<?xml version="1.0" encoding="UTF-8" ?>










	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts CRM Analytics Research</title> 
	<link>http://www.bitpipe.com/tlist/CRM-Analytics.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 07 Feb 2012 13:50:18 EST</lastBuildDate>
	<pubDate>Tue, 07 Feb 2012 13:50:18 EST</pubDate>  <item> <title><![CDATA[Improving Sales Effectiveness In a Buyer’s Market]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328297133_612.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations. Published by: SAP America, Inc.]]></description>
		<pubDate>Sat, 31 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Social-Powered Enterprise - How social media is transforming your most important disciplines]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327978926_552.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This e-book is designed to help you embrace the  rise of social media, to harness its power and put it  to work throughout the company. It’s based on our experience helping thousands of companies put the power of social  media to work. It also discusses the benefits of social-powered selling, including  greater reach and better close rates. Published by: Salesforce.com]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Social Sales Revolution - 7 steps to get ahead]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327978280_594.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a  global manufacturer who is taking orders on Facebook, and a storage  saleswoman who used Twitter and other tools to exceed her quota by 200%. Published by: Salesforce.com]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Customer Loyalty Conundrum]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328297133_197.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs. Published by: SAP America, Inc.]]></description>
		<pubDate>Thu, 30 Sep 2010 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customers, Not Cars Now Drive Auto Importer’s Strategy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327504903_866.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this Bloomberg Businessweek case study to learn how Israeli auto importer Colmobil Corp. changed its entire organizational structure and business processes, and, as part of the transformation, overhauled its legacy technology infrastructure to improve its customers' experiences and create business growth. Published by: SAP America, Inc.]]></description>
		<pubDate>Mon, 31 Jan 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CW Buyer's Guide: Customer Relations (CRM)]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328029544_744.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This nine-page Buyer's Guide to Customer Relationsip Management (CRM)  analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. Published by: ComputerWeekly.com]]></description>
		<pubDate>Wed, 05 Oct 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Service. Smarter. Thriving in the age of the empowered customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327596830_759.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this white paper, learn all about IBM's smarter commerce  approach, which considers the entirety of the business-to-business  (B2B) and business-to-consumer (B2C) experience. Read on and  gain insight into how you can separate yourself from the competition by  offering outstanding customer care in the days, months and even years  after a sale. Published by: IBM]]></description>
		<pubDate>Mon, 30 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Sell. Smarter. Thriving in the age of the empowered customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327596830_701.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. Published by: IBM]]></description>
		<pubDate>Mon, 30 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IBM Cognos Collaboration with Lotus Connection]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327350440_596.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results. Published by: IBM]]></description>
		<pubDate>Tue, 24 Jan 2012 24:03:29 EST</pubDate> </item>  <item> <title><![CDATA[Cincinnati Zoo improves customer experience and enhances performance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327350440_972.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Learn how one of the world's top-rated zoo uses analytics to create a  more satisfying customer experience – while cutting marketing costs,  increasing new visits, boosting concession revenues and much more. Published by: IBM]]></description>
		<pubDate>Tue, 24 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Customer Analytics Pay Off]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327429631_999.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper to learn four stages of organizational capabilities and associated customer analytics strategies to help gain deeper customer insight. Published by: IBM]]></description>
		<pubDate>Tue, 24 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Experts say CEM technology can build single view of customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327418951_948.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This tip guide from our editorial team features an article on overcoming  single-view issues and how customer experience management (CEM)  technologies are a valuable tool for this problem. Published by: Infor CRM]]></description>
		<pubDate>Tue, 24 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327002734_502.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. Published by: Infor CRM]]></description>
		<pubDate>Fri, 20 Jan 2012 24:04:56 EST</pubDate> </item>  <item> <title><![CDATA[IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326729821_931.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Want to know how the most successful companies deliver exceptional  customer value? Do you  know the best practices for using customer analytics? This e-book answers  these questions and a lot more about winning trends and practices in  customer relationship management (CRM). Published by: IBM]]></description>
		<pubDate>Tue, 17 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Demo: IBM SPSS Customer Analytics Overview]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326729821_377.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Predictive analytics gives you the insights you need to create more  effective, persuasive and profitable marketing and sales efforts to  improve customer loyalty. Watch this short videocast to learn how IBM SPSS  helps harness the power of information so you can make the most out of  every customer relationship. Published by: IBM]]></description>
		<pubDate>Tue, 17 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Video: Customer Lifetime Value for IT]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326729821_722.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[With technology underpinning much of the customer experience, IT and  marketing must adopt new technologies to innovate and grow revenues. Watch this videocast now to learn how IBM SPSS Predictive Analytics enables marketers while reducing the burden on IT. Published by: IBM]]></description>
		<pubDate>Tue, 17 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Video: LotusLive Suite]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326729821_293.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this videocast to learn how IBM LotusLive provides a secure,  robust and integrated communication environment to help you manage  email, projects, remote teams and global clients. Take advantage of  these collaborative tools so your employees can be more productive —  regardless of device or geographic location. Published by: IBM]]></description>
		<pubDate>Tue, 17 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How to retain customer loyalty in the competitive retail market]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326487677_197.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Published by: Infor CRM]]></description>
		<pubDate>Mon, 16 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326131701_843.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately. Published by: Tealeaf]]></description>
		<pubDate>Mon, 09 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Utilize analytics to drive customer satisfaction and retention]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1323985624_268.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers. Published by: Infor CRM]]></description>
		<pubDate>Fri, 16 Dec 2011 24:05:34 EST</pubDate> </item>  <item> <title><![CDATA[Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1321454506_276.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). Published by: IBM]]></description>
		<pubDate>Thu, 31 Mar 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Operationalizing Online Customer Experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1317066710_315.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This webinar details the strategic value of operationalizing a customer  experience effort across your business. What's more, to give you a head  start, Eric T. Peterson will outline Web Analytics Demystified's six  step process for operationalizing customer experience management within  your own organization. Published by: Tealeaf]]></description>
		<pubDate>Wed, 28 Sep 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[5 ways to increase online self-service adoption for financial services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1317066710_573.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more. Published by: Tealeaf]]></description>
		<pubDate>Tue, 27 Sep 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1317066710_295.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more. Published by: Tealeaf]]></description>
		<pubDate>Tue, 27 Sep 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Social CRM Playbook]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1314138168_564.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM. Published by: SugarCRM Inc.]]></description>
		<pubDate>Wed, 31 Aug 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1310583190_144.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. Published by: SugarCRM Inc.]]></description>
		<pubDate>Fri, 15 Jul 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Managing the customer experience across channels -- a manager's guide]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1304534454_459.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy. Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 06 May 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Unlock Hidden Profits Using Effective Pricing Strategies]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1300995949_379.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Learn how to use smart, sound pricing strategies to increase revenues while protecting margins. Enterprise-wide visibility into the many drivers that come into play can help with identifying opportunities, negotiating deals properly, and adjusting with agility to changing conditions. Published by: SAP America, Inc.]]></description>
		<pubDate>Thu, 24 Mar 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[What's your Customer Experience Advantage?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1300910754_723.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage. Published by: SAP America, Inc.]]></description>
		<pubDate>Wed, 23 Mar 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Increasing Marketing Campaign Profitability with Predictive Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1298252588_130.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper explores how predictive analytics helps marketing organizations increase ROI by executing highly targeted campaigns focused on high revenue-generating customers and prospects. Published by: IBM]]></description>
		<pubDate>Sun, 20 Feb 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Five Predictive Imperatives for Maximizing Customer Value]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1298252104_191.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits. Published by: IBM]]></description>
		<pubDate>Sun, 20 Feb 2011 24:00:00 EST</pubDate> </item>  </channel> </rss>


