eMetrics

WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

WHITE PAPER: Read this white paper to learn the appropriate metrics to use when analyzing workforce turnover and retention data, how to define them, and how to increase their value.

Posted: 24 Apr 2012 | Published: 24 Apr 2012

WHITE PAPER: One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Posted: 26 Jan 2009 | Published: 26 Jan 2009

WHITE PAPER: Read this white paper to learn how to calculate the ROI of your requirements management tools and discover if your investment is worth the outcome.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: This white paper discusses the inherent challenges of dealing with "big data": overwhelming information that seems to come from everywhere and everything. Continue reading to discover strategies for overcoming these challenges by processing "big data" and providing impressive, real-time decision making.

Posted: 12 Jul 2011 | Published: 12 Jul 2011

WHITE PAPER: Read this white paper to learn what’s making the task of quality assurance in testing environments difficult and what you can do to overcome it. Discover an approach that enables developers and testers to easily configure a test environment from existing components in order to meet a specific test requirement.

Posted: 08 May 2012 | Published: 08 May 2012

WHITE PAPER: This paper highlights the results of a study commissioned to derive what business execution practices are actually driving shareholder value. Read this now and learn why companies that aligned its goals, rated users on the achievement of them and leveraged business execution software to increase their execution achieved elevated stock returns.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

WHITE PAPER: Discover 6 energy and sustainability trends impacting the business world, why they are important for CIOs and IT executives to consider, and simple steps CIOs can take to implement these practices in their enterprise.

Posted: 22 May 2012 | Published: 22 May 2012

WHITE PAPER: Many companies' IT operations could function at a higher level but they lack proper management. Read this paper now to learn how you can use business intelligence (BI) and applied analytics to improve your IT operations processes.

Posted: 23 Nov 2011 | Published: 23 Nov 2011

WHITE PAPER: Business analytics is the means by which organizations optimize business outcomes. Using insights that can be accessed, shared and acted on by employees at every level, organizations can increase profits, reduce costs, manage risk and make more accurate predictions to prepare for future outcomes.

Posted: 12 May 2011 | Published: 12 May 2011