ALSO CALLED: Customer Information Management, Customer Knowledge Management, Customer Management Data, CDM, and CKM DEFINITION: The management of customer data.
SUMMARY:
Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance.
WEBCAST: Posted: 29 Feb 2008 | When: Available On Demand
SUMMARY:
Learn how to save time in your sales cycle, generate more revenue by automating the quote and contract generation process, and convert more leads into cash.
WEBCAST: Posted: 05 Dec 2007 | When: Available On Demand
SUMMARY:
Companies assessing master data management (MDM) are using a variety of metrics. Some focus on functionality, some on architectural stacks, while others weigh vendor choices based on a proof-of-concept approach.
PODCAST: Posted: 16 Mar 2007 | Premiered: 15 Mar 2007, 09:00 EDT (13:00 GMT)
SUMMARY:
Listen as we explore the ins and outs of customer data integration (CDI), from the technology to the business considerations, with CDI expert Jill Dyche.
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