FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
Search Bitpipe: 
  Search Help
Business of Information Technology  >  Business Management  >  

CRM

ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, and Customer Care
DEFINITION:

Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer  … 
Definition continues below.



Add CRM to your RSS Reader: RSS Feed    Add to Google     Add to My Yahoo!
   ALL     WHITE PAPERS   MULTIMEDIA   IT DOWNLOADS   PRODUCTS   COMPANIES 
Limit Results:
Sort by:
20 Matches
Achieve Unlimited Growth and Acquisition Capabilities with IBM applications
sponsored by Xperia
VIDEOCAST: Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
Posted: 02 Oct 2008 | Premiered: 01 Jun 2008
Get This Now


Drive Sales Performance: Keys to preparing your reps for today's sale environment
sponsored by SAVO Group
WEBCAST: View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: 26 Sep 2008 | Premiered: Available On Demand
Get This Now


Leveraging BPM for a Greener and Efficient Enterprise
sponsored by Cognizant Technology Solutions
WEBCAST: This Webcast looks at business process management(BPM) in action, in a paperless office scenario. It proposes a holistic approach to measure and assess the waste footprint of an organization's paper based processes.
Posted: 24 Sep 2008 | Premiered: Available On Demand
Get This Now


5 Ways to Improve Customer Service in A Down Economy
sponsored by OpenSpan
PODCAST: In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: 19 Sep 2008 | Premiered: 18 Sep 2008
Get This Now


Empower Siebel 8.0 Users with New Simple-to-use Rules Engines
sponsored by Oracle Corporation
PODCAST: Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
Posted: 18 Sep 2008 | Premiered: 18 Sep 2008
Get This Now


Delivering the Power of Choice with Microsoft Dynamics CRM
sponsored by Accela Communications
WEBCAST: The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
Posted: 15 Sep 2008 | Premiered: Available On Demand
Get This Now


E-Discovery: What IT Managers Need to Know
sponsored by Sherpa Software
WEBCAST: In the process of electronic discovery, data of all types can serve as evidence. This webcast will help define e-discovery and identify ways to avoid making serious mistakes.
Posted: 11 Sep 2008 | Premiered: Available On Demand
Get This Now


Take the Fast Track to Easy CRM and ERP Integration
sponsored by Cast Iron Systems
WEBCAST: Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.
Posted: 28 Aug 2008 | Premiered: Available On Demand
Get This Now


Optimizing the application testing of your Siebel CRM environment
sponsored by HP and Infosys
WEBCAST: Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP.
Posted: 21 Aug 2008 | Premiered: Available On Demand
Get This Now


5 Ways to Improve Customer Service in a Down Economy
sponsored by OpenSpan
WEBCAST: In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: 31 Jul 2008 | Premiered: Available On Demand
Get This Now


PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience
sponsored by SAP America Inc
PODCAST: Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: 15 Jul 2008 | Premiered: 15 Jul 2008
Get This Now


Achieving Management Excellence: The Next Boardroom Discussion
sponsored by Oracle Corporation
VIDEOCAST: View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM).
Posted: 07 Jul 2008 | Premiered: 16 Jul 2008, 12:00 EDT (16:00 GMT)
Get This Now


Business Performance: Getting in Gear
sponsored by Oracle Corporation
WEBCAST: Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance.
Posted: 07 Jul 2008 | Premiered: Available On Demand
Get This Now


Microsoft Dynamics CRM Online ® Webcast
sponsored by Microsoft
WEBCAST: Available on-demand, this webcast takes you through a brief intro from CEO Steve Ballmer and then follows a panel of executives who answer questions like: What is CRM? What type of business does it really help?
Posted: 30 Jun 2008 | Premiered: Available On Demand
Get This Now

TOPICS:  CRM | Customers

Bringing Personalized Financial Services to Farmers
sponsored by Cisco Systems, Inc.
VIDEOCAST: In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
Get This Now


How to Provide World-Class Customer Service in Small and Midsized Businesses
sponsored by Cisco Systems, Inc.
WEBCAST: Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: 22 Feb 2008 | Premiered: Available On Demand
Get This Now


SAP CRM Webcast -- Stronger Partnerships for Stronger Profits
sponsored by SAP America Inc
WEBCAST: Watch this Webcast to learn how companies are using the SAP Customer Relationship Management (SAP CRM) application to build a partner channel network that reduces costs, boosts sales, and enhances processes up and down the value chain.
Posted: 04 Feb 2008 | Premiered: Available On Demand
Get This Now

TOPICS:  CRM | Sales

Zero to Five: A Stepwise Progression for MDM and Data Governance
sponsored by DataFlux Corporation
WEBCAST: This webcast will describe the evolution of Master Data Management (MDM). Explore the various levels of MDM functionality, how they build on one another, and how MDM maturity accelerates data governance maturity.
Posted: 05 Dec 2007 | Premiered: Available On Demand
Get This Now


Data management briefing: CDI with Jill Dyche
sponsored by Dun and Bradstreet
PODCAST: Listen as we explore the ins and outs of customer data integration (CDI), from the technology to the business considerations, with CDI expert Jill Dyche.
Posted: 16 Mar 2007 | Premiered: 15 Mar 2007, 09:00 EDT (13:00 GMT)
Get This Now


BPM 101: What Is Business Performance Management and What Are the Benefits?
sponsored by SearchCRM
WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
Posted: 20 Nov 2005 | Premiered: Available On Demand
Get This Now


 
CRM DEFINITION (continued): …  satisfaction inevitably maximizes the long-term profitability of an enterprise.

Service assurance can involve quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality … 
CRM definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary



Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  |   Site Map




All Rights Reserved, Copyright 2000 - 2007, TechTarget | Read our Privacy Statement