Most Popular White Papers and Webcasts CRM Best Practices Research http://www.bitpipe.com/tlist/CRM-Best-Practices.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Wed, 19 Jun 2013 11:50:14 EDT Wed, 19 Jun 2013 11:50:14 EDT <![CDATA[Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Medtronic: Using SAP Sybase Power Designer to Improve and Extend the Quality of Life for Millions]]> Tue, 18 Jun 2013 24:00:00 EDT <![CDATA[Kognitio delivers for ScottishPower]]> Mon, 10 Jun 2013 24:00:00 EDT <![CDATA[Segmetrix's MatchLists.com makes data matching and de-duplication child's play thanks to Kognitio]]> Fri, 07 Jun 2013 24:00:00 EDT <![CDATA[Seven Trends Driving Effectiveness in the Contact Center]]> Tue, 30 Apr 2013 24:00:00 EDT <![CDATA[Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?]]> Thu, 23 May 2013 24:00:00 EDT <![CDATA[Explore Emerging Trends in Web Content Management]]> Wed, 22 May 2013 24:00:00 EDT <![CDATA[Overhauling a Legacy Contact Center: Starting Steps]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Cost-Saving Tips for Contact Centers]]> Fri, 10 May 2013 24:00:00 EDT <![CDATA[Integrating customer data for improved CRM]]> Thu, 09 May 2013 24:00:00 EDT <![CDATA[Strategic insights for your social CRM strategy]]> Wed, 08 May 2013 24:00:00 EDT <![CDATA[How to Send Zillions of Emails a Day]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Customer Engagement in a Mobile World]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Five Success Factors for CMS/Digital Marketing Success: the It Management Perspective]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Top Six Strategies for CMS/Digital Marketing Success: The Developers Perspective]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[CMS selection drives customer experience: A guide for marketers & developers]]> Thu, 02 May 2013 24:00:00 EDT <![CDATA[Infor Epiphany Social Commerce Solutions]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[CRM and Social Media]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Improve sales cycles with mobile technology]]> Mon, 15 Apr 2013 24:00:00 EDT <![CDATA[Facebook’s Best Kept Secret: Building Conversions and Revenue with Ads for Fans]]> Fri, 12 Apr 2013 24:00:00 EDT <![CDATA[Taking Control with Marketing Optimization]]> Fri, 12 Apr 2013 24:00:00 EDT <![CDATA[Nine Real-World Results from Testing and Targeting]]> Fri, 12 Apr 2013 24:00:00 EDT <![CDATA[Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions]]> Wed, 10 Apr 2013 24:00:00 EDT <![CDATA[Anticipate, engage and deliver exceptional web experiences]]> Tue, 09 Apr 2013 24:00:00 EDT <![CDATA[Video: Evolving to Social Intelligence]]> Tue, 02 Apr 2013 24:00:00 EDT <![CDATA[Creating Brand Advocates – Connected intelligence & Brand Advocates]]> Mon, 01 Apr 2013 24:00:00 EDT <![CDATA[Seven Contact Center Trends You Can't Ignore]]> Thu, 31 Jan 2013 24:00:00 EST <![CDATA[Mobile And Big Data Transform Business With Right Time Experiences by LOPEZ Research]]> Fri, 29 Mar 2013 24:00:00 EDT <![CDATA[Business 2020: Engaging with the Technology Enabled Customer]]> Mon, 25 Mar 2013 24:00:00 EDT <![CDATA[Top Five Contact Center Trends for 2013]]> Thu, 21 Mar 2013 24:00:00 EDT <![CDATA[Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Aberdeen Agent Desktop Optimization: Agents Can Finally Focus on the Customer whitepaper]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement]]> Wed, 31 Oct 2012 24:00:00 EDT <![CDATA[Mobile apps reach the busy customer]]> Tue, 19 Mar 2013 24:00:00 EDT <![CDATA[Using Social Media to Win Over Customers]]> Tue, 12 Mar 2013 24:00:00 EDT <![CDATA[How Foglight Makes User Experience Management a Reality: Three Case Studies]]> Mon, 31 Dec 2012 24:00:00 EST <![CDATA[Gartner Customer Strategies & Technologies Summit 2013]]> Thu, 07 Mar 2013 24:00:00 EST <![CDATA[How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage]]> Tue, 05 Mar 2013 24:00:00 EST <![CDATA[Using Case Management to Empower Employees and transform Customer Service]]> Fri, 22 Feb 2013 24:00:00 EST <![CDATA[Developing the right social CRM strategies for improved customer service]]> Tue, 19 Feb 2013 24:00:00 EST <![CDATA[SharePoint Test Pilot Program]]> Mon, 18 Feb 2013 24:00:00 EST <![CDATA[Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions]]> Mon, 11 Feb 2013 24:00:00 EST <![CDATA[The Business of Social Business]]> Fri, 30 Nov 2012 24:00:00 EST <![CDATA[Deploying Customer Service in the Cloud]]> Fri, 30 Nov 2012 24:00:00 EST <![CDATA[Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center]]> Thu, 20 Dec 2012 24:00:00 EST <![CDATA[The Business Value of CX: Attracting New Customers]]> Wed, 19 Dec 2012 24:02:29 EST <![CDATA[The Business Value of CX: Deliver a Great Customer Experience]]> Wed, 19 Dec 2012 24:03:35 EST <![CDATA[Customer Experience: Empower Your Agents]]> Wed, 19 Dec 2012 24:03:09 EST <![CDATA[The Business Value of CX: Keeping Your Customers]]> Wed, 19 Dec 2012 24:01:41 EST