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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts B2C Research</title> 
	<link>http://www.bitpipe.com/tlist/B2C.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 31 Jan 2012 12:30:24 EST</lastBuildDate>
	<pubDate>Tue, 31 Jan 2012 12:30:24 EST</pubDate>  <item> <title><![CDATA[CW Buyer's Guide: Customer Relations (CRM)]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328029544_744.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This nine-page Buyer's Guide to Customer Relationsip Management (CRM)  analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. Published by: ComputerWeekly.com]]></description>
		<pubDate>Wed, 05 Oct 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Service. Smarter. Thriving in the age of the empowered customer]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327596830_759.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this white paper, learn all about IBM's smarter commerce  approach, which considers the entirety of the business-to-business  (B2B) and business-to-consumer (B2C) experience. Read on and  gain insight into how you can separate yourself from the competition by  offering outstanding customer care in the days, months and even years  after a sale. Published by: IBM]]></description>
		<pubDate>Mon, 30 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1321454506_276.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). Published by: IBM]]></description>
		<pubDate>Thu, 31 Mar 2011 24:00:00 EDT</pubDate> </item>  </channel> </rss>


