Gartner Magic Quadrant: Selecting a vendor
sponsored by IBM
WHITE PAPER:
The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.
Posted: 17 May 2012 | Published: 17 May 2012
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The Five Fundamentals for a Successful FCR Program
sponsored by Enkata Technologies
WHITE PAPER:
This paper outlines the five fundamentals for a successful FCR program.
Posted: 25 Apr 2012 | Published: 25 Apr 2012
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12 Advantages of Agile Software Development
sponsored by Global Knowledge
WHITE PAPER:
This paper examines 12 ways in which the Agile methods are valuable.
Posted: 10 Jan 2011 | Published: 10 Jan 2011
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How to tackle trust and co-operation
sponsored by ComputerWeekly.com
WHITE PAPER:
It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.
Posted: 25 Oct 2011 | Published: 25 Oct 2011
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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center
sponsored by inContact
WHITE PAPER:
Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.
Posted: 10 Jan 2011 | Published: 10 Jan 2011
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5 Steps to Serving Customers in a Mobile World
sponsored by Voxeo
WHITE PAPER:
This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: 22 Mar 2012 | Published: 22 Mar 2012
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Unlock the Value of Social Media Data
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Read this paper now to learn how you can implement social data practices into your current customer analytics program.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
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The Top 10 Technical Considerations for Evaluating E-Commerce Platforms
sponsored by Oracle Corporation
WHITE PAPER:
This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Posted: 23 Jul 2010 | Published: 23 Jul 2010
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Defining the 21st Century salesperson
sponsored by SAP America, Inc.
WHITE PAPER:
This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
Posted: 15 May 2012 | Published: 15 May 2012
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The Future of Loyalty
sponsored by SAP America, Inc.
WHITE PAPER:
Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: 27 Apr 2012 | Published: 27 Apr 2012
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