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| IT Management > IT Departments > |
Help Desks
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ALSO CALLED: Helpdesk and Service Desks
DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help
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IT Benefits of an Integrated Solution
| sponsored by FrontRange Solutions Inc.
WEBCAST:
View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.
Posted: 22 Jul 2008 | Premiered: Available On Demand
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Learn the Secrets to Improving Help Desk Productivity and User Perception
| sponsored by Citrix Online
WEBCAST:
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: 10 Oct 2006 | Premiered: Available On Demand
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HELP DESKS DEFINITION (continued): … desk may consist of a group of experts using software to help track the status of problems and other special software to help analyze problems (for example, the status of a company's telecommunications network). Typically, the term is used for centralized help to users within an enterprise. A related term is call center, a place that customers call to place orders, track shipments, get help with products, and so forth. The World Wide Web offers the possibility of a new, relatively …
Help Desks definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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