| |
| IT Services > Telecommunications Services > |
IVR
|
ALSO CALLED: Voice Response, Automated Voice Response, and Interactive Voice Response
DEFINITION: Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the
…
Definition continues below.
|
|
|
|
|
Add IVR to your RSS Reader:
|
|
|
|
|
| Your request for IVR multimedia returned limited or no results. The request has been expanded to include Telecommunications Services multimedia.
|
|
|
| 3 Matches |
|
Video conferencing and collaboration: Capitalizing on the opportunity
| sponsored by SearchUnifiedCommunications.com
VIDEOCAST:
In this videocast, expert Melanie Turek explains further why video conferencing is enjoying a surge of popularity, how telepresence is affecting the market, and what other communications applications can be integrated into a video conferencing system.
Posted: 02 Sep 2008 | Premiered: 25 Sep 2008, 14:15 EDT (18:15 GMT)
|
|
 |
|
Telecom Providers look to managed services to differentiate from the competition
| sponsored by Alcatel-Lucent
PODCAST:
Telecom providers need to embrace higher-margin value-added services and guarantee network service quality to distinguish themselves from the competition and position themselves for growth.
Posted: 15 Aug 2008 | Premiered: 14 Aug 2008
|
|
 |
|
VoIP and MPLS - Making It Work for Your Company
| sponsored by Fluke Networks
WEBCAST:
This webcast highlights how pre-assessment and post-deployment visibility can help enterprises understand the impacts of VoIP and MPLS and how to deploy successfully.
Posted: 16 Nov 2007 | Premiered: Available On Demand
|
|
 |
|
|  |
| |
IVR DEFINITION (continued): … form of voice, fax, callback, e-mail and perhaps other media. An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include: - Bank and stock account balances and transfers
- Surveys and polls
- Office call routing
- Call center forwarding
- Simple order entry transactions
- Selective information lookup (movie schedules, etc.)
An IVR application …
IVR definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
|
| |
|
|
|
Free Newsletters
