Most Popular White Papers and Webcasts CRM Best Practices Research http://www.bitpipe.com/tlist/CRM-Best-Practices.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Wed, 08 Feb 2012 15:25:11 EST Wed, 08 Feb 2012 15:25:11 EST <![CDATA[Gartner predictions around Social CRM]]> Wed, 08 Feb 2012 24:00:00 EST <![CDATA[Use effective call centers to build customer loyalty]]> Wed, 08 Feb 2012 24:00:00 EST <![CDATA[Tread carefully with social media-based customer loyalty programs]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Social engagement tips from author Qualman]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Gartner: Social, mobile and analytics to push CRM through 2015]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[Improving Sales Effectiveness In a Buyer’s Market]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[The Customer Loyalty Conundrum]]> Thu, 30 Sep 2010 24:00:00 EDT <![CDATA[Customers, Not Cars Now Drive Auto Importer’s Strategy]]> Mon, 31 Jan 2011 24:00:00 EST <![CDATA[CW Buyer's Guide: Customer Relations (CRM)]]> Wed, 05 Oct 2011 24:00:00 EDT <![CDATA[North American Contact Center Industry 2011: A Mid-Year Update and Forecast]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Cognos Business Intelligence for Report Authors]]> Tue, 24 Jan 2012 24:06:54 EST <![CDATA[Customer Analytics Pay Off]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Yahoo, Amex talk up different customer service approaches]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Best Practices for Transforming to a Multi-Channel Contact Center]]> Wed, 18 Jan 2012 24:00:00 EST <![CDATA[IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty]]> Tue, 17 Jan 2012 24:00:00 EST <![CDATA[Video: LotusLive Suite]]> Tue, 17 Jan 2012 24:00:00 EST <![CDATA[CRM Thought Leadership booklet]]> Tue, 17 Jan 2012 24:00:00 EST <![CDATA[CRM Sheds Light on Tommy Bahama Customers]]> Mon, 16 Jan 2012 24:00:00 EST <![CDATA[Have You Earned Your Customers’ Trust?]]> Mon, 16 Jan 2012 24:00:00 EST <![CDATA[How to retain customer loyalty in the competitive retail market]]> Mon, 16 Jan 2012 24:00:00 EST <![CDATA[The Ultimate Guide to Email Prospecting]]> Fri, 13 Jan 2012 24:00:00 EST <![CDATA[How to Design and Deliver Effective Virtual Sales Presentations]]> Fri, 13 Jan 2012 24:00:00 EST <![CDATA[E-Guide: Key Strategies for Improving Customer Service in a Down Economy]]> Thu, 12 Jan 2012 24:00:00 EST <![CDATA[Building a Strong Customer Experience]]> Thu, 05 Jan 2012 24:00:00 EST <![CDATA[Gain competitive advantage by using Customer Experience Management Solutions to extend brand value]]> Thu, 22 Dec 2011 24:00:00 EST <![CDATA[Leverage WFM for exceptional customer experiences]]> Fri, 16 Dec 2011 24:00:00 EST <![CDATA[Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm]]> Tue, 29 Nov 2011 24:00:00 EST <![CDATA[Navigating the path to satisfying online customer experience]]> Wed, 23 Nov 2011 24:00:00 EST <![CDATA[The 10 worst practices for Technical Support and how to overcome them]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[Assessment Cross-Channel Experience Assessment]]> Thu, 17 Nov 2011 24:00:00 EST <![CDATA[Operationalizing Online Customer Experience]]> Wed, 28 Sep 2011 24:00:00 EDT <![CDATA[Customer Experience Management Best Practices For Retail: Five Ways to Increase Conversion and Adoption Rates]]> Wed, 28 Sep 2011 24:00:00 EDT <![CDATA[Create an Online Customer Feedback Loop with Your Call Center]]> Fri, 01 Apr 2011 24:00:00 EDT <![CDATA[5 ways to increase online self-service adoption for financial services]]> Tue, 27 Sep 2011 24:00:00 EDT <![CDATA[Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates]]> Tue, 27 Sep 2011 24:00:00 EDT <![CDATA[Transforming the Customer Experience: How Four Contact Centers Did It Successfully]]> Thu, 15 Sep 2011 24:00:00 EDT <![CDATA[CRM and Small Business: Smaller, Faster, Better]]> Wed, 31 Aug 2011 24:00:00 EDT <![CDATA[The Social CRM Playbook]]> Wed, 31 Aug 2011 24:00:00 EDT <![CDATA[Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost]]> Tue, 19 Jul 2011 24:00:00 EDT <![CDATA[The 10-Step Guide to Buying the Right CRM Solution]]> Tue, 12 Jul 2011 24:00:00 EDT <![CDATA[Managing the customer experience across channels -- a manager's guide]]> Fri, 06 May 2011 24:00:00 EDT <![CDATA[Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction]]> Tue, 26 Apr 2011 03:30:00 EDT <![CDATA[Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth]]> Tue, 26 Apr 2011 10:00:00 EDT