Most Popular White Papers and WebcastsCRM Analytics Software Research

A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell

Wed, 19 Aug 2009 24:00:00 EDT

This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business. Published by: MarketTools, Inc.

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies

Wed, 18 Nov 2009 24:00:00 EST

This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. Published by: Pivotal CRM, a CDC Software solution

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer

Thu, 01 Oct 2009 24:00:00 EDT

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Published by: Oracle Corporation

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage

Tue, 15 Apr 2008 24:00:00 EDT

After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online. Published by: Microsoft

Introduction to Microsoft Dynamics CRM Online

Wed, 09 Sep 2009 24:00:00 EDT

This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Published by: Microsoft

Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting

Wed, 09 Sep 2009 24:00:00 EDT

View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. Published by: Microsoft

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM

Wed, 09 Sep 2009 24:00:00 EDT

Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. Published by: Microsoft

Leicester City Football Club Video Case Study

Fri, 24 Jul 2009 24:00:00 EDT

Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more! Published by: Microsoft

Visibility Through The Funnel: Integrating Advanced Analytics with Salesforce for Greater Insight in the Business

Wed, 17 Jun 2009 24:00:00 EDT

This Beagle Research Group Profile examines how analytics solutions such as OnDemand solutions by Business Objects can help Salesforce users to strategically leverage sales and other data. Published by: SAP BusinessObjects

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis

Tue, 02 Jun 2009 24:00:00 EDT

The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Published by: SAP America Inc

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Published by: SPSS Inc. Worldwide Headquarters

10 Ways Predictive Analytics Can Really Help You

Fri, 01 May 2009 24:00:00 EDT

This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector. Published by: SPSS Inc. Worldwide Headquarters

Better Reporting, Better Results: Successful Strategies from the Field

Tue, 17 Mar 2009 11:00:00 EDT

Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. Published by: SPSS Inc. Worldwide Headquarters

Empower Your Consumer Research Department with Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. Published by: SPSS Inc. Worldwide Headquarters