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imode White Papers (View All Report Types)
 
Industrialising Service Management:The Power of Information, Technology, Service and Management
sponsored by Unisys
WHITE PAPER: Service Management needs to change. This whitepaper examines and uncovers new ways for IT to extend the practice of Service Management and derive greater business value from IT investments.
Posted: 04 May 2015 | Published: 04 May 2015

Unisys

Guide to IT Service Optimization Maturity
sponsored by TeamQuest Corporation
WHITE PAPER: This white paper provides a comprehensive breakdown of the 5 levels of IT service optimization maturity.
Posted: 19 Jun 2015 | Published: 19 Jun 2015

TeamQuest Corporation

MSPs: Monitor, Manage and Support Customers at a Higher Level
sponsored by Solarwinds N-able
WHITE PAPER: This white paper can help you advance your MSP business by showing you how to implement software that enables you to resolve issues more effectively.
Posted: 29 May 2015 | Published: 29 May 2015

Solarwinds N-able

Case study: Ensuring Email Productivity and Security
sponsored by BAE Systems Applied Intelligence (formerly SilverSky)
WHITE PAPER: This case study describes how a consulting firm enhanced email productivity and security through outsourcing.
Posted: 08 Jul 2015 | Published: 08 Jul 2015

BAE Systems Applied Intelligence (formerly SilverSky)

Unified Communications: Providing Quality of Service over Any Connection
sponsored by ThinkingPhones
WHITE PAPER: This resource tells the story of one unified communications provider and how they have evolved to meet the needs of mobility.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

Techniques for Selling IT Services to Senior Level Executives
sponsored by ConnectWise
WHITE PAPER: Access the following ebook to learn about an additional service offering you can sell to your clients that allows you to become part of their internal support team. Read on to learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

Beyond Passwords: Protect the mobile enterprise with smarter security solutions
sponsored by IBM
WHITE PAPER: Find out how flexible authentication schemes, context-based access and behavioral analysis can help ensure that only authorized mobile users can access your valuable resources—on-site, in the cloud and beyond.
Posted: 09 Oct 2014 | Published: 30 Sep 2013

IBM

Gain Social Insight: Connect Business And IT into One Conversation
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.
Posted: 04 Jun 2014 | Published: 31 Mar 2014

Hewlett-Packard Company

The Changing Role of IT and What to Do About It
sponsored by CA Technologies.
WHITE PAPER: According to recent research, only 11% of IT leaders see IT as a developer of new, innovative services. This is troubling news, as IT should want more than to resolve tickets and be the keeper of others' IT investments. But as more CIOs are reporting to CEOs, the time is right for IT to secure its position as a strategic partner for the business.
Posted: 11 Jun 2014 | Published: 31 Mar 2014

CA Technologies.

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow
 
 
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