Customer Self-Service - White Papers, Webcasts and IT downloads

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Jul 6, 2008

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Customer Self-Service
ALSO CALLED: Self-Service and Support, Self Service and Support, Self-Service, Employee Self-service, Customer Self Support, Self-help Tools, Self Help Tools, Self Service, and Customer Self Service

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Bringing Personalized Financial Services to Farmers sponsored by Cisco Systems, Inc. VIDEOCAST: Posted: 19 Jun 2008 \| When: 19 Jun 2008 SUMMARY: In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. TOPICS: Contact Centers \| CRM \| Customer Service \| Remote Computing \| Systems Implementation \| Wireless Applications Software \| Wireless Computing \| Wireless Systems

Avoiding Data Integration Pitfalls sponsored by Pitney Bowes Group 1 Software WEBCAST: Posted: 13 May 2008 \| When: Available On Demand SUMMARY: In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now. TOPICS: Business Process Automation \| Customer Service \| Data Integration \| Data Management Software \| Data Storage \| Data Warehouse Software \| ETL (Software) \| IT Spending \| Project Management \| Regulatory Compliance

Top Five Things to Do to Prepare for an Oracle Upgrade sponsored by Oracle Corporation PODCAST: Posted: 21 Apr 2008 \| Premiered: 21 Apr 2008 SUMMARY: In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade. TOPICS: Customer Service

How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence sponsored by Oracle Corporation PODCAST: Posted: 16 Apr 2008 \| Premiered: 16 Apr 2008, 09:00 EDT (13:00 GMT) SUMMARY: Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers. TOPICS: Customer Service \| ITIL \| Oracle (Product)

Numara® FootPrints Change Management: Solutions for Automating and Managing Change sponsored by Numara Software WEBCAST: Posted: 28 Mar 2008 \| When: Available On Demand SUMMARY: Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk. TOPICS: Business Process Management \| Change Management \| Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| Sarbanes-Oxley Compliance \| Workflow Software

Numara® Track-It! 8 Overview Webinar sponsored by Numara Software WEBCAST: Posted: 28 Mar 2008 \| When: Available On Demand SUMMARY: In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels. TOPICS: Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| IT Asset Management \| Productivity \| Reporting Software \| User Experience

World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights. sponsored by Cisco Systems, Inc. PODCAST: Posted: 10 Mar 2008 \| Premiered: 07 Mar 2008 SUMMARY: Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process. TOPICS: Customer Service

Intelligent Call Handling - Optio Improves Customer Responsiveness sponsored by Cisco Systems, Inc. WEBCAST: Posted: 22 Feb 2008 \| When: Available On Demand SUMMARY: Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. TOPICS: Customer Service \| Software

Zero to Five: A Stepwise Progression for MDM and Data Governance sponsored by DataFlux Corporation WEBCAST: Posted: 05 Dec 2007 \| When: Available On Demand SUMMARY: Companies assessing master data management (MDM) are using a variety of metrics. Some focus on functionality, some on architectural stacks, while others weigh vendor choices based on a proof-of-concept approach. TOPICS: Business Intelligence \| Compliance (Systems Operations) \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Service \| Data Governance \| Data Warehouses \| Master Data Management

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