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May 17, 2008

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CRM Services
ALSO CALLED: eCRM Services DEFINITION: Services that include strategy formulation, software selection, software implementation, business process improvement, team/end-user training, and deployment.

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Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST: Posted: 05 May 2008 \| Premiered: 05 May 2008, 09:00 EDT (13:00 GMT) SUMMARY: From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. TOPICS: Contact Center Management \| Contact Centers

Top Five Things to Do to Prepare for an Oracle Upgrade sponsored by Oracle Corporation PODCAST: Posted: 21 Apr 2008 \| Premiered: 21 Apr 2008 SUMMARY: In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade. TOPICS: Customer Service

How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence sponsored by Oracle Corporation PODCAST: Posted: 16 Apr 2008 \| Premiered: 16 Apr 2008, 09:00 EDT (13:00 GMT) SUMMARY: Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers. TOPICS: Customer Service \| ITIL \| Oracle (Product)

The Business Case for On-Demand Business Intelligence sponsored by LucidEra WEBCAST: Posted: 07 Apr 2008 \| When: Available On Demand SUMMARY: Attend this Webcast to explore where transactional applications stop and where the value of business intelligence and analytics takes over, allowing you to get answers on demand, not just in static reports. TOPICS: Business Intelligence \| CRM Analytics \| CRM Software \| ERP Software \| Market Trends \| Real-time Analytical Software \| Reporting Software \| Sales \| Software as a Service \| Spreadsheets

Numara® FootPrints Change Management: Solutions for Automating and Managing Change sponsored by Numara Software WEBCAST: Posted: 28 Mar 2008 \| When: Available On Demand SUMMARY: Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk. TOPICS: Business Process Management \| Change Management \| Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| Sarbanes-Oxley Compliance \| Workflow Software

Numara® Track-It! 8 Overview Webinar sponsored by Numara Software WEBCAST: Posted: 28 Mar 2008 \| When: Available On Demand SUMMARY: In this Webcast, learn about a high-productivity interface, email request processing capabilities and self-service competencies that will speed up response times and improve user satisfaction levels. TOPICS: Customer Service \| Help Desk Management \| Help Desk Software \| Help Desks \| IT Asset Management \| Productivity \| Reporting Software \| User Experience

Keep Your Customers Happy with Microsoft Dynamics CRM sponsored by Tribridge WEBCAST: Posted: 19 Mar 2008 \| When: Available On Demand SUMMARY: Microsoft Dynamics CRM helps organizations build more profitable customer relationships. TOPICS: Application Deployment \| Application Integration \| CRM \| CRM Software \| Customer Satisfaction \| Microsoft Outlook \| Systems Integration \| Web Services

CRM QuickStart sponsored by Tribridge WEBCAST: Posted: 19 Mar 2008 \| When: Available On Demand SUMMARY: No matter how complex your company's sales processes are, the CRM QuickStart Sales Solution provides easy-to-use features and capabilities to improve the way your firm targets new customers and drives sales activities. TOPICS: CPFR \| CRM \| CRM Software \| Hardware Selection \| Legacy Applications Software \| Legacy Systems \| Reporting Software \| Sales \| Sales Representatives \| Software Implementation \| Software Selection

Let BIO for Microsoft Dynamics SL Help Your Organization sponsored by Tribridge WEBCAST: Posted: 19 Mar 2008 \| When: Available On Demand SUMMARY: Microsoft Dynamics SL is a robust, flexible solution built to meet the needs of project-centric and distribution-driven companies. TOPICS: Best Practices \| CRM \| CRM Software \| Microsoft Office \| Productivity \| Project Management \| Project Management Software \| Real Time Enterprise \| Systems Integration \| Web Server Software

Disaster Recovery Made Easy with HP BladeSystem and VMware Virtualization - Webcast sponsored by Hewlett-Packard Company WEBCAST: Posted: 18 Mar 2008 \| When: Available On Demand SUMMARY: Tune in to this Webcast to learn how you can leverage HP BladeSystem and VMware ESX Server to build a disaster recovery plan that minimizes cost while ensuring business continuity in the event of a disaster. TOPICS: CRM \| Financial Industry \| Security

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