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Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

The Outside-in Approach to Order Fulfillment: Providing a Seamless Customer Experience eBook
sponsored by IBM
WHITE PAPER: ERP management is being faced with a new challenge: customers expect to be able to dictate the fulfillment channel via vendor warehouse, store, or direct to home - and order fulfillment solutions need to accomodate this.
Posted: 16 Sep 2014 | Published: 31 Dec 2013

IBM

How to Improve Call Center Service and Keep Costs Down
sponsored by Genesys
WHITE PAPER: A modern Workforce Management (WFM) solution enables organizations to better manage the customer journey across touchpoints, resulting in better customer experiences along the way.Download this tip sheet to learn how a WFM solution can support your cross-channel customer experiences while meeting SLAs and managing operating costs.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Genesys

Building Lift and Loyalty with Personalized Product Recommendations
sponsored by IBM
WHITE PAPER: Uncover the key characteristics that merchants need from a product recommendation engine, as well as tips to boost revenue and customer satisfaction.
Posted: 20 Oct 2014 | Published: 31 Jan 2014

IBM

Fixing Finance: Work in Process
sponsored by Adaptive Insights
WHITE PAPER: In this brief paper, learn about CFOs' top priorities for process improvement and 3 motivations for fixing finance. Discover why CFOs are pushing for more process improvement, and the benefits that can come from these programs.
Posted: 22 Sep 2014 | Published: 27 Mar 2014

Adaptive Insights

How to reap the full benefits of BPM
sponsored by K2
WHITE PAPER: This white paper addresses how to tackle process improvement through the design and modeling phase, execution and integration, and more. Discover how using outside tools, systems and methodologies makes it easy to build your apps in a familiar environment, integrate with cloud and on-premises LOB systems, and incorporate social platforms.
Posted: 25 Nov 2014 | Published: 25 Nov 2014

K2

6 Ways Your Workforce Management Can Improve Your Contact Center
sponsored by Genesys
WHITE PAPER: Download this whitepaper to learn six key capabilities that can empower your agents by providing insight into their work schedules while streamlining interactions between managers and supervisors.
Posted: 17 Sep 2014 | Published: 31 Oct 2008

Genesys
 
 
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