eServices

WHITE PAPER: Read this white paper to learn how to shed excess code and redundant customizations for faster and more efficient Oracle E-Business Suite upgrades.

Posted: 02 Mar 2012 | Published: 02 Mar 2012

WHITE PAPER: This paper examines 12 ways in which the Agile methods are valuable.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

WHITE PAPER: Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.

Posted: 23 May 2013 | Published: 23 May 2013

WHITE PAPER: Check out this resource to uncover the transformative impact Virtual Private Data Centers have on eCommerce, and learn how they provide the agility to supporting the required evolving demands.

Posted: 15 May 2013 | Published: 15 May 2013

WHITE PAPER: Read this paper now to learn how you can implement social data practices into your current customer analytics program.

Posted: 05 Jan 2012 | Published: 04 Jan 2012

WHITE PAPER: This exclusive resource highlights the ways communications, media, and entertainment (CME) companies are improving business outcomes by leveraging big data and analytics in today's highly competitive, data-heavy climate. Read on for insights.

Posted: 24 Jan 2013 | Published: 30 Sep 2012

WHITE PAPER: This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival.

Posted: 16 Aug 2012 | Published: 01 Jul 2012

WHITE PAPER: Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers.

Posted: 24 Nov 2010 | Published: 24 Nov 2010

WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.

Posted: 17 Feb 2010 | Published: 17 Feb 2010

WHITE PAPER: If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper.

Posted: 18 Feb 2011 | Published: 18 Feb 2011