ALSO CALLED: Helpdesk and Service Desk Management DEFINITION: This function supports end users in desktop productivity and enterprise applications. This activity is typically internal to an organization.
WEBCAST:
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: 28 Mar 2008 | Premiered: Available On Demand
WEBCAST:
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: 28 Mar 2008 | Premiered: Available On Demand
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