ALSO CALLED: Information Technology Infrastructure Library and IT Infrastructure Library DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing
… Definition continues below.
SUMMARY:
Check out this webcast to learn how network management is expanding beyond simple device control to include security, compliance, and application performance.
SUMMARY:
This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
SUMMARY:
Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
WEBCAST: Posted: 16 Apr 2008 | When: Available On Demand
SUMMARY:
This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
WEBCAST: Posted: 10 Apr 2008 | When: Available On Demand
SUMMARY:
In this webinar, EMA Senior Analyst Julie Craig and StackSafe Senior Product Manager Dennis Powell discuss how IT operations can simplify the task of predicting the impact of changes to the software infrastructure.
WEBCAST: Posted: 01 Apr 2008 | When: Available On Demand
SUMMARY:
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management.
ITIL DEFINITION (continued): … dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.
ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, … ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary
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