<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Business Service Management Research</title> 
	<link>http://www.bitpipe.com/rlist/term/Business-Service-Management.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Thu, 18 Jun 2009 11:15:22 EDT</lastBuildDate>
	<pubDate>Thu, 18 Jun 2009 11:15:22 EDT</pubDate>  <item> <title><![CDATA[Ride the Express Lane in the Journey to Speed ITIL&#174; Adoption]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245337295_639.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision.  By following ITIL practices, your IT organization will become more closely integrated with the business.  BMC recommends making the journey to ITIL  in a sequence of six incremental steps, the phases of which are driven through...
   Published by: BMC Software, Inc]]></description>
		<pubDate>Mon, 15 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245262389_482.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Working harder simply won&#39;t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.  Read about cost-effective, automated ways to meet this challenge head-on in our latest article, &#147;Strategies for Modernizing IT, Reducing Costs, and..&#148;
   Published by: BMC Software, Inc]]></description>
		<pubDate>Mon, 15 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Decide to Survive: Four imperatives make Decision Management essential in today's uncertain environment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245100636_898.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.
   Published by: FICO]]></description>
		<pubDate>Sun, 01 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[A Guide To Building a Business Case for Self-Service Appointment Scheduling]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244663705_475.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.
   Published by: TimeTrade Systems]]></description>
		<pubDate>Wed, 10 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[SOA and BPM: A Process Centric Approach - Part 1 Background and Basics - PODCAST]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244471153_60.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes. Discussed here as Service-Oriented Computing (SOC) as a way of gaining a better view on SOA in relation to BPM.
   Published by: Oracle Corporation]]></description>
		<pubDate>Mon, 08 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[An IT Focus on Processes]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244206246_191.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Operational Excellence? Not good enough. Read this exclusive survey of CIOs and CFOs from IDG Research Services to learn why both camps say Management Excellence - enabled by Enterprise Performance Management - is the key to competitive advantage.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 05 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Energizing Utilities For The Economic Stimulus Plan: Strategies For Greater Energy Efficiency and Sustainability]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1244139875_338.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This SAP Executive Insight examines specific concerns that confront utility executives in today&#39;s economy. Further, it describes how gaining greater business visibility and transparency can enable organizations to execute decisively and effectively in this challenging climate.
   Published by: SAP America Inc]]></description>
		<pubDate>Tue, 02 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tough Love: When IT Security Hurts Your Business]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1243439212_106.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
   Published by: Global Knowledge]]></description>
		<pubDate>Fri, 01 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Nucleus Research ROI Case Study: US Army and the IBM Cognos 8 BI Solution]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1243367006_561.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The United States Army's Armament Research Development and Engineering Center improved employee productivity by upgrading to IBM Cognos 8 BI version 8.3 and creating a competency center for the propagation and standardization of BI-related best practices. Read on to learn how.
   Published by: Cognos, an IBM Company]]></description>
		<pubDate>Tue, 26 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How Self-Service Scheduling Drives Business for Appointment-Based Operations]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1242668470_619.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper will show how a new generation of Web-based, on-demand,
Software-as-a-Service (SaaS) solutions is helping organizations of all sizes
overcome the new macro-trends that are making it increasingly difficult for service-based businesses to run at optimal efficiency.
   Published by: TimeTrade Systems]]></description>
		<pubDate>Mon, 18 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Why Are Organizations Turning to Self-Scheduling]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1242672817_526.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Find out how government organizations and private businesses all over the US are replacing their out-of-date legacy systems and administrative practices with TimeTrade System&#39;s &#39;Self-Scheduling&#39; solution to dramatically cut administration costs, increase productivity, efficiency and customer satisfaction.
   Published by: TimeTrade Systems]]></description>
		<pubDate>Mon, 18 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[A Tour of HP Sarbanes-Oxley IT Assessment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1241031201_379.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper describes HP Sarbanes-Oxley IT Assessment Accelerator, a template of pre-defined information based on ITGI's COBIT, which is loaded into HP Quality Center to help your organization define and execute Sarbanes-Oxley testing, evaluate the results, and develop remediation plans.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 01 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[MV Capacity Trending Advisor]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1240520770_8.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    BMC Capacity Trending Advisor saves time and money, reduces the skills required for capacity planning, and delivers precision results that give you the data you need to procure the right resources to support business services. Learn more today.
   Published by: BMC Software, Inc]]></description>
		<pubDate>Thu, 23 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Comparative costs and uses of Data Integration Platforms]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1237580312_156.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Bloor Research set out to discover how data integration platforms are being used in practice. That is, what types of integration tasks they are being used for, on what scale, and whether this differs by product or vendor. This paper gives the results of their research and survey.
   Published by: Pervasive Software]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[System Integrator Echo Lane and Pervasive pave way for customized Salesforce integration]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1237581345_215.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    National Retirement Partners, a retirement management company, sought to improve its ability to meet government regulations and the Employee Retirement Income Security Act. Working with Echo Lane and Pervasive, they created a solution on top of Salesforce to deliver pre-built configuration and integration, effectively meeting their goal.
   Published by: Pervasive Software]]></description>
		<pubDate>Thu, 19 Mar 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Defining Business Analytics and Its Impact On Organizational Decision-Making]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1236892851_29.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This research paper holds the finding of a survey on business analytics commissioned by SAS and conducted by Computerworld. The goal was to better understand the audience's definition of and familiarity with business analytics as a growing market category, as well as to track the perceived benefits of business analytics software implementation.
   Published by: SAS Institute Inc.]]></description>
		<pubDate>Sun, 01 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Second-Generation Collaborative Data Integration: Sustainable, Operational, and Governable]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1236909199_118.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This special report, part of the TDWI Monograph Series, discusses the need for DI professionals to respond to a new set of trends related to sustainability, business transformation initiatives and data governance. It explains how new approaches to collaborative data integration can help make IT more sustainable.
   Published by: SAS Institute Inc.]]></description>
		<pubDate>Thu, 12 Mar 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1235145316_686.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This IDC Buyer Case Study describes the adoption&#44; deployment&#44; and utilization of business analytics software at the cable operator Cablecom.
   Published by: SPSS Inc. Worldwide Headquarters]]></description>
		<pubDate>Fri, 20 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Significant and Sustained: Cutting Costs While Achieving Better Performance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1234960065_84.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The current economic downturn requires a strategic approach to cutting IT costs&#44; high&#45;performance businesses successfully reduce overall costs sharply and for the long term&#44; shifting spend toward IT capability and business growth.
   Published by: Accenture]]></description>
		<pubDate>Wed, 18 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Business Process&#45;Centric Information Technology: Aligning Business and Technology for High Performance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1234960063_638.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Process&#45;centric IT is&#44; first and foremost&#44; a way for the IT organization to build applications that will deliver greater flexibility and agility to the business&#45;enabling high performance.
   Published by: Accenture]]></description>
		<pubDate>Wed, 18 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Evolving Role of a Manager of Managers in IT Operations]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1232026715_652.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This research outlines the phase evolution of the role of manager of managers (MoM) from its early fault consolidation beginnings to its current iteration&#44; where it determines the impact the IT organization has on the business.
   Published by: CA]]></description>
		<pubDate>Fri, 08 Jun 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Operational Excellence Is Key to Maximizing IT Investments]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1228934760_974.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Investigating the critical need of operational excellence in challenging economic times&#44; this CIO2CIO research brief provides an analysis of how IT leaders can play a critical role in delivering value to an organization by committing to excellence.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 10 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[ITIL V3 and the PMBOK&#174; &#45; Distinct but Complementary]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1228934770_206.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper examines the IT Infrastructure Library Version 3&#174; (ITIL V3&#174;) and the Project Management Body of Knowledge (PMBOK).
   Published by: Global Knowledge]]></description>
		<pubDate>Wed, 10 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Business Service Management: What It Is and Why You Should Care]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1228934769_121.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The purpose of this business training white paper is to explain what BSM is and what it isn&#39;t and it will also describe BSM benefits.
   Published by: Global Knowledge]]></description>
		<pubDate>Wed, 10 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IP Transformation and Stakeholder Engagement &#45; Managing Stakeholders during Complex Change Programs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1226742634_470.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
   Published by: Alcatel-Lucent]]></description>
		<pubDate>Mon, 17 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Bowen &#38; Groves Honored in Fifth Annual International Business Awards(SM)]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1216738105_612.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Bowen &#38; Groves the developer of M1 by B&#38;G&#153; a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
   Published by: Bowen & Groves]]></description>
		<pubDate>Tue, 22 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Forrester Wave&#153;: Enterprise Business Intelligence Platforms&#44; Q3 2008]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1220635526_153.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper gives the results of Forrester's 151-criteria evaluation of enterprise business intelligence platform vendors. It found, among other things, IBM Cognos and SAP Business Objects maintain their leadership positions, while Oracle and SAS Institute move into leadership positions in enterprise BI.
   Published by: SAS Institute Inc.]]></description>
		<pubDate>Fri, 05 Sep 2008 24:00:00 EDT</pubDate> </item>  </channel> </rss>

