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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts CRM Analytics Research</title> 
	<link>http://www.bitpipe.com/tlist/CRM-Analytics.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Thu, 09 May 2013 14:55:12 EDT</lastBuildDate>
	<pubDate>Thu, 09 May 2013 14:55:12 EDT</pubDate>  <item> <title><![CDATA[Integrating customer data for improved CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367516053_780.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs. Published by: Infor]]></description>
		<pubDate>Thu, 09 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Permissions and Preferences: Let's Rethink This]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367439956_717.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns. Published by: Message Systems]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1367360086_506.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels. Published by: IBM]]></description>
		<pubDate>Tue, 21 May 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tommy Bahama Improves Messaging with Infor Epiphany]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_330.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief case study illustrates how Tommy Bahama, a men's and women's lifestyle retailer, developed a better understanding of customers, improved cultivation of their customer data, and implemented more customer-focused outreach thanks to a CRM interaction management system. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Integrated data mining - the core to customer analytics success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_160.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[For most companies, data mining for customer analytics fails to live up to its potential, due to the complexity and cost of traditional tools. Inside, discover the challenges that traditional data mining systems pose and gain insight on how you can overcome them to enable customer analytics success. Published by: Infor]]></description>
		<pubDate>Thu, 28 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Infor Epiphany Social Commerce Solutions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_8.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper introduces a software suite that can help you gain deeper customer insights from social media data, resulting in more successful marketing campaigns and customer relationships.  Learn how this technology can help you achieve five main components of a successful CRM initiative. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM and Social Media]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_680.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Infor Epiphany Brochure]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366835315_727.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base.  Read on to learn about the specific benefits this technology offers businesses across all sectors. Published by: Infor]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1366665374_247.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. Published by: Information Builders]]></description>
		<pubDate>Tue, 30 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Advancing Your Digital Marketing Strategy with Webtrends Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365767506_850.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In the age of social media, web analytics can help you harness data from a variety of channels to construct and implement an effective, integrated marketing strategy. Check out this helpful white paper to learn how you can advance your digital marketing strategy, grow brand loyalty and build revenue through the use of analytics. Published by: WebTrends]]></description>
		<pubDate>Thu, 18 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle CRM Cloud Service: The New Standard for CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364913678_307.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Tune into this short and informative video to learn more about how your business can eliminate falling short of sales goals. Give your employees the opportunity to provide more visibility and develop a new standard for customer relationship management (CRM.) Published by: ORACLE APAC]]></description>
		<pubDate>Tue, 16 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle’s CRM Cloud Service Powers Innovation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364913678_52.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Tune into this short video to learn more about how Oracle Fusion CRM provided the best reporting for iPhone, iPad and Outlook. It allows a representative to place a phone call to a person and asks if the case should be recorded. It provides agility and efficency that hasn't been available in the past. Published by: ORACLE APAC]]></description>
		<pubDate>Tue, 16 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Facebook’s Best Kept Secret: Building Conversions and Revenue with Ads for Fans]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365503111_594.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[With over 800 million Facebook users to potentially see your message, you need to capitalize on the marketing opportunity that Facebook ads presents. Read this white paper to better understand targeted ads for fans, and for advice on creating a strategy for successfully driving traffic, tracking campaign activity, and increasing conversions. Published by: WebTrends]]></description>
		<pubDate>Fri, 12 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Case for Big Data and Analytics in Retail: Unlocking Hidden Opportunities]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364495369_646.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[More and more information hidden in big data lies beyond a retailer's information management assets- residing in social data, customer data, market data and supplier data. Access this exclusive resource to discover how to tap into these valuable insights. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 10 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Anticipate, engage and deliver exceptional web experiences]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365018579_360.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this white paper to learn more about how social business is growing. It is becoming a major component of business strategies and reflects the way businesses manage both customers and information. Learn how you can help your customers and employees with better social business by reading this resource now. Published by: IBM]]></description>
		<pubDate>Tue, 09 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Introducing Social Business for the Mid-Market]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365018579_900.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Consult this resource to learn more about the insight Aberdeen research discovered by studying 229 mid-sized companies. They looked to uncover if there were specific characteristics that made companies more interested in using social business. Published by: IBM]]></description>
		<pubDate>Tue, 09 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Big Data Means All Your Data: Integration is Key]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364594152_715.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Gain insight on the 3 key big data management activities you  need to consider, important technologies, how to overcome key integration challenges, and more. Published by: TIBCO Software Inc.]]></description>
		<pubDate>Mon, 08 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft catches up with iPad support for Dynamics CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365174522_432.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Nucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM. Published by: ComputerWeekly.com]]></description>
		<pubDate>Fri, 05 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Fusion CRM: The New Standard for CRM Customer Video]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362593388_383.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 25 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Sales Executive Strategy Brief]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362593388_755.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 25 Aug 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Video: Evolving to Social Intelligence]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364483842_108.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer. Published by: Hewlett-Packard Company]]></description>
		<pubDate>Tue, 02 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Making the most of customer data: CRM analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364571222_41.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now. Published by: SearchCRM]]></description>
		<pubDate>Tue, 02 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Mobile And Big Data Transform Business With Right Time Experiences by LOPEZ Research]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364418923_787.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Customer and employee demands are changing rapidly because of the widespread adoption of mobile technologies. As adoption continues to grow, businesses need to develop an approach to the bring your own device (BYOD) trend. View this resource to learn more about the explosion of big data and how your business can manage the information. Published by: SAP America, Inc.]]></description>
		<pubDate>Fri, 29 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tap into More: Find Ways to Drive Value from Oracle Investments]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364325144_197.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Sign up for this webinar with AT&amp;T and HMS Holdings Corporation on May 1, 2013 at 2pm (ET) (19:00GMT). Learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments. Published by: AT&T Corp]]></description>
		<pubDate>Wed, 01 May 2013 14:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Yapmo Loop Case Study: @Properties]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364220155_4.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Consult this white paper to learn more about how @properties, the largest Chicago-based residential real estate company, found success by implementing key web and email based technologies. Learn more about how this company made the changes to a new software and some of the challenges they faced as a result by reading this resource now. Published by: Yapmo]]></description>
		<pubDate>Thu, 28 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer Intelligence Tames the Big Data Challenge]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363793702_993.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[What are the key factors that help distinguish big data? Consult this informative resource to find out more about how you can unlock the value of data-driven insights. Find out how it helps to drive improved sales and marketing performance as well as other key benefits by reading this resource now. Published by: SAS Institute Inc.]]></description>
		<pubDate>Mon, 25 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Top Five Contact Center Trends for 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363274041_5.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change. Published by: Avaya]]></description>
		<pubDate>Thu, 21 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Public complaints case study]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363793702_507.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. Published by: SAS Institute Inc.]]></description>
		<pubDate>Thu, 21 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Geocoding Advantage: Best Practices for Managing Customer and Location-based Data in Telecommunications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362762948_293.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This whitepaper will give you some insight into the benefits high-quality geocoding can bring to your business, and will teach you the best practices today's leaders are following to engage customers, reduce costs and manage risk. Published by: Pitney Bowes Group 1 Software]]></description>
		<pubDate>Mon, 18 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Single View of the Customer in UK Businesses and the emerging role of Big Data]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362737652_444.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Many companies today are attempting to harness the power of big data to provide customer insights. This informative market report focuses on how businesses in the UK are using data to glean optimal insights, and how far along they are in capturing all the interactions a customer has with an organisation, regardless of the channel. Published by: SAS Institute Inc.]]></description>
		<pubDate>Fri, 15 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Gartner Customer Strategies &amp; Technologies Summit 2013]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1361964627_433.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this valuable resource, learn about how the Gartner Customer Strategies &amp; Technologies Summit can help IT and business leaders gain the insight they need to effectively overcome customer relationship and business management challenges to drive success – read on to learn more now. Published by: Gartner]]></description>
		<pubDate>Thu, 07 Mar 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Webinar - Customer Engagement in 2013; The Mobile and Web Data Acquisition Imperative]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1362058533_233.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this in-depth webinar to learn the current customer engagement industry trends, customer requirements, and goals of those in the insurance sector.Continue on to explore the business drivers and strategic responses surrounding the top ten technology initiatives for insurance. Published by: Kofax, Inc.]]></description>
		<pubDate>Wed, 28 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Developing the right social CRM strategies for improved customer service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360703211_544.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels. Published by: Avaya]]></description>
		<pubDate>Tue, 19 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[SharePoint Test Pilot Program]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360877888_29.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This short white paper reveals how your organization can set up a test environment of a SharePoint system with just a few pilot groups or departments. Published by: Kroll Ontrack, Inc.]]></description>
		<pubDate>Mon, 18 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Business Information University Classroom: Taking Advantage of Advanced Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360255414_504.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this comprehensive Advanced Analytics Classroom, celebrated BI consultant Thomas Rathburn shares the secrets of implementing a successful predictive analytics and data mining program. Learn some best practices, get insight into key trends and developments, discover potential challenges, and more. Published by: SearchBusinessAnalytics]]></description>
		<pubDate>Tue, 12 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Cashing in on Customer Insight]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360182760_984.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management. Published by: IBM]]></description>
		<pubDate>Mon, 31 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Innovations in Marke ing: Optimizing the Sales Channel with Better Information]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1358888207_23.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this resource to learn more about the impact of technology on marketing. The addition of digital and social marketing programs has changed the marketing mix and the way marketers review valuable information. Find out the answers to important questions like "What is the total cost to create a customer," by viewing this resource now. Published by: SAP America, Inc.]]></description>
		<pubDate>Thu, 31 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CW Special Report on Microsoft]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1337599098_979.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance. Published by: ComputerWeekly.com]]></description>
		<pubDate>Fri, 25 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Strategy for Social Engagement &amp; Monitoring: Transforming Noise to Signal]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855983_104.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Data from social media could provide you with a substantial competitive advantage if it's leveraged correctly. In order to gain real value from it, you need a social analytics strategy that collects and analyzes social data to provide you with actionable insight. Read on to learn what features are vital to a social analytics system. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 03 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Keeping Your Customers: The Business Value of Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_886.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 18 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Fusion CRM Cloud Service: The New Standard for CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355855982_942.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief webcast examines common hurdles of sales force today and introduces Oracle's Fusion Customer Relationship Management tool that is able to help you maximize revenue potential, gain a single view of your customer across the enterprise, and centralize order orchestration across multiple capture and fulfillment systems. Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 15 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Business Value of CX: Keeping Your Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806513_942.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Wed, 19 Dec 2012 24:01:41 EST</pubDate> </item>  <item> <title><![CDATA[Optimizing Your Return on Customer Attention with Oracle RTD]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1355406823_289.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction. Published by: ORACLE APAC]]></description>
		<pubDate>Fri, 30 Apr 2010 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Navigating the Next Five Years of Customer Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354812594_798.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Sat, 30 Jun 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354806446_976.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Thu, 01 Mar 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Technology value matrix : ERP]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354294906_118.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers. Published by: ComputerWeekly.com]]></description>
		<pubDate>Fri, 30 Nov 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Know Your Customer: Getting Serious about Unlocking Customer Insight]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1352483761_502.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In today's industry climate, financial services institutions (FSIs) know that customer insight is the key to growth and profitability. Read on to learn how to better understand the value of customer relationships and gain insights into how to make the most of your customer interactions. Published by: Oracle Corporation UK Ltd]]></description>
		<pubDate>Fri, 31 Aug 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Predictive Analytics for Sales and Marketing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1347647480_429.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Today's businesses rely on their sales and marketing (S&amp;M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&amp;M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. Published by: Information Builders]]></description>
		<pubDate>Fri, 21 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Leveraging Loyalty Data to Enhance the Cross-Channel Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1346949078_282.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this 1to1® Executive Dialogue, industry experts discuss the steps business leaders should take to leverage loyalty programs, integrated CRM, and customer insights to deliver a unified, personalized, and relevant customer experience that maximizes customer loyalty. Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Sep 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[HP Customer &amp; Dealer Management System for Automotive - Solution Overview]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1343143546_480.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this paper to learn about one application that can integrate your dealer management systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Thu, 06 Sep 2012 24:00:00 EDT</pubDate> </item>  </channel> </rss>

