotal CRM, a CDC Software solution