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Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

How to Reduce Escalations and Call Handle Time in Your Contact Center
sponsored by IBM
WHITE PAPER: Learn about the contact center platform capable of reducing escalations and call handle time.
Posted: 16 Sep 2014 | Published: 30 Apr 2013

IBM

How to Reduce Batch Implementation Time in Retail Environments
sponsored by Automic
WHITE PAPER: This brief white paper describes an automation tool that will help retailers enhance processing speed and functionality, deliver company-wide business process automation, and reduce errors. The result – a reliable, accurate and trouble-free batch retail process.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

Automic

Best Practices: Maximizing IT Efficiency Through Service Automation
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Access this Enterprise Management Associates white paper to learn about the 6 best practices for maximizing IT efficiency through service automation.
Posted: 06 Nov 2014 | Published: 31 Oct 2014

FrontRange Solutions Inc.

Improving Business Agility with Red Hat JBoss BRMS
sponsored by Red Hat
WHITE PAPER: In this informative white paper, learn about an open source business rules management system (BRMS) that can help your organization capture business logic and automate decisions across physical, virtual, mobile, and cloud environments.
Posted: 02 Oct 2014 | Published: 31 Aug 2014

Red Hat

5 Ways to Enhance Customer Experience Through Mobile Channels
sponsored by Genesys
WHITE PAPER: Uncover the many ways you can enhance customer experience through common interactions involving both existing and planned mobile applications and websites.
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Genesys

6 Ways Your Workforce Management Can Improve Your Contact Center
sponsored by Genesys
WHITE PAPER: Download this whitepaper to learn six key capabilities that can empower your agents by providing insight into their work schedules while streamlining interactions between managers and supervisors.
Posted: 17 Sep 2014 | Published: 31 Oct 2008

Genesys
 
 
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