eMetrics White Papers

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May 20, 2013

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eMetrics White Papers (View All Report Types)

PassMark Report: Enterprise Endpoint Security Performance Benchmarks sponsored by Symantec Corporation WHITE PAPER: This resource presents the results of an independent test of six leading endpoint security products against 16 performance metrics. Read on now to see how each product compares in categories such as memory usage, scan time, network throughput, and more. Posted: 22 Jan 2013 \| Published: 14 Aug 2012 TOPICS: Benchmark Testing \| Endpoint Security \| Intrusion Prevention \| Metrics \| Performance Testing \| Security \| Security Management \| Security Spending \| Security Systems \| User Experience

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices sponsored by Oracle Corporation WHITE PAPER: One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. Posted: 26 Jan 2009 \| Published: 26 Jan 2009 TOPICS: Best Practices \| Call Center Management \| Call Center Services \| Call Centers \| Customer Service \| Metrics

Operational Excellence: Enabling Sustained Growth : Spotlight on the Americas sponsored by SAP America, Inc. WHITE PAPER: Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy. Posted: 26 Jan 2009 \| Published: 23 Jan 2009 TOPICS: Business Intelligence \| Business Processes \| CRM \| Customer Satisfaction \| ERP \| Metrics

The Impact of Lean on Consumer Product Manufacturers sponsored by SAP America, Inc. WHITE PAPER: Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise. Posted: 04 Feb 2008 \| Published: 01 Feb 2007 TOPICS: ERP \| Manufacturing \| Manufacturing Execution Systems \| Metrics \| Product Management \| Sales \| Spreadsheets

2010 Asset Management Operations and Compensation Survey Findings sponsored by Advent Software, Inc WHITE PAPER: In this survey you will learn how asset management has changed over the years and the different challenges asset management professionals have been facing. Posted: 18 May 2011 \| Published: 17 May 2011 TOPICS: Asset Management (Finance) \| Asset Management Services \| Budgeting \| Compensation \| Employee Monitoring \| Financial Services Industry \| Metrics \| Operational Support Systems

Quick Guide: Getting to Grips with Service Desk Metrics sponsored by Citrix Online UK WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. Posted: 05 Apr 2011 \| Published: 05 Apr 2011 TOPICS: Data Centers \| Metrics \| Performance Testing \| Service Creation \| Service Level Management

The Truth about Agent vs. Agentless Monitoring sponsored by uptime software inc. WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs. Posted: 30 Sep 2010 \| Published: 30 Sep 2010 TOPICS: Application Monitoring \| Applications Management \| IT Departments \| Metrics \| Operating Systems \| Security \| Server Management \| SLA

Architectural Quality: Design, Development and Testing Rules sponsored by hello2morrow, Inc. WHITE PAPER: Read this white paper and explore essential architectural quality rules and their individual considerations. Discover a tool that enforces the most important rules automatically during development. Posted: 29 Sep 2008 \| Published: 24 Sep 2008 TOPICS: Adaptive Enterprise \| Application Deployment \| Application Development \| Application Development and Integration Services \| Application Life-Cycle Management Software \| Information Management \| Management Change \| Metrics \| Quality Control \| Security \| Strategic Planning \| Testing

Enhancing the Customer Experience with Loyalty Management sponsored by SAP America, Inc. WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. Posted: 27 Apr 2009 \| Published: 27 Apr 2009 TOPICS: Best Practices \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Metrics \| ROI \| SAP (Product)

Building a Tangible ROI for Data Quality sponsored by Harte-Hanks Trillium Software WHITE PAPER: This white paper covers common issues and recommendations on building a business case for data quality initiatives. Posted: 13 Mar 2012 \| Published: 13 Mar 2012 TOPICS: Data Analytics \| Data Governance \| Data Integration \| Data Profiling \| Data Quality \| Metrics \| Project Management \| ROI

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