ALSO CALLED: Contact Center Outsourcing, Contact Centres Services, Customer Services Outsourcing, Contact Centers Services, Customer Care Outsourcing, Customer Service Outsourcing, and Contact Centre Services DEFINITION: This outsourced service focuses on the management and operation of customer care, inbound service and support calls in contact centers.
Your request for Contact Center Services webcasts returned limited or no results. The request has been expanded to include IT Outsourcing Services webcasts.
WEBCAST: Posted: 16 May 2008 | When: Available On Demand
SUMMARY:
In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
SUMMARY:
Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
WEBCAST: Posted: 10 Apr 2008 | When: Available On Demand
SUMMARY:
View this Forrester Research Webcast to learn how you can utilize external sourcing alternatives to help improve the overall effectiveness of your human resources (HR) department.
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