ALSO CALLED: User Satisfaction DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
WEBCAST: Posted: 02 Jul 2008 | When: Available On Demand
SUMMARY:
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
WEBCAST: Posted: 02 Jul 2008 | When: Available On Demand
SUMMARY:
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
WEBCAST: Posted: 08 May 2008 | When: Available On Demand
SUMMARY:
Attend this Webcast to learn about application and SOA transformation solutions that address your needs by managing and transforming your entire enterprise to optimize business services and outcomes.
WEBCAST: Posted: 28 Mar 2008 | When: Available On Demand
SUMMARY:
View this Webcast to learn how you can gain a competitive advantage for your service management with a comprehensive solution that is easy to deploy and manage.
SUMMARY:
Learn how you can speed the contract signature process and eliminate hassles of tracking paper, faxed contracts, change orders and acceptance letters.
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