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| Business of Information Technology > Business Environment > Legal Environment > Laws > Contract Law > Contracts > |
SLA
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ALSO CALLED: Service Level Agreements and SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently,
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SOA Runtime Governance
| sponsored by Software AG
VIDEOCAST:
In this expert Videocast, Anne Thomas Manes, vice president and research director at Burton Group, discusses how to build proper SOA runtime governance.
Posted: 25 Mar 2008 | Premiered: 25 Mar 2008, 09:00 EDT (13:00 GMT)
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SLA DEFINITION (continued): … IS departments in major enterprises have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers. Some metrics that SLAs may specify include: - What percentage of the time services will be available
- The number of users that can be served simultaneously
- Specific …
SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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