Most Popular White Papers and WebcastsCRM Analytics Research

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies

Wed, 18 Nov 2009 24:00:00 EST

This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. Published by: Pivotal CRM, a CDC Software solution

Do-It-Yourself BI Done Right: The Secret Sauce is SaaS

Thu, 19 Nov 2009 11:00:00 EST

This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can. Published by: myDIALS Inc.

What Every IT Manager Should Know About Users' Real Need for BI

Thu, 22 Oct 2009 12:45:00 EDT

In today’s marketplace, the half-life of BI is typically shorter than the life of the project needed for its implementation. This means that companies are getting a continual negative return on their BI investment. Published by: Tableau Software

How to expand enterprise reporting and capitalize on the benefits of BI

Tue, 27 Oct 2009 24:00:00 EDT

Is your organization making the most of BI and reporting projects? Find out how to improve your enterprise reporting with best practices advice and tips from BI expert Kimberly Nevala of Baseline Consulting. Published by: Sybase, Inc.

Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions

Thu, 22 Oct 2009 24:00:00 EDT

Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment. Published by: Sun Microsystems, Inc.

Focusing on High-Tech Manufacturers

Fri, 23 Oct 2009 24:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Published by: Infor CRM

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

Fri, 23 Oct 2009 24:00:00 EDT

This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. Published by: Infor CRM

The Case for Investing in Business Analytics Technology

Fri, 23 Oct 2009 24:00:00 EDT

Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention. Published by: SAS Institute Inc.

In-database Analytics Demystified

Tue, 20 Oct 2009 24:00:00 EDT

In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits. Published by: Sybase, Inc.

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer

Thu, 01 Oct 2009 24:00:00 EDT

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Published by: Oracle Corporation

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

Tue, 20 Oct 2009 24:00:00 EDT

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Published by: Vovici

Customer Experience IQ Report

Tue, 20 Oct 2009 24:00:00 EDT

The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Published by: Vovici

7 Habits of Highly Successful Surveys

Tue, 20 Oct 2009 24:00:00 EDT

Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Published by: Vovici

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

Mon, 19 Oct 2009 24:00:00 EDT

This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Published by: Pivotal CRM, a CDC Software solution

CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI

Tue, 13 Oct 2009 24:00:00 EDT

Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports. Published by: SAP America Inc

How to Embrace CRM and Make it Succeed in Your Organization

Mon, 12 Oct 2009 24:00:00 EDT

This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Published by: SYSPRO

Avatars Proven to Increase Advertising Effectiveness

Wed, 30 Sep 2009 24:00:00 EDT

Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness. Published by: Humanity Interactive

Presentation Transcript: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis

Mon, 05 Oct 2009 24:00:00 EDT

This Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. Published by: TIBCO Spotfire Division

Customer Relationship Management: The Winning Strategy in a Challenging Economy

Wed, 08 Apr 2009 24:00:00 EDT

In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. Published by: Microsoft

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

Mon, 14 Sep 2009 24:00:00 EDT

This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Published by: Microsoft

CRM and Social Networking: Engaging the Social Customer

Tue, 09 Jun 2009 24:00:00 EDT

As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. Published by: Microsoft

Spotfire for CRM: Supercharge Your Sales and Marketing Analysis

Fri, 11 Sep 2009 24:00:00 EDT

This webcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. Published by: TIBCO Spotfire Division

Podcast: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis

Thu, 10 Sep 2009 24:00:00 EDT

This podcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. Published by: TIBCO Spotfire Division

Introduction to Microsoft Dynamics CRM Online

Wed, 09 Sep 2009 24:00:00 EDT

This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Published by: Microsoft

Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting

Wed, 09 Sep 2009 24:00:00 EDT

View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. Published by: Microsoft

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM

Wed, 09 Sep 2009 24:00:00 EDT

Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. Published by: Microsoft

Leicester City Football Club Video Case Study

Fri, 24 Jul 2009 24:00:00 EDT

Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more! Published by: Microsoft

Visibility Through The Funnel: Integrating Advanced Analytics with Salesforce for Greater Insight in the Business

Wed, 17 Jun 2009 24:00:00 EDT

This Beagle Research Group Profile examines how analytics solutions such as OnDemand solutions by Business Objects can help Salesforce users to strategically leverage sales and other data. Published by: SAP BusinessObjects

Let Customer Feedback Do the Driving

Thu, 31 May 2007 24:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Published by: SPSS Inc. Worldwide Headquarters

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

Wed, 31 Dec 2008 24:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Published by: SPSS Inc. Worldwide Headquarters

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Coinstar Selects the Most Profitable Machine Locations

Mon, 04 May 2009 24:00:00 EDT

Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details. Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

Mon, 04 May 2009 24:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. Published by: SPSS Inc. Worldwide Headquarters

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Published by: SPSS Inc. Worldwide Headquarters

10 Ways Predictive Analytics Can Really Help You

Fri, 01 May 2009 24:00:00 EDT

This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector. Published by: SPSS Inc. Worldwide Headquarters

Better Reporting, Better Results: Successful Strategies from the Field

Tue, 17 Mar 2009 11:00:00 EDT

Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. Published by: SPSS Inc. Worldwide Headquarters

Empower Your Consumer Research Department with Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. Published by: SPSS Inc. Worldwide Headquarters

Social CRM Comes of Age

Wed, 01 Apr 2009 24:00:00 EDT

Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Published by: Oracle Corporation

American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics

Fri, 20 Feb 2009 24:00:00 EST

To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs. Published by: SPSS Inc. Worldwide Headquarters

Increase Profits and Customer Satisfaction in the Communications Industry

Fri, 05 Dec 2008 24:00:00 EST

Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. Published by: Infor CRM